So whilst I'm not having a go here at ocuk I do feel a tad dissapointed. So I purchased the Radeon powercolor Red Devil 5700 XT from ocuk last August to go in my brand new Ryzen system and all was well. Then with no warning the card just died on me during a game of Forza 4. Nothing in my system was overclocked and temps where absolutely fine. Now here's the thing, I spent a lot of money on this card more than I normally would have so having RMAd it back to ocuk 3 weeks ago I enquired an update only to be told it was faulty and has been sent to powercolor for repair wich can take 28 days. What annoys me is why didn't ocuk just tell me in the first place to deal with powercolor if they were not prepared to just give me a new replacement card. And not only that but now I'm going to receive back a refurbished card from powercolor somewhat taking value of it. Am I being unreasonable here or do I have a point?
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Surprised at ocuk RMA procedure.
- Thread starter Jimbo
- Start date
Seems fair enough practice to me. If OCUK are dealing with it on your behalf you bought it off them why would they tell you to go away and send it to Powercolor. At least this way if there are any problems with Powercolor OCUK will sort it out and you wont have the hassle of doing it. You seem to be upset you are not getting a brand new replacement rather than your own card returned repaired ? Did you check what the return procedure would be for Powercolor before you bought it ? People tend to go with other brands like Gigabyte or Sapphire because their return procedure has a better reputation.
How is a refurbished card "taking value of it"? Presumably it will be the same or equivalent model to yours - if you come to resell it will be worth exactly the same as the one you had
Caporegime
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I wouldn't expect to be without a card for weeks.
Soldato
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Your legal contract of sale is with OCUK, not Powercolour, so you have to go through them - https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
Ascertaining whether the product is faulty or has been damaged by you, as well as if it can be repaired at all, is for the experts, which in this case is the manufacturer, and is part of the separate contract between OCUK and Powercolour. So they send the card for PC to look at, figure out if it can be repaired, whether a straight replacement will be more suitable and then supply either that repair or a replacement (if they have any in stock).
Refurbished doesn't mean held together with gaffer tape and cable ties, either. They'll have to go over everything and fix any other niggles they find. In many cases your refurbed product will have had a far more detailed QA check than even a brand new one off the production line, so technically it's better!
Permabanned
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Are companies supposed to keep double stock of products just in case they fail? If 50 cards fail that means they need 50 in stock to replace peoples hardware. This is why they go back to the manufacture for repair or replacement.
Associate
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There's advantages to have gone through ocUK rather than going direct with Powercolor, which in theory you could have. A while back now, there was a shortage of GPU's (everyone remembers that time, it was when RX580's were in the £450+ bracket), and one of my kids discovered that their RX550 (£100 at the time) that was added during construction of their ocUK silent system was basically a dud (its display output was buggered somehow as it kept blacking out the screen or not delivering it at all) after we went through all testing proceedures and provided information to ocUK, they took the card back and also sent it back to Powercolor. But Powercolor were not able to return the GPU back in time, or simply didn't want to, or there simply wasn't enough stock to test/repair or replace, we don't know. And ocUK, on seeing this, sent a brand new RX570 (at that time, around £300, a near x3 tradeup) over to my kid as a replacement as the nearest equivalent. So, it might not all be bad if the cards return is somehow stalled.
Well maybes i was being a tad unrealistic hoping for just a straight test from ocuk and then a swap for a new card. Instead i have to wait a very long time for powercolor to sort for me. I guess ive just been really unlucky i bought the card after a lot of research on here and because of watching videos hardware unboxed and such. The card has a good rep. But not being an overclocker and having a decent case with good air flow and not pushing the card to its limits its just disappointing. Its going to make me think twice about powercolor in the future. I might even go Nvidia and not AMD for gpus in future. I know it will be resolved but im just unhappy i cant enjoy it during a time im not required to work.
Soldato
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If you’d have gone straight to Powercolor they would have told you go to back to the shop you purchased it from, this is standard practice and I imagine it is to remove them from providing any form of second hand warranty as it must be done through the retailer with them.
As others have said the turn around is long, but that’s Powercolor..
As others have said the turn around is long, but that’s Powercolor..
Really? are you trolling. Na not special treatment I just want to be able to game again. That's all. If anything i was maybe guilty of wanting a quicker turn around. Not having to go through 2 companies rma procedures just to establish what i did, find i was sold a faulty card. Would you not feel the same?
What is the actual timeline here? When did OCUK send the card to powercolor? If they did that say 2 weeks ago, then you should have it back within the next couple weeks, which is reasonable. If you sent it back 3 weeks ago and it's only just been sent back to powercolor, so we're looking at a total time of 7 weeks, that is not reasonable.
and the little fact we have a pandemic going on so everything taking upto twice as long.
you will often find people cant wait and either buy a cheaper card to tie them over or buy a brand new card and sell the one that comes back from RMA. Not everyone can do it due to cost but seen it quite often and done it myself.
Soldato
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I think you have every right to be annoyed at being without a GPU for 3weeks+ any PC gamer would relate to that but otherwise its looks like you are getting a solution to the part failure and that is a good/expected result.
I've been in this boat. Its frustrating but I suggest get a cheap card and play older games.
It takes time for these things to be sorted. Just thank your lucky stars it happened before the year was up and not after. Most of my stuff breaks after the warranty ends it seems.
It takes time for these things to be sorted. Just thank your lucky stars it happened before the year was up and not after. Most of my stuff breaks after the warranty ends it seems.
Well obviously I'm not stating ocuk purposely sold me a faulty card it just so happens it just failed on me. Believe me I have a lot of patient's and I can wait as long as it takes and I fully understand on top of all this there happens to be a world wide pandemic going on so it's not ideal. I'm into week 3 of it being away now I sent it and ocuk received it on the 24th april. I do have a Radeon 7970 I'm using at mo and it's ok ish at 1080p but not a patch on 1440p freesync I like to use. So look it'll be done when its done I'll have to wait. But what's up with some of the comments from the keyboard warriors these days? "Life sucks sometimes don't it" and so on. Come on guys be a bit nicer on this forum we are here to help each other.