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I've created this thread for anyone who has experienced OLED screen burn and has not reached a satisfactory resolution with the retailer they purchased the product from.
I am currently in dispute with John Lewis over a screen burn issue on my 55" LG B6 OLED TV. I've been given the run around like many others and they are refusing to cover the screen burn under warranty as they say it's explicitly excluded and they also don't consider this is covered under the Consumer Rights Act, 2015 as they classify that it can only be caused by misuse. As I'm sure was the case for many of you, this really got me annoyed as a TV should be fit for purpose and be expected to last at least the 6 years required under our consumer rights.
After contacting the Question of Money, of the Sunday Times, I got a positive response from Jill Insley who writes the column. Jill has agreed to investigate my case and I highlighted how I believe the problem is widespread. So she has kindly agreed to take complaints from anyone else affected, regardless of which retailer you purchased the TV from.
I'd appreciate it if you could reply to this thread if you do send in your details, just so we're all aware of the numbers of people involved, but clearly that's up to you.
So Jill asked for the following:
"No complaints going back further than six years. If the complainants could email me at this address, and put OLED and the name of the company they bought the TV from in the email title, then give fuller details about when they bought the TV, when the problem developed and a description of the problem, and what response they have had from the retailer, plus an emailed copy of the receipt for the TV "
The email address is [email protected]
I hope Jill can shame the retailers and LG into some reasonable course of action.
Please feel free to spread the word elsewhere as I'm not really an active contributor on forums (just created this account today after seeing how many people were affected). I will also look for other forums that have posts of OLED screen burn.
Good Luck to everyone
Edited: My dispute with John Lewis has now been resolved - see a later post on this forum. The Sunday Times had not yet followed up with John Lewis and as this is now resolved, they will no longer investigate and report on my case. However Jill has said she will look at any other cases she has received and see if these provide the information she needs to investigate this.
I am currently in dispute with John Lewis over a screen burn issue on my 55" LG B6 OLED TV. I've been given the run around like many others and they are refusing to cover the screen burn under warranty as they say it's explicitly excluded and they also don't consider this is covered under the Consumer Rights Act, 2015 as they classify that it can only be caused by misuse. As I'm sure was the case for many of you, this really got me annoyed as a TV should be fit for purpose and be expected to last at least the 6 years required under our consumer rights.
After contacting the Question of Money, of the Sunday Times, I got a positive response from Jill Insley who writes the column. Jill has agreed to investigate my case and I highlighted how I believe the problem is widespread. So she has kindly agreed to take complaints from anyone else affected, regardless of which retailer you purchased the TV from.
I'd appreciate it if you could reply to this thread if you do send in your details, just so we're all aware of the numbers of people involved, but clearly that's up to you.
So Jill asked for the following:
"No complaints going back further than six years. If the complainants could email me at this address, and put OLED and the name of the company they bought the TV from in the email title, then give fuller details about when they bought the TV, when the problem developed and a description of the problem, and what response they have had from the retailer, plus an emailed copy of the receipt for the TV "
The email address is [email protected]
I hope Jill can shame the retailers and LG into some reasonable course of action.
Please feel free to spread the word elsewhere as I'm not really an active contributor on forums (just created this account today after seeing how many people were affected). I will also look for other forums that have posts of OLED screen burn.
Good Luck to everyone
Edited: My dispute with John Lewis has now been resolved - see a later post on this forum. The Sunday Times had not yet followed up with John Lewis and as this is now resolved, they will no longer investigate and report on my case. However Jill has said she will look at any other cases she has received and see if these provide the information she needs to investigate this.
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