erm, nope, he paid full price, this isn't the bgrade thread
Oopsie -
Apologies OP - Long day
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So Unfair
- Thread starter hobib_ali
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Oopsie -
Apologies OP - Long day
Caporegime
Associate
Its not faster the 780 I had mine was a high overclocked model meaning that it equalled and surpassed a 780Ti in performance. You can see the lesser clocked Inno3D GTX 780 iChill HerculeZ X3 Ultra in a load of reviews showing it equal or within a few frames of a stock 780Ti.
As I said the cooler was another reason I wanted it so that it was cool as the reference designs aren't great, OCUK is P***ing me off now.
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Caporegime
Thing is why does it take a load of aggro on the forums and the intervention of an individual to get this result?
Why don't you clarify Gibbos marketing and provide a realistic graphics card RMA matrix that is valid, clear and a policy that OCUK will fulfill without resorting to badmouthing on here?
Is this a one off or was gibbos remarks about the inno3d ocuk rma policy unsubstantiated marketing? Would be interesting to know. .
Soldato
Totally agree.
Soldato
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yeah, I would just get something like a mk26 2nd hand from somewhere and be done with it
hah, what? you really did that for me? omg, absolute appreciation, , and the rumours are true, you are truly a gentleman, so no need to wait upto 30 days, windows 10 here I come
erm, nope, he paid full price, this isn't the bgrade thread
i bought the card full price for 450 only 5 months ago, lovely GPU
Soldato
This. Clarification needed!
This, it's very poor practice to only honor what has been said when someone kicks up a fuss ...
Associate
Your both welcome to your views, I'm not asked for better than I had. I'm just asking for what I had. I had a FACTORY overclocked, great cooler solution card that had a manufacturers warranty for both aspects.
A stock reference 780Ti is NOT that, its not a suitable replacement for me.
Cheers
Soldato
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No one has any though, unless you are expecting a 970 as a replacement
Ask them if they'll do store credit instead?
No stores still have 780's kicking about, they wouldve been sold off cheap ages ago, I'm surprised they still have a 780ti to be honest
There does come a point where you have to try to be reasonable about what happens to resolve the issue
Ask them if they'll do store credit instead?
No stores still have 780's kicking about, they wouldve been sold off cheap ages ago, I'm surprised they still have a 780ti to be honest
There does come a point where you have to try to be reasonable about what happens to resolve the issue
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Soldato
Bailey has personally helped me out via a private CS thread in the past on more than one occasion, so public stamping of feet is not a pre-requisite.
It seems he's damned if he does, and damned if he doesn't. He must have the patience of a saint.
Associate
Yeah I accept that there sometimes has to be some compromises but in this instance I see this as more Inno3D's problem to resolve, when they create these cards and state these warranty periods its upon the company to make sure a suitable process is in place to deal with warranty replacements and that includes the hardware to replace it.
I have send in a complaint about the offered card but they have already send it out without consulting me first!!! I'm going to basically reject delivery and tell DPD to send it back to OCUK as I'm not paying another £25 to send another card back to OCUK.
If they had simply asked me to contact them or contacted me to say what the position is with the RMA I could have had civil nice conversation and not be left hacked off and annoyed all day at the lack of good customer service processes for RMA's.
Sure I understand the drive to minimise costs to allow for better prices or more profits but there has to be a point in these processes where if it goes off the rails such as no direct replacement of like for like products you stop the automatic process and engage the customer.
I work in a IT customer service environment so I have a good amount of experience of what I'm talking about.
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Associate
Yeah I would like to at least thank Bailey for helping the OP, hes going above and beyond whats current. He shouldn't and I don't think he is in the thread being damned for his actions.
But what people say is true, some basic processes and clear meanings of statements like 'Warranty is with OCUK' detailed so customers dont feel they are being mislead with what on face value makes you think OCUK deals with all aspects at OCUK for the warranty which we know they dont now with Inno3D cards.
I dont think its a massive ask and its beneficial for OCUK as well as it sets customer exceptions which helps keep staff time costs down when dealing with future requests around this product and its warranty process.
From an economical stand for managers they want this cost efficiency as it helps drive better profits or prices that drive more sales.
Soldato
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happens a lot in the monitors sections as well, where monitors are advertised as having "on site warranty" and then you have to post it in yourself, or advertised with 3 year warranty then come to claim and told no it's only 2 etc.
Soldato
Depends on who you're dealing with, I know Viewsonic and NEC will actually pick up your faulty monitor and send you out another one. Not sure about the other companies.andybird123 said:
True, Mr Bailey is a fine man for resolving my RMA issue when Im sure he could have said "no you have to wait till the manufacturer sends you a replacement"
Ive just received the new card today morning and its working beautifully.
Im now gonna buy a new mobo ram and cpu to complete my dream set up, so will buy either the 5th generation CPU on a x99 board or the new 6th generation cpu
My current mobo is a gigabyte x58 UD7, its so old that the PCIE slots are way to close together, stopping me from a sli set up, the inno3d 980 is so fat it swallowed up 2 PCIEx16 slots, the other PCIEx1s are used up for my sound card and AC wireless card.