Stupid ANSWERS tech support give you...

As many people have said about my original post - he really has no clue, so probably thought that it right.

Or was trying to fob me off then realised that I have worked there longer than him and do know how it works and tried to backpeddle his way out with equally silly responses:

Him: "oh well then it's because you are on the ResNet (Separate network for all Uni owned accomodation) and if the time on your PC is wrong on ResNet - it causes problems"
Me: "I moved out of uni accom and stopped using ResNet 3 years ago, i'm in my own house now"

(I am a student at this university and also employed there on the front line support and occassionally talk to this particular techie about jobs he does round the university - he isn't the best techie going).
 
Cyber-Mav said:
see the problem there is not with the colour of the skin, but with the gender. female doesn;t even know the difference between a network port and a usb port.
be it a bloke regardless of the colour he sorted the problem out. :D
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Nope I had a trojan on my PC recently and a WOMAN sorted it out for me at tech support. I even commented how pleased I was to be talking to a woman who knew her stuff and wouldnt be patronising to another woman, she said she gets at least one person a day ask to be transfered to "tech support" and she tells them she is tech support but they dont believe her.

The complaint I have is when they ask you if youve done a shut down restart,

"yes Ive been on hold waiting to speak to someone for 73 minutes now and so in that time I have rebooted the PC 47 times!!!!" :D

Or when you ring the helpline and they tell you to try and solve it by looking for the answer on their website.....IF I HAD A WORKING PC AND WAS ABLE TO CONNECT TO THE INTERNET, DO YOU THINK ID BE RINGING TECH SUPPORT????? :mad:
 
Ok there was a guy that worked where I work before my time and to the utter disbelief of the managment he would just make up solutions on the spot sounding completely convicted and our clients used to believe him. So they challenged him and his answer was 'that's the way I would do it, it sounded about right' even though we're talking global investment accounting here, quite important stuff! He must have really screwed some accounts up. So one day the guy didn't turn up to work, then the next day, then on the third day they phoned his home, where his mum answered and told them that he'd disappeared but there were airline ticket receipts and his passport was gone!!! Total nutter!!!
 
SiriusB said:
A timeout in this case is where a piece of software gives up [times out] and gives you an error message.

The tech guy just picked up on the word timeout and either took the ****/didn't know any better.

Although you are right, incorrect system time can cause problems with some software, such as MSN.
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To be fare the techie's answer could have been border line correct, i know for a fact server 2003 and active sync, has a few issue's when client pc's time/date are to far out.
 
This wasn't something that a techie said to me, but one of my customers was having a problem with their wireless connection. Their ISP was AOL who they'd spoken to, and AOL told them the problem was that they hadn't registered their WEP key with Microsoft, causing the problem.

I spent about 15 mins trying to convince this guy that he didn't need to register his WEP key with Microsoft....

A quick reinstall of the Wifi card driver sorted it actually.
 
I had a dead HP Laptop and was advised to remove the hard drive and optical and place them in a cool place for 3-4 hours!
 
A colleague of mine once sent an email to a customer after an outage, a snippet from the email for your amusement:

"With regard to this issue, the emails delays where are end, there was an issue with one of are firewalls on are server processing emails. This caused a que can delays. We apologies for any inconvenience caused all emails should now be running correctly."

The clients response:

"Please tell me if this is a computer-generated response just to shut me up.

Read the email below you sent me.

Has a real person written this? Check the spelling and grammar. How can I have faith in your ability to diagnose complex problems when I read garbage like this? (I'm being serious!)"

Classic :D
 
titchard said:
I'll start:

Me: "The IBISEmail seems to be down, it either says connection error, or mostly it just times out - is there a problem with the email or is it just me?"
Techie: "Oh, what it is is that your clock on your computer isn't the same time as the clock on the email server, so that's what it means when it 'Times out' - check your clock!"
Me: *Phone Down*
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Not necesarily a stupid answer in an AD environment, Kerberos is used for authentication and if the clients clock is ten minutes (I think that is the required time period) out of synch with the DC then authentication fails which means no conection to your mailbox if it is hosted on an MS Exchange Server. Not saying he was right or that the symptoms point to that but out of synch clocks can and will cause a problem.
 
