So Unfair

[Avenged7Fold]

These certainly needs to be updated and made clearer.

OCUK staff are making sales/promotional threads basically saying 'don't worry about RMA - we'll sort it for you' and what they're writing is obviously incorrect.

As i understand it, the warranties are managed by OCuk but this does not mean the card wont get shipped back to the manufacturer. They must ship it back to claim stock back on the fault regardless of whether it is 28 days or 28 weeks. Saying that OCuk are not dealing with it as said because the cards location is elsewhere is ridiculous. If they find a fault and the manufacturer don't then OCuk will still cover you and replace the card, as has been done in the past, this is what is meant by an OCuk warranty, rather than the whole process being referred to the manufacturer. Ultimately the decision as to whether your RMA is successful is up to OCuk even if the manufacturer declares it fully functional.

I see the confusion has arose due to a non official post being out of date and wishful thinking on OP part. You cant exactly expect to hold OCuk responsible for misleading you when you didn't check if the post was up to date or even posted by OCuk staff.

the only thing I can see is that warranty table as above, it should have been updated coz Ive been mislead, I only chose inno3d coz of the warranty, if I knew I would never have bought a Inno GPU from overclockers, looking online Amazon have the best service with regards to warranty replcements...

I have experience working with tech related returns and the opening with an 'all i see' statement is used by almost every unhappy user that suffers from selective vision when it comes to what they are entitled to and what they aren't. From what i have read in this thread all i see is that OCuk handled the situation as they were suppose to and you did not want to settle for anything less than your miss-understanding of their RMA policy regardless of whose fault the miss-understanding was. If you pointed out to them in the first place in the customer service section, that you miss-understood the terms of the RMA (not posted by them but rather by a user on a forum they host), i am sure you would have had a far more productive and prompt response with OCuk staff suggesting possible solutions to your problem than you have had by posting a 'OCUK DONT WANT TO HELP ME, UNFAIR RETAILER' thread.

Being proactive with a return or RMA is not the same as being actively displeased. Attempting to reach a solution with the retailer often gives you much better results than standing your ground and shouting 'not good enough'.

 

[Nelly]

No longer updating the warranty chart, so removed.

 

[Avenged7Fold]

Thanks Nelly, it isn't your responsibility to update the post or to post it in the first place. I am willing to bet that you have helped significantly more people than you have confused with the post, even after it was out-dated.

 

[Twirlywoos]

"Gigabyte require £15 postal order or cash to pay for return shipping"

Is that a fact or retailer dependant as I never paid for shipping as it was handled by my retailer.

 

[Avenged7Fold]

Probably Gigabyte policy but some retailers choose to cover it and some dont?

 

[hobib_ali]

As i understand it, the warranties are managed by OCuk but this does not mean the card wont get shipped back to the manufacturer. They must ship it back to claim stock back on the fault regardless of whether it is 28 days or 28 weeks. Saying that OCuk are not dealing with it as said because the cards location is elsewhere is ridiculous. If they find a fault and the manufacturer don't then OCuk will still cover you and replace the card, as has been done in the past, this is what is meant by an OCuk warranty, rather than the whole process being referred to the manufacturer. Ultimately the decision as to whether your RMA is successful is up to OCuk even if the manufacturer declares it fully functional.

I see the confusion has arose due to a non official post being out of date and wishful thinking on OP part. You cant exactly expect to hold OCuk responsible for misleading you when you didn't check if the post was up to date or even posted by OCuk staff.



I have experience working with tech related returns and the opening with an 'all i see' statement is used by almost every unhappy user that suffers from selective vision when it comes to what they are entitled to and what they aren't. From what i have read in this thread all i see is that OCuk handled the situation as they were suppose to and you did not want to settle for anything less than your miss-understanding of their RMA policy regardless of whose fault the miss-understanding was. If you pointed out to them in the first place in the customer service section, that you miss-understood the terms of the RMA (not posted by them but rather by a user on a forum they host), i am sure you would have had a far more productive and prompt response with OCuk staff suggesting possible solutions to your problem than you have had by posting a 'OCUK DONT WANT TO HELP ME, UNFAIR RETAILER' thread.

