Associate
thanks guys!
Doesn't that make you think there's a design problem, if 9 have been faulty.I am receiving I believe my 10th and 11th batteries today to replace 2 identified as faulty
Guess what today is?
Yep you guessed it, battery replacement day. Again.
I am receiving I believe my 10th and 11th batteries today to replace 2 identified as faulty. Hmm.
I think I am also getting a replacement inverter however. Thats quite nice if so as thats the only part of my system that hasn't been refreshed within the last 3 months or so!
Doesn't that make you think there's a design problem, if 9 have been faulty.
That's quite crap luck.
What brand of battery?
@Mercenary Keyboard Warrior that's crap.
Keep everything documented in case you have to take them to a small claims court.
Honestly I have so many emails quoting misleading or simply incorrect data its silly.
I really just want a system that performs remotely like I purchased based on the published stats.
Its 12.3kWh of storage. Its quoted as 11 (or occasionally 11.1 usable), in real world its around 9-9.5. Winter, spring, summer, always the same kind of range.
I ideally do not want to go to court as its going to rely on a judge to understand the data and who they are misrepresenting.
If (and I fully expect this to happen) the situation is not fixed then I will be reporting to RECC. But the risk is they say they send the "technical" to MCS for comment. We know from many accounts that MCS are a bit of a joke.
Like many trade bodies their main role is increasing their own income, then protecting those that give them the income, then the consumer.
If I do go the RECC route and MCS side with the supplier it makes it harder still to convince a judge as the "experts" will be already saying its fine.
Youd want to get in an independent expert or firm in to provide a report.
If you can find anyone willing to do that and it backs up what you are saying that'll be all you would need.
@Mercenary Keyboard Warrior I think you have three batteries, perhaps they should add a fourth FOC, that way you will exceed the capacity you paid for.
That's a shame.
I'm with Ron, I would be looking for compensation for the underperforming batteries perhaps by changing them out for the 5kWh ones and try to swing for a 4th one too.
Negotiate a pro rata refund based on how much capacity the batteries actually have.