Service with Fast.co.uk has been fine for me. I joined early February after migrating away from O2 Access package. At the time I was deciding between Zen, ID Net, Newnet, and Fast.co.uk.
I’m not a big downloader, and no longer game on-line so I can’t state the service standard for those criteria. Although it has been mention on this forum that Fast.co.uk will allow for interleaving to be turned off.
Have phoned Fast.co.uk twice and there is no queue system. It’s dependant on how quickly the operator answers the phone. First time I phoned it was answered quickly, and second time probably around 10 rings. Both cases were after 17:00 on a week day. I prefer this method compared to being charged to listen to cheesy on-hold music.
With emails I have had quick replies, even when I sent one message around 23:00 during the weekend. But I imagine this is variable depending on who is covering those shifts. The replies have been concise, and I’ve never needed to send a second message on the same subject to get a better answer.
There has been one service drop out for me. I couldn’t access the internet, but was able to access Fast’s support page to view service status. Think it was resolved in under 2 hours, but service page didn’t list what the cause was. I wish the Service page would keep records of historical service outages, as this example disappeared off the list very soon after being remedied.
I don’t have a Fast.co.uk email account, as they didn’t have a web mail option at the time. You have to use a third party option or associate the account with something like Google Mail, etc.
The account page is too limited for me. You basically only access it while waiting for the service to go live, and then no need to view it ever again except for when payment card expires, maybe. It covers:
Edit contact details
Change password
My e-mail account (never used this)
My web space (never used this)
Order history
List payment details
The only other section I’ve seen is the Broadband Usage checker. But this doesn’t store previous monthly usage limits. If you forget to monitor this nearer each months end, you have to request the values from support.
I’m waiting for my one year with Fast.co.uk to pass, then might consider Newnet next. Just for the 12GB monthly limit and slightly cheaper price. But I’ve not regretted any time with Fast.co.uk apart from the price. If you leave in under a year I think you have to pay an administration fee when they issue a MAC. I knew of this before signing up, and was only considering moving for the slight money saving.
Last edited:
