The ASRock thread [support/feedback/etc]

Which of your boards come with native USB C? I'm guessing that's the Thunderbolt models?

You don't make it easy to filter down to see which ATX models support Thunderbolt

Of the Z270 ATX boards, only the Supercarrier has Thunderbolt 3 with two type-C connectors. The rest are USB 3.0 or 3.1. Full list below:

USB 3.1 type-C boards (ATX):
Z270 Gaming i7
Z270 Taichi
Z270 Gaming K6
Z270 Extreme4

All other ATX boards (B250/H270 included) are USB 3.0 (but still have type-C connectors)

USB 3.1 type-C boards (mATX):
Z270M Extreme4

All other mATX boards except B250M-HDV are USB 3.0 with type-C.

The Z270 Gaming-ITX/ac also comes with one Thunderbolt 3 port with a type-C connector.
 
Hello,
I have a couple of questions,

Will the AMD get the OC Formula treatment?
Will the Z270 get the OC Formula treatment?

I'm a fan. :D

14566323_10205599432663484_2481753048772820674_o.jpg
 
@AsrockMB

I would recommend you update the manual and also the website for the E3C224 series to indicate you have removed the Sleep/Hibernate states from the latest bios. I'm fairly astute when it comes to hardware and fell victim to reading an out of date manual (even though it is the latest copy on your website) before purchasing.

My only options are to either live with it or downgrade and lose an upgrade path! Both are not really satisfactory answers but there is very little I can do now.

Before someone else makes the same mistake as me, make it clear that sleep and hibernate are not supported on the latest bios. Had I known this in advance, I would have considered things differently.

Thanks,

Chris
We understand your frustration, but at the same time the manual and website states that specifications and features are subject to updates and/or change at any time. The board works with the features promised in the original configuration with CPUs that were available at the time of launch, i.e. Haswell. If Intel makes a change in a future product that the board wasn't originally designed for, the options are to either leave the broken feature in and pretend it works, or remove it altogether - we've opted for the latter, as we simply can't guarantee functionality with Haswell Refresh or later.

We've forwarded your feedback however, and once more apologize for the inconvenience caused.


I'm interested in one of your boards for an HTPC, but I have a question.

HDMI 1.4 supports 24hz, 25hz and 30hz at 3840x2160. As well as 24hz at the full 4096x2160 resolution. Motherboards with 1.4 state they're capable of the latter, but that's it. Can a motherboard that lists 24hz at full 4k do 25hz or 30hz at the lower resolution of 3840x2160?

In a word - yes. 4096x2160 (full 4K as you mention) is a movie theater thing, and HDMI 1.4 supports 3840x2160 (consumer "4K") at 24/25/30Hz.
 
Hello there fellow AsRock users!

I posted this elsewhere on this forum, but I'll post again now there is a more dedicated thread....

I have an ASrock X99 Extreme6 partnered with an i7 5820 at stock and 32GB RAM.
Been performing pretty well since I built it last year.
I'm just wondering if I should try updating the BIOS.
I know it's often said not to risk it unless there's a specific issue which the update could resolve - and that is not the case with me (as far as I'm aware).
But I'm on 1.90 and I'm wondering if I update to the latest - 3.20 - I might notice some improvements in performance?
Anyone else using this board done the update?
Let me know if you reckon it's worth the risk!

The main area I'm wondering about is performance related to audio production. I use my pc as a DAW, and my music template has many many VST instruments. Performance is okish but I do get pops and clicks occasionally, even with higher sample rates, and in Cubase the VST performance meter is pretty jumpy and erratic and leaps into the red sporadically.
Latency mon also shows the odd spike.
This ofcourse could be down to many things, but a common suggestion is to update BIOS.
So might this update help me?

Thanks

BIOS updates very rarely go wrong nowadays, and there's been lots of updates from a v1.xx BIOS to 3.xx for sure. Even though the problem might not be related to the BIOS, you're extremely unlikely to make anything worse. :)
 
Thanks Asrock, but could you at least tell me roughly what 'Update USB module' means? This is the major fix listed for 3.20 on the Asrock website.
Forgive me if I'm being stupid!

They're firmware updates for the USB controller(s). These generally include bug fixes for certain (very rare) issues as well as stability/performance related optimizations.
 
Great! - thanks for your help!#

On a completely different subject...
I have a number of USB devices connected to my PC - for example my audio interface.
Now, when plugged in, the power light on the audio interface is on whether the PC is on or not. The PC's in my bedroom and that LED seems very bright when trying to sleep, so I always have to unplug it before bed.
Is there a setting somewhere in the UEFI where I can make it so that when the PC is switched off, everything connected via USB is 'off' too?

Thanks
Normally there's a few ports that are always on (for charging purposes), and a bunch that aren't. A simple solution would be to switch USB ports, another one would be changing the USB port behavior in BIOS under power options.

@AsrockMB

Warranty....

Nice to see that the boards come with a three year warranty but how is that handled....?

I have tended to buy my motherboards from another major manufacturer just because they have a phenomenally good UK based returns service and, for me, they have repaired and return a faulty motherboard well within a week. Now that makes a difference for me when deciding what to buy.

So could you please tell me how Asrock will handle, in collaboration with OCUK, any returns etc of motherboards if they develop a fault within that three years warranty period...?
Typical timescales and where they will be shipped etc would also be useful to know.

Thanks
Warranty-wise, if something goes wrong, your first step is contacting the dealer. Normally our dealers are committed to supporting our products throughout the warranty period (3 years for select boards, 5 years for OC Formula), so you shouldn't need to worry about contacting anyone else.

