HAY GUSY WE OWNZED HIM GOOD AMIRITE OLOLOL
This thread has been a pathetic display of cowardice and "me too".
Well done. You owned a guy who's obviously quite young and incapable of defending himself (even without his suspension). You must all be very proud of yourselves.
Happy Christmas.
Unless you are saying he is either an idiot, or a child there is no excuse for his attitude in his emails.
If he was told after writing a perfectly calm, logical email explaining his issues, and they gave him a "sod off" email, that would be entirely different, but he didn't try the fixes that they offered, was totally rude, and was basically made to look a bit silly.
People get service I find based on how well they come across - people always tell me that GM's on WOW are crappy, or useless, I speak to them in a respectful, nice manner and they are always very helpful to me. The same can be said for stores I visit, I don't take nonsense, and stick up for myself, but I won't jump down the persons throat, telling them they are at fault and basically whine because something has an issue.
You are either trying to resolve a problem or you are making a problem worse. The OP was doing the later, he wasn't trying to resolve his issue towards the end, he didn't follow the guides offered, didn't ask anywhere for help, and basically assumed that steam would have a game that had missing files available for purchase/download... yet he was the first person to notice it. If he had tried a logical approach, for example use the solutions they offered, redownload/install the game - and so on, at least I could say he tried.
Typing in CAPITALS, using hard to read statements/sentences/paragraphs/whatever the heck he is saying -crying about something does nothing but make people

and less likely to offer support.