T-Mobile data abyssmally slow

Le_Petit_Lapin

Le_Petit_Lapin

Le_Petit_Lapin

Soldato
Joined
5 Sep 2005
Posts
11,742
Location
Northern Ireland
Updated Here

Hey guys,

I'm on T-Mobile and I'm finding the data network to be exceedingly slow. Before I ring them and whine a bit, can someone here just confirm to me the apn details for them? Just in case I've typed those in wrong and end up looking an idiot!

Cheers!
 
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Are you able to connect to 3G/HSDPA?

I'm having nothing but problems with T-mobiles network since I got my Desire S. It fails to connect to 3G regardless of where I am. I'm in places were I should be guaranteed 3g signal (ie Belfast) but it refuses to pick any up!

The tech support said that there is zero 3g signal anywhere in Belfast and that I would be lucky to pick up 2g let alone 3g.
 
Nymins said:
Are you able to connect to 3G/HSDPA?

I'm having nothing but problems with T-mobiles network since I got my Desire S. It fails to connect to 3G regardless of where I am. I'm in places were I should be guaranteed 3g signal (ie Belfast) but it refuses to pick any up!

The tech support said that there is zero 3g signal anywhere in Belfast and that I would be lucky to pick up 2g let alone 3g.
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I'm not really sure how I'd find out tbh, if I'm connected to 3G or 2G. anyone know if the icon changes on an Android?

See I knew T-Mobiles Belfast signal is crappy, but I was sold on the premise that they use Orange masts where the T-Mobile network isn't great, and given that the Orange Belfast signal is decent, I dodnt think there would be a problem.
 
The symbol beside the battery indicator should display G, E, 3G or H for data.

Whenever your phone says "T-Mobile Orange" or just "Orange" then you are using the Orange network. Problem is, the sharing is limited to GPRS (2G data) at the minute. Later this year the 3G connection will be shared, which will hopefully solve our problem.
 
Yeah, just G. I might have a go at bitching down the phone at CS, see if I can get a discount, its so terribly slow compared to the vodafone contract I was on previously..
 
Also note that contracts this year have been capped to 386kbs and unless you have the web and walk plus or equivalent you're banned from the upto 7.2mbps speeds you could be getting. Only found out when I renewed my contract, they reset it, lost the grandfathered previous speeds and now sucking on the slowest speeds possible. Guess might be time to leave Tmobile.
 
At last! Someone who knows my pain! :)

There must be a network problem in Northern Ireland that is not allowing 3g. It's annoying because there are no physical T-Mobile stores in the country, so I have had to explain the problem everytime I call the CS.

It's daft because the online checker says we should be able to get 3g in most areas. Also, looking at T-Mobiles wiki page, they teamed up with 3 a few years ago to share their 3g masts to boost coverage. So in theory, anywhere where I got a 3g signal when i was with 3, then I should get it with T-Mobile.

Extremely frustrating.
 
spicypixel said:
Also note that contracts this year have been capped to 386kbs and unless you have the web and walk plus or equivalent you're banned from the upto 7.2mbps speeds you could be getting. Only found out when I renewed my contract, they reset it, lost the grandfathered previous speeds and now sucking on the slowest speeds possible. Guess might be time to leave Tmobile.
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In cornwall I get H although I had to complain to activate it, on my w'n'w + which was a bit of a nightmare as per norm knowbody new a thing. but fastest speed I get anywhere is 1950kbps, it goes no faster than that down here :( if it fails to get H it goes to G zzzz sometimes if I'm lucky 3G. if it drops signal for a second it connects to orange and stays there, so i have to auto connect in network to get my H back which is a royal pain. so far not a brilliant success. supposedly 3 have fast network may try them when my contract ends as my data speed is more usefull if it doesnt swap and change all the time.
 
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Nymins said:
At last! Someone who knows my pain! :)

There must be a network problem in Northern Ireland that is not allowing 3g. It's annoying because there are no physical T-Mobile stores in the country, so I have had to explain the problem everytime I call the CS.

It's daft because the online checker says we should be able to get 3g in most areas. Also, looking at T-Mobiles wiki page, they teamed up with 3 a few years ago to share their 3g masts to boost coverage. So in theory, anywhere where I got a 3g signal when i was with 3, then I should get it with T-Mobile.