In case the dealer refuses (or doesn't exist anymore) and the board is within the warranty period, the next step is to submit a ticket here: http://event.asrock.com/tsd.asp

Once we've had a look at the case, you'll get an RMA number, and the board needs to be shipped to The Netherlands, where it'll be 3-7 business days until you get it repaired or replaced.
 
No news is good news as far as a support thread goes, but now it's our turn to share a little something with you - namely the Z270 Extreme4 review over at KitGuru: http://www.kitguru.net/components/motherboard/ryan-martin/asrock-z270-extreme4-motherboard-review/

Perfect if you're looking for a board without gaming bling, as Ryan Martin so eloquently puts it: "The Z270 Extreme4 is a polished and well-balanced motherboard that should satisfy any consumer who has grown sceptical of the gaming motherboard. ASRock ticks nearly all the boxes expected for a mid-range motherboard and at a competitive price."
 
StarShock;30479649 said:
Doubt you'll be able to say anything, but at CES we saw a number of AM4 motherboards and got a lot of detail about the various AM4 chipsets including the X300 chipset for SFF motherboards. We didn't actually see any motherboards smaller that Micro ATX. My question is, are you able to say if there will be Mini-ITX AM4 boards available at launch?
Actually - I do have a list of AM4 boards that will be available by launch, and it doesn't include any ITX boards, I'm afraid. On the other hand, I've heard the same will be true for pretty much everyone else.

Tute;30479699 said:
I was going to ask this and also if there are plans to do some ITX loving on Skylake-X?

Skylake-X is too far ahead in time to even speculate. As usual, if it's possible, it will be done, but definitely no definite answers on that question at this stage. :)
 
SiDeards73;30489181 said:
When can we expect to hear more on the Asrock AM4 boards? its no secret that the CPU launch is imminent, but word on the motherboards is sparse, got anything you are allowed to share yet?
As we're sure you understand, we're limited in what our partners allow us to share about upcoming platforms. There will be boards, they won't be that many at first, but they should cover most bases, ranging from lower mid-range to high-end.

Silent_Scone;30489379 said:
Hi,

http://www.tomshardware.co.uk/forum...xtreme4-kaby-lake-atx-motherboard-review.html


Thomas is claiming that the board is being subject to overvoltage on DRAM. He doesn't really know what he is talking about, but in case you want to clear up any misinformation regarding the board.

We'll look into this - thanks for the heads-up.
 
Asrock Rep, please pass this feedback on, the battery on the Taichi board is offset in the black circle, this kinda ruins the aesthetics of the board, yeah i know, it will be in a case, often without a window, but still, many of us have windowed cases and like to show off our rigs, that battery placement is a bit of an eyesore!

A quick fix could be to have some form of black cap that sits over the top of it to mask the silver battery against the black background, issue solved! Long term it might be an idea to either move the print on the board to align up a bit better, or move the battery socket to a more aligned point ;)

Anyhow i thought i would let you know, quite a few people have commented this is a major turn off for them, i know right? bit childish etc, but it is what it is, people care about aesthetics :)
Noted - you're right indeed. Will forward this info to the people designing the stuff.

Shame about the ITX AM4 boards, looks like my X99E-ITX will have to serve me for a little bit longer...

Unless Zen sucks that is, in which case i'll probably go Coffee Lake...
It'll be similar to other new platform launches - there will be ITX boards later on, but not initially. :)
 
Would it be fair to say even if warranty is 2 years bios updates will come for zen+ and so on for the life of the socket/ chipset?

Thinking about getting a higher end board then I normally would if AMD release multiple revisions on AM4.
BIOS updates don't correlate to warranty periods - there's always new versions coming as long as there are bugs to fix, whatever the board. I would definitely not worry about BIOS support.
 
Nice, couple of questions

Other vendors seem to have better DDR4 Support even reaching upto 3600mhz i believe? Does Asrock plan on being able to offer upto or over 3000mhz Ram support? your official site just shows 2666mhz

Why so much red on motherboards? i personally hate red as a colour, would much prefer blue or white LED's as seen on Taichi :) Please ask your guys to make Blue motherboards and RGB in place so users can customise to their needs if possible!

Are there more X370 motherboards expected? and more B350 motherboards? If so when are we likely to hear about them?
Just got a test report on some DDR3-3200 kits that work just fine on the Taichi and the Professional Gaming, and 2933MHz kits for the remaining boards - I believe AMD restricts this information pre-launch, official support is for 2667MHz.

Is the professional gaming (the one with 5GB lan) the same mosfets and caps as the taichi? Out of the taichi and professional, which would be the best overclocking motherboard? Also, as posted above, will DDR4 speeds over 3000 be supported please?
Same caps and MOSFETs, yes.

@AsrockMB i have seen a rumor that the UK / EU pricing for the Asrock AM4 boards is currently just a place holder, do you know if this is true? if it is, is the Taichi going to be lower in price or higher? Above you state that the X370 boards will move to a much higher price point than previous boards, worried that suddenly the X370 Taichi and co will go up in price, when a lot of people already feel AM4 boards especially the X370 ones are overpriced given the SOC nature of the Zen chip.
The higher pricepoint is compared to 990FX boards, as the entire platform moves to a more premium point in the market thanks to the CPUs and chipset pricing.

Exactly what happens to the pricing will become clear by launch, we have no info on it at this point. Good thing it's very soon though, we're curious too on the marketing side.
 
@AsrockMB Any idea on ocuk taichi stock? Still waiting on mine.
hi do u have an eta for X370 Taichi AMD X370 on uk shelves?
As above, but the Gaming K4, first venture over to Asrock since Socket A iirc.
I'm after the professional gaming fatality, it's pre-order at 4 uk web sites, do you know when uk stock will arrive and a rough idea of quantity?
Also, how busy are asrock technicians working on improved bios's?

There should be a bunch of X370 boards coming in later this week, we're told.
 
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