Being proactive with a return or RMA is not the same as being actively displeased. Attempting to reach a solution with the retailer often gives you much better results than standing your ground and shouting 'not good enough'.

pro-active?

I called overclockers today, a young man answered the phone, I asked to speak to a senior member of staff or a manager, he asked why, I spent 10 minutes explaining the situation, saying that I bought a inno3D 980 for 450 quid on the understanding of its excellent warranty and that if anything happened in terms of faults then it would be a smooth and quick and simple process to get it resolved and to process a fast replacement or even an alternative..

I was met with rudeness and a aggressive tone of voice, He told me there's no way he would get someone to speak to me, he didn't even ask to help me, he said "if you want to complaint you need to write in, If you want to speak to a senior member of staff, you need to put it in email"

At no point did I receive an apology or an explanation, in my point of view the service I received was disgusting, Ive worked in retail banking for 12 years and I would never dream of speaking to a customer in such manner..

I understand that I was confused by following a unofficial outdated warranty guide but I didn't know, sometimes its nice to have some faith in customers and go the extra mile to help them out, but who cares right.....

 

[andybird123]

To be fair to hobib, there are multiple cases of OCUK saying that a product has an enhanced warranty of some kind and them not actually fulfilling on that statement, lots of people have been on recently asking why they are being told something different now to what was advertised when they purchased

The statement Nelly was going off certainly suggested something other than a 28 day wait

 

[Nelly]

This is where I got all the info from in the first place, unfortunately I don't live on the forums, so if anything has changed since I might miss it, but I can tell you this, I haven't see anything anywhere that says otherwise.

I think the best thing I can do is have the warranty post on here removed. It was still quite accurate on other hardware forums, it's just that on here one thing is said, then later on it's not the case!

Hi there

Its being a long time since Overclockers UK sold Powercolor and some of you more keener lot noticed we had started selling them again before Christmas and this is why:-
2yr Advanced Warranty: OcUK 48-72hr turn-around which OcUK deal with

Link >> http://forums.overclockers.co.uk/showthread.php?t=18571601

£499.99 is :/

What are Inno3D like for warranties? Problematic to any degree? And where is their RMA centre?

Warranty is exceptional as it is with OcUK.

Link >> http://forums.overclockers.co.uk/showthread.php?p=28293305

Hi there

I've negotiated with Gainward some special terms for OcUK:-

1. Very aggressive pricing, so great pricing on Gainward cards, including Phantom models.
2. Express 48hr RMA service with OcUK in the 2yr warranty period. If your card goes faulty, we shall endeavour to have it swapped out or refunded within 48hrs.
3. Removing heatsink/cooler will not void your warranty with OcUK or Gainward.
4. OcUK customers service of course, which is the best, plus these forums.

Link >> http://forums.overclockers.co.uk/showthread.php?t=18542850

Hi there

After months of discussion OcUK and XFX have come to a special agreement which in short means the following for customers buying from OcUK:
48hr Advanced RMA swap out service by OcUK
Removal of stock cooler allowed
2 year warranty with OcUK

Link >> http://forums.overclockers.co.uk/showthread.php?t=18612805

Just to clarify another point as well, if your read our support page carefully which is linked to in the OP of this thread you will see we clearly state:-

1. After the product is 28 days old you can either RMA with ourselves or the manufacturer.

To clarify this means you can either RMA back to ourselves or the manufacturer, the choice is yours.

So for instance it makes sense to RMA back to us, if the manufacturer does not have for say instance a UK RMA support facility, for example Sapphire. So with Sapphire you'd RMA the product with OcUK in the 2yr period, we will honour the warranty for the full 2yr period, or in the case of Asus 3yr etc. As we understand some manufacturers are not so easy to deal with and here at OcUK we want to ensure you get truly the best service and support.

