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Sorry AMD :(

ancientmariner said:
Some of us use a 120 hz screen and like to game at 120 fps. Others just want moooooorrrrreeeee.
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Can confirm I do like a spot of 120fps gaming. I unlike some graphics junkies am prepared to drop quality for fps in first person shooters.

In open world I'm happy with 60fps I don't find it matters at all.
 
arc@css said:
What's the bad news?
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The biggest change likely to affect most consumers: "If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price."

"handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop."

It would seem that if, for example, you return a £300 graphics card and due to your "handling" of it it can only be sold on for £250 the trader only has to refund you £250.
 
Avenged7Fold said:
Yeah, you hear about that guy who sent back 30 cards because he claims to have ultra sensitive hearing and can hear whine when his PC is on his desk feat away and not sound proofed.

Let me find that thread for you... oh :o
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lol,

still sounds like someone making a point rather than someone with a genuine problem. As before how could you not choose to try a different motherboard considering the costs involved.

Then, I wouldn't get beyond 4 290's before I went for a 780.... I wouldn't.... ME.

Who sensibly goes, hmmm, the first 8 haven't worked, I'll try another 20 or so before trying Nvidia?

I'd buy two cards, if they were both awful I'd try two more, if they gave unbearable noise in use I'd try something else, not try over 20 more each time all of them being unbearable.
 
Surveyor said:
The biggest change likely to affect most consumers: "If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price."

"handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop."

It would seem that if, for example, you return a £300 graphics card and due to your "handling" of it it can only be sold on for £250 the trader only has to refund you £250.
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This mean the retailer would sell them on for less? Could save a small fortune on a bunch of "handled" PC components :p
 
Deceptor said:
This mean the retailer would sell them on for less? Could save a small fortune on a bunch of "handled" PC components :p
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Selling RMA components with very minor faults at discounted prices...

I would be scanning B-grade every day for a second 290x, some of those B-grade 290/290x prices have been insane. Hell, if OP bought half of his cards from OCuk, Gibbo could have had a flash sale!

Lame the retail part of the company i work for, just sends them back to manufacturer on shrink wrapped cages.
 
Surveyor said:
The biggest change likely to affect most consumers: "If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price."

"handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop."

It would seem that if, for example, you return a £300 graphics card and due to your "handling" of it it can only be sold on for £250 the trader only has to refund you £250.
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You are going a bit far.

It's more like you've torn the packaging in your haste to open it. the seller have to sell this at a loss/below margin. So the seller would charge you a fee.

The fee would basically mean the seller doesn't lose as much money because of the customers failure to take reasonable care inspecting a product.

I don't know what our policies are going to be.

From my opinion though (not the companies) If I have to sell a b-grade sound card £10 below cost because you tore up the packaging or scratched the nice metal cover (some sound cards are low margin to start with) to sell it then I'd want that £10 from you. It's about me not making a loss not about me making a profit.
 
TwsT said:
You are going a bit far.

It's more like you've torn the packaging in your haste to open it. the seller have to sell this at a loss/below margin. So the seller would charge you a fee.

The fee would basically mean the seller doesn't lose as much money because of the customers failure to take reasonable care inspecting a product.

I don't know what our policies are going to be.

From my opinion though (not the companies) If I have to sell a b-grade sound card £10 below cost because you tore up the packaging or scratched the nice metal cover (some sound cards are low margin to start with) to sell it then I'd want that £10 from you. It's about me not making a loss not about me making a profit.
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The legislation talks about value, not cost.

Traders are obviously free to make no or a minimal deduction to the refund but the Department for Business Innovation and Skills suggest the example I gave is quite possible.

You have a right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value. You cannot usually deduct for removal of packaging to inspect the item, but you can deduct for damage or wear and tear where the item has not just been checked but used.
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No doubt the legislation will be tested to establish the boundaries but consumers should be aware that they may no longer simply be able to try products out and return them for a full refund (as many have).


On a side note will OcUK be providing a non-revenue sharing phone number which can be used to discuss problems with a purchase already made?
 
Does that mean I can get a discount on an item that arrives with a crap box :p?

In all seriousness, that's a bit of a bummer, if I bought something for 70 quid, never liked it, DSR'ed it and got refunded only 50 for example, I'd be disappoint.
 
Surveyor said:
The legislation talks about value, not cost.

Traders are obviously free to make no or a minimal deduction to the refund but the Department for Business Innovation and Skills suggest the example I gave is quite possible.



No doubt the legislation will be tested to establish the boundaries but consumers should be aware that they may no longer simply be able to try products out and return them for a full refund (as many have).


On a side note will OcUK be providing a non-revenue sharing phone number which can be used to discuss problems with a purchase already made?
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yes phone number is being sorted as we speak, I think it's across all boards though not just rma's I'm sure 5ub will make a forum post about it when it's all sorted
 
Martini1991 said:
Does that mean I can get a discount on an item that arrives with a crap box :p?

In all seriousness, that's a bit of a bummer, if I bought something for 70 quid, never liked it, DSR'ed it and got refunded only 50 for example, I'd be disappoint.
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Understood and I'm sure the dishonest traders will appear soon enough.


The right to inspect a product does not mean the right to use it for a week and change your mind. Sadly some people have taken the royal P with the dsr regs Returning GPU's because it got free games the following week. Or because they didn't get the OC they wanted from it.

I've had customers actually say to me can i have the £10 discount for the speakers i bought last week you've just put it on offer. When i say no they say they'll DSR it and buy them again. Or people buying GPU's for the games and then DSRing it and keeping/selling the codes.

I realise it's a concern for you honest consumers out there but you only have the smart asses who abused the SOGA and DSR to thank for this change which I imagine to smaller companies than ours had detrimental effects on the finances.


I'm sure when it's all sorted out on our end we will make it quite clear what it all means to you guys. Till then don't read too much into it.
 
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