Glad things are working again, I would really look at getting control of your plant now. You have paid £1000's for the system, you should have full control no matter what the solar companies say. Have a look at HA, see if there is anything setup for your system you could roll out to bypass the installer.
I might have misled you in above.
Hippo was referring to my issue from Dec where the batteries refused to charge at all in a period of prolonged cold. The insulation I have given them seems to keep the temps up enough that they will still charge now even when it was -6 the other night.
They are at 8 degrees right now, with only 2 hours until charge time when they will warm up again.
Im about 75% done on insulation I would say. Need to cut some more wood for the outer layer (9mm shiplap) to cover the sides. Front is now insulated with the below and sides are mainly blocked in plus top.
Gap round the bottom for airflow but I may temporarily block that as well during coldest months. I wasnt sure how much heat they would gain insulated as they are now so played safe and didn't block it initially.
Kay Metzeler (Super Plus 70) Expanded Polystyrene Insulation Board - 1200 x 600 x 50mm
www.wickes.co.uk
The issue with not enough charge going in remains. Im not really that worried about the monitoring side, more about the lack of performance.
The lack of monitoring just makes checking the performance harder.
I tried to contact the UK arm but no reply yet to my email, where I requested details on how the batteries would scale down charge, based on what, actual temp or predicted temp etc. And asked that surely there is a chart that lists temp and charge % in it seeing as if its really built in they should know what they have programmed.
Interesting response to a question I posed to main Solax in china on twitter in regards seeing a simple daily generation number "Hi, we will let you know when this function is modified, thanks!"
So maybe they will actually amend the web and app. Having both numbers (solar and total energy inc battery discharge) would be really quite powerful in combination with battery SoC