I was helping my auntie out a few months ago setting up her new BT business line and they'd been having trouble with it for weeks, They had a " Engineer " out to check the line back to exchange and he connected it up and said it all looked fine, its only when he left his laptop alone for a sec that i noticed he was using my auntie's line at all he was using his bluetooth dongle, when I got him to disable it surprise surprise he suddenly realised there was a problem on the line back to the exchange.

Check out the BOFH on the register some absolutly classic sarcastic tech response's on there http://www.theregister.co.uk/odds/bofh/
 
Steeps said:
If anyone else has had problems with Acer support regarding repairs I'd love to hear your stories too as I've been passed on to trading standards to get this sorted.
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Yep they suck

I used to work for as company that took out a contract with Acer to provide screens for them but the tech support was schocking. So the company cancelled the contract and went with another one.

It used to take days to get a call logged with them. If you called between 12:00 and 14:30 you'd get a messaging saying they were all on lunch and to call back, then were cut off. The other times they were receiving a high volume of calls and to call back, again then were cut off.
 
In PC world last night:

Me: Do you sell PCI SATA RAID Controllers
Them: Is that for a laptop?
Me: No
Them: Is that to connect to a wireless network?
 
fonzee said:
No ones that stupid. I think he might be taking the **** out of you mate ;)
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I know who Titchard is talking about and he is not joking he would have been deadly serious when saying this. This is the same person who told me that because of the dot com burst no one can get jobs anywhere in IT and the only jobs that you can get are Support ones. Strangely enough, I left uni 2 months later on a Friday and started a job as grad programmer on a Monday, these jbs are so hard to come by.
 
a1ex2001 said:
Not necesarily a stupid answer in an AD environment, Kerberos is used for authentication and if the clients clock is ten minutes (I think that is the required time period) out of synch with the DC then authentication fails which means no conection to your mailbox if it is hosted on an MS Exchange Server. Not saying he was right or that the symptoms point to that but out of synch clocks can and will cause a problem.
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The uni web mail interface is a reskinned Horde installation. The time on your PC shouldn't affect as with any good web application the server deals with session times started ended etc so you can use it from any time zone regardless of what time zone the server is in.
 
I will never forget the time I was with UKOnline broadband and I had problems with my line. Would get 1-5Kbps at all times and constant disconnections.

UKOnline kept insisting that it was my end so eventually over the period of 2 weeks I had tried 2 different routers, tried different phone sockets, changed all wires, formatted the computer, tried a different computer on the line, checked all settings a hundred times, etc.

Then I phone UKOnline again and tell them what I have done, only to get “have you tried running a virus scan?” ...I mean WTF? I just told them I formatted the PC, and that I tried other PC’s! How stupid could they be.

The week after I changed to BT and the problem was fixed. :p
 
titchard said:
As many people have said about my original post - he really has no clue, so probably thought that it right.

Or was trying to fob me off then realised that I have worked there longer than him and do know how it works and tried to backpeddle his way out with equally silly responses:

Him: "oh well then it's because you are on the ResNet (Separate network for all Uni owned accomodation) and if the time on your PC is wrong on ResNet - it causes problems"
Me: "I moved out of uni accom and stopped using ResNet 3 years ago, i'm in my own house now"

(I am a student at this university and also employed there on the front line support and occassionally talk to this particular techie about jobs he does round the university - he isn't the best techie going).
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Mind me asking what University you are talking about?
 
ChroniC said:
Il probably get ridiculed for this, but msn wont sign in if the date and time are incorrect. I wouldnt know enough about IBiSEmail to think this wasnt plausable in some way.
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Nope thats correct. I had that problem and just coulden't figure out what it was then looked it up and it was becuase my date and time was way off. :)
 
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