However in some circumstances the manufacturer can offer a better service and quicker turn around time, for example KFA2, Gigabyte, Hard drive manufacturers and EVGA are famous for top level customer service and RMA support with quick turn around times. With these manufacturers we'd recommend you deal with them, simply as they can support and turn the product around quicker giving better service. Though again of course if the customer wishes we will deal with the product ourselves for them. What I would insist though is with printers, laptops and monitors after 28 days it is very advisable to deal with the manufacturer because many of them are actually on-site warranties which are the best and obviously like all other Etailors OcUK does not offer on-site warranties.

So just to clarify, after 28 days the choice is yours, you can deal with the manufacturer or OcUK, we will be happy to assist and do the best we can to offer the best service and attempt to get ourselves regarded as the best online etailor when it comes to RMA service.

Please remember though warranties, don't cover an end-user physically damaging a product due to in proper installation etc. or wear and tear, or in some cases modification. For example EVGA are fine with heatsinks being removed from VGA cards, as long as no damage is caused and they are re-fitted correctly if the card needs to be RMA'd, wheras other manufacturers removing the cooler voids warranty.

Link >> http://forums.overclockers.co.uk/showthread.php?t=18394384

 

[shadow_boxer]

So OcUK advertising "enhanced quick turn around warranties dealt all with themselves" but clearly not.

 

[hobib_ali]

So OcUK advertising "enhanced quick turn around warranties dealt all with themselves" but clearly not.

of course, any excuse to get the sale, cowboy customer service under a false smiley face, experienced 1st hand today.

 

[Defiant306]

So I'm a bit unhappy right now, they arent returning my original card: Inno3D GTX 780 iChill HerculeZ X3 Ultra DHS Edition 3GB

They are trying to ship me a OCUK Stock refence 780Ti card instead which is slower than my old card and has poorer cooling capabilites comparied to the original. The main reason I bought this card is for the superior cooling to keep it happy through the summer and quiet as well.

I have replied to it saying I'm not happy, I'm waiting a response on this but if it doesnt improve I'm not buying from here again. I never ever thought I would come off worse with warranty claims with OCUK...

At the minute its looking like it.

 

[Bailey]

of course, any excuse to get the sale, cowboy customer service under a false smiley face, experienced 1st hand today.

Just letting you know I have personally shipped you a brand new card.

I have just put the order through now and it will leave today.

Saves any hassle and aggravation for you.

Bailey

 

[andybird123]

So I'm a bit unhappy right now, they arent returning my original card: Inno3D GTX 780 iChill HerculeZ X3 Ultra DHS Edition 3GB

They are trying to ship me a OCUK Stock refence 780Ti card instead which is slower than my old card and has poorer cooling capabilites comparied to the original. The main reason I bought this card is for the superior cooling to keep it happy through the summer and quiet as well.

I have replied to it saying I'm not happy, I'm waiting a response on this but if it doesnt improve I'm not buying from here again. I never ever thought I would come off worse with warranty claims with OCUK...

At the minute its looking like it.

erm, a 780ti wil be faster than your old 780
I can kind of see your point about the cooler, but they have actually replaced your old card with one of a higher value

 

[Twirlywoos]

Just letting you know I have personally shipped you a brand new card.

I have just put the order through now and it will leave today.

Saves any hassle and aggravation for you.

Bailey

Give this man a drink.

*Tips hat*

 

[Bailey]

Give this man a drink.

*Tips hat*

 

[Josh]

Once again Bailey saves the day.

Jolly good show old bean.

 

[FML1990]

Anyone else think that OP is just trying to get something better out of this with his obviously over the top complaining.

 

[whyscotty]

Anyone else think that OP is just trying to get something better out of this with his obviously over the top complaining.

Pretty much this.

Buys reduced priced B grade and expect full price warranty

 

[Cambofrog]

Nice Work Bailey.

 

[andybird123]

Pretty much this.

Buys reduced priced B grade and expect full price warranty

erm, nope, he paid full price, this isn't the bgrade thread