Extremely frustrating.
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I've been speaking to T-Mobile the last few weeks to try and get the issue sorted. Basically what they've now told me, flat out, is that I wont get 3G coverage in Belfast, or HDPSA. At all. Which is contrary to what their own Street check map is telling me. Its lists "Moderate" for 3G coverage over all Belfast.

Time to lodge a formal complaint I think, as they want to charge me £350ish to cancel my contract, which I took on the basis that the information they were giving me was accurate. :(

Don't really see what else I can do. Max internet speeds I can get while out and about are 0.30kbps and a 1 second ping, which is frankly useless as it means websites time-out before they even load. Crappy kind of situation to have on a decent smartphone, Samsung Galaxy S II. :/ Indoors I couldn't care less, I have wifi.
 
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daz87uk said:
In cornwall I get H although I had to complain to activate it, on my w'n'w + which was a bit of a nightmare as per norm knowbody new a thing. but fastest speed I get anywhere is 1950kbps, it goes no faster than that down here :( if it fails to get H it goes to G zzzz sometimes if I'm lucky 3G. if it drops signal for a second it connects to orange and stays there, so i have to auto connect in network to get my H back which is a royal pain. so far not a brilliant success. supposedly 3 have fast network may try them when my contract ends as my data speed is more usefull if it doesnt swap and change all the time.
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I'm on the 'truly unlimited' plan and guess what it's limited. Exec office told me today that the maximum speed of it, is 1Mbps, or I could give up my no fair use policy, accept a 500mb cap and they will allow speeds of up to 2Mbps. Suffice to say I told them where to stick it - in legal speak.

You won't get more than 2mb anywhere in the country, because unlike every other provider, t-mobile restrict all data speeds, yet make no mention of it in their terms and conditions.
 
englishpremier said:
I'm on the 'truly unlimited' plan and guess what it's limited. Exec office told me today that the maximum speed of it, is 1Mbps, or I could give up my no fair use policy, accept a 500mb cap and they will allow speeds of up to 2Mbps. Suffice to say I told them where to stick it - in legal speak.

You won't get more than 2mb anywhere in the country, because unlike every other provider, t-mobile restrict all data speeds, yet make no mention of it in their terms and conditions.
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The do mention it but there very sneaky about it, they normally mention "3g" speeds and to t-mobile this means they can limit it.
 
Le_Petit_Lapin said:
I'm getting 0.33kbps.. :(
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I was stuck on that for around 7 months. I tried to get it to 2mb they said it was my sim card, my phone was broken blah blah so many excuses then after a few phone calls 1 lady decided to remove my internet all together and I got a £1000 bill. Got that removed and then I had 3 internet boosters instead of 1 free booster. Finally after all that I talked to a smart rep and she fixed everything and moved me to the WebnWalk+.

Just keep calling them and keep going at it bro.
 
Right lads, this is for anyone who's still having trouble with T-Mobile in N.Ireland.

With the Orange Data merger being complete in Northern Ireland, your phone should switch its data connection over to Oranges automatically if its got bad signal with T-Mobile. However I've found that mine will not do this if its even getting just plain 2G signal from T-Mobile, even if theres a 3G or H data signal from Orange available.

So, goto your Network settings, and change your Operator over to "T-Mobile Orange", and keep it on that. There's no point in Using the T-Mobile operator listed there, it's useless.

Enjoy good 3G coverage! :)

I'll definitely not be re-subbing with T-Mobile in future, bad data coverage here, Data coverage maps on their website that are an outright lie, bad support regarding the issue & I've had them hang up on me when I was calling about it in the past. Not be getting my money in future. ಠ_ಠ
 
Nice thread bump :p

T Mobile just finished merging their 3G coverage with Orange last month (and they sent me a nice text message about it), so that means you should get up to 7.2 Mbps on a suitable plan.

T Mob also just released the full monty price plan which is truly unlimited with no caps of any kind (or so the upgrades team told me today).

Full Monty on T Mobile SHOULD be able to run up to 7.2 Mbps now. I'll find out tomorrow and complain and whine a lot to customer service if I dont have faster internet (I live just a 10 minute walk away from a hospital with every network's masts, so I shouldnt have any problem with coverage / speed).
 
While 7.2meg is a max figure, getting over 4mbit is exceptionally tough even right next to the huge test mast I sit next to at Orange HQ unfortunately. 7.2mbit requires perfect signal, no los/interference etc... like trying to get a real 54mbit on 802.11g :)
 
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