The ASRock thread [support/feedback/etc]

AsrockMB · 11 Mar 2017 at 06:30

As for the VRM design - a good 4 or 6 phase design is more than enough for air/AIO water cooling.

Unfortunately, for deliveries, us poor saps as the social side of things don't really get up-to-date info, last thing we were told was that stock would hit UK shelves this week.

AsrockMB · 13 Mar 2017 at 08:37

ozzyo99 said:
So you don't have any information at all and can't query internally?

At this point I'm starting to think there's a guy from China with a canoe full of Asrock.

We've called the guy on the canoe to check when he expects to arrive. Last we heard of him, he was on the Red Sea, close to the Suez Canal.

csutcliff said:
Well they weren't totally lying, my x370 Professional Gaming and 1700 shipped yesterday and is arriving today, still not in stock on the website so it must have been a small batch!

Glad to hear you got yours! Plenty of demand, and limited quantities has been the name of the game, and not just for us at ASRock either. Awaiting more info on future shipments.

AsrockMB · 13 Mar 2017 at 11:10

daman2k said:
Would it have killed Asrock to air freight a few shipments?

Techen said:
Ohgezz there on a ship? I very much doubt they'll be in this week then too. Starting to eye up the asus @.@

The boards that have come and gone so far are air shipped. The canoe thing was a joke.

AsrockMB · 13 Mar 2017 at 13:40

ozzyo99 said:
Oh dear.

Will you likely get an update today on how far the guy got over the weekend? At this point I'm getting itchy feet.

First thing we did this morning was ask, will post an update once there's new info.

AsrockMB · 13 Mar 2017 at 17:18

End of March is the same info we were just given too - more preorders than boards. Sorry about this.

AsrockMB · 15 Mar 2017 at 06:03

Ynot said:
Hi AsrockMB, I'm interested in the Asrock X370 Taichi AMD Motherboard and would like to overclock the Ryzen 1700.
Could you please tell me what settings I have to change in the BIOS
From what Ive read 3.8 or 3.9ghz is pretty good.

Thanks in advance.

8 Pack put it rather well, below:

8 Pack said:
Taichi I can definitely recommend based on my testing.

AsrockMB · 15 Mar 2017 at 09:34

BTVA said:
Hello,
Is it possible to buy a spare I/O shield for the Asrock X99 ITX? Mine got lost somewhere.

Cheers

This might be a tad difficult. Could you PM us your address? We'll send you one if we find one extra someplace - no promises at this point though.

AsrockMB · 16 Mar 2017 at 10:02

flea-rider said:
@AsrockMB ok what mem are we saying is good better best with the taichi ?? I've got Kingston hyper coming 3333mhz .. if you don't think they will play well pm me or just say i'll cancel it and get some gskill .. thx

Up to 3200MHz is tested fine, here's the list of what's guaranteed to work: http://www.asrock.com/mb/AMD/X370 Taichi/#Memory

AsrockMB · 17 Mar 2017 at 10:52

Chewie said:
Hello AsrockMB,

I want to go for a 16GBx2 memory setup with my Ryzen config but I can see on the Taichi webpage that no kit of such capacity has been validated yet. Is that likely to change soon (validation in progress?) or are you leaving it to the user to "gamble" when it comes to buying the right 2x16GB kit?

We have very limited info on 16GB sticks at the moment, hence nothing on the QVL. Any 16GB DIMMS that work will obviously be added, but there's nothing as of yet, like you say. At the moment it's a gamble, but we're working on it.

vbred said:
@AsrockMB

Hi,

Are you planning to releise Extreme4 MB with X370 chipset? (like Z270 Extreme4, for example)
And if YES, when can we expect it?

Cheers,

Can't comment on future products, we're afraid. All we can say is that more models are coming in the future.

AsrockMB · 17 Mar 2017 at 10:55

Some comparisons between X370 boards for those interested:

AsrockMB · 20 Mar 2017 at 09:52

ozzyo99 said:
C6H is working well on latest BIOS. 3.9 and 3250 RAM (Corsair Vengeance LPX 3200).

If anybody is thinking of jumping ship i can recommend it.

Thanks, but I have a feeling we'll stick to our own products.

Apache14 said:
Any information on the availability of the X370 Killer SLI ?

I am debating building a ryzen rig and this is the board I will be waiting on.

End of the month is still our latest info.

AsrockMB · 24 Mar 2017 at 14:48

As mentioned, there's more to come next week, as promised last week. The X370 Gaming K4 is among these.

HeX said:
@AsrockMB Any idea if there'll be an 'Extreme 4' AM4 board? I need something between the Taichi and the Killer with a white/black colour scheme

More boards will be coming, but we can't comment on what exactly.

AsrockMB · 24 Mar 2017 at 14:50

Let us wish you all a good weekend with an infomercial - the static kind, not the kind with Americans who can't pour milk in their cereals:

AsrockMB · 27 Mar 2017 at 13:09

It warms our hearts to see you solving problems amongst yourselves while we're busy elsewhere. We award an Internet Point to nkuk - thanks for your help.

AsrockMB · 28 Mar 2017 at 14:58

flea-rider said:
so why did you take out legacy usb ?

Checking with the guys who has the info.

Furbs said:
Any updates on stock for the professional gaming x370? End of the month was quoted for taichi and the other x370 board?

Really getting to the point when i need to get my system sorted and if it is not this week then i need to switch.

End of the month is all we're told by the sales staff as well. No specifics, but all models should see some availability.

AsrockMB · 30 Mar 2017 at 17:24

swfc247 said:
just contacted them in regards to my pre-order for the K4....informed it is a week or so away !

Yeah, sorry - not all models in this shipment either.

rolypolyman said:
How are Biostar regarded these days for motherboards?

You don't see them on the OCUK forums, do you?

(Sorry about the lack of K4s in this shipment though - sad to see you go.)

AsrockMB · 31 Mar 2017 at 12:39

swfc247 said:
Someone must have known prior to arrival that the K4's weren't part of the shipment. I've had all the gear now for 3 weeks and still no date for a board. Cancelling my K4, ordering the MSI Carbon, (the Taichi is just too expensive for my needs) can't just keep waiting and waiting.

Somebody definitely did know, but not us handling the social bits for the UK. Sorry if you felt misled, we've acted on and conveyed the info the sales people have given us.

HoneyBadger said:
I've just ordered an ASRock Intel Z270 SuperCarrier 4-Way SLi Kaby Lake ATX Motherboard - Excited!

We're excited too. Do share pics once you receive it, will you?

Sencha said:
Why are the gears on the Taichi all random? I mean I could deal with totally random but its like they've tried to connect them together and its been done by a five year old. Really bugs my OCD great board though.

It may well be just to mess with people's OCDs. In fact, it's starting to bug us now that you mention it.

AsrockMB · 5 Apr 2017 at 14:18

m1ke said:
Any updates on the availability of the X370 K4? Weeks, months, years?

We're in the process of finding out as we speak. Asked specifically about the K4 this time, as a lot of people had preorders on it.

AsrockMB · 8 Apr 2017 at 07:10

HoneyBadger said:
You asked for it, here it is...the super carrier...there are many like it but this one is MINE!!!!

Looking all sexy on my test bench!!!

[filthy porn]

This just got serious!

Believe us, these are going on the Facebook page. That Streacom bench table is pretty sleek as well.

Vimes said:
Don't bother.

Bought a different board

Sorry for the slow reply, they are in stock with a distributor in the UK, but you'd need to contact a reseller to request one if it's not listed anywhere. Replying in case anyone else has the same question.

Scougar said:
@AsrockMB Can you please let us know what the mosfets/vrm's are on the AB350 Gaming K4 and the PRO 4 please? There is some debate that they are subpar in quality even though you have higher phases than most other manufacturers B350 boards. (And I am keen to get either the K4, or the PRO 4).

Thanks.

Will ask the guys with the drawings - please hold.

AsrockMB · 10 Apr 2017 at 17:21

pooley said:
@AsrockMB any more info on the 2yr warranty? it's a bit lacking compared to other manufactures..

I can't offer you a straight up honest, factually correct answer on this, but price is definitely one consideration. If AMD keeps doing well with their CPUs, the higher-end boards should also see 3/5 year warranties in the future. This is nothing we have info on for now though, just a theory at the moment.

Vimes said:
No worries, I actually bought.....

ASRock J3355B-ITX 2DDR3(SOD)/2S3/GL M-ITX Motherboard

could you find out for me though why it is advertised as

Intel® Dual-Core Processor J3355 (up to 2.5 GHz)

and yet when be pushed to 100% usage it will go to 2400mhz, which is 24x100.

Shouldn't it be 25x100 for 2.5Ghz....?

This is when it is stressed tested.

Thanks

Will check up on this. Sounds odd. Are we right to assume you're using the latest BIOS?

EDIT: On second thought - it doesn't sound too odd - the 2.5GHz figure is most likely for one core, while both cores run at 24x when loaded simultaneously. Can you verify with for example wPrime? (You can set thread count manually to see the difference between 1/2t.)

HeX said:
Finally got around to putting my Ryzen Taichi build together.

[pics]
Blooming Cooler Master and their upside down logo's! But it's all lit up and most importantly, posting! Went straight into my old windows install and working fine. Just need to fresh format it now. Thought I'd post this first

Also applied a mild OC to 3.6GHz on stock volts. Will push that further once I've got Windows all sorted out.

The Avexir Core White 32GB kit worked out the box at it's stock 2400MHz as well, not bad for 2 x DR 16GB Hyinx sticks. Should be able to get that to 2666MHz at least with a bit of playing.

Sweet baby Jesús. Keep an eye out for these pictures on Facebook, we're gonna steal 'em! (Also the video.)