The Crazy is strong with this one

kitkat9933

kitkat9933

kitkat9933

Soldato
Joined
26 Aug 2012
Posts
4,449
Location
North West
So I hired a cleaner of checkatrade post building + decorating work to carry out "post-build" cleaning. I made it clear I want quality work over a rushed job and would pay for it. I also made a special note that we just had the house re-decorated etc so anyone that wanted to take on the job should take extra care.

The cleaner came in and did a pretty good cleaning job but pretty much dented, scuffed and took chunks out of every wall and skirting board in the house (some even above head-level like how??) I mentioned this and they apologised for this and we agreed a path forward with a discount.

They kept spamming me for reviews on google, so I posted an honest review saying they were nice people, the clean was good but they damaged a lot of the house (with photo evidence). They then provided this response
{my name and personal details removed} you are a liar. Whilst we welcome all reviews both positive and negative, we don’t welcome reviews from customers that purposefully damage their own property in an attempt to damage the reputation of a small yet growing business. I was there myself as the owner, because of what you said prior to the clean and the importance of accuracy, and I carried out the job with my most senior staff member. We thought it was quite incredible when you sent the 2 pictures relating to what you claimed was damage we had caused, but we did give you the benefit of the doubt and refunded around 20% of the cleaning invoice. For you to now post pictures on our Google page weeks after the clean has taken place, with no attempt to contact us about this supposed extensive damage, shows your real intention here.Slightly more concerning I might add {my details removed}, is that you decided to post this review literally minutes after I installed VPN security software onto both my laptop and my mobile phone and the fact you went to great lengths to tell me about your career in IT security. You did not look like 007, but have you been spying on me, {my details removed}?You’ve now changed your WhatsApp profile picture to an image of your own child, who you told me had a very serious heart condition, wearing Mickey Mouse ears. That is sick, how could you do that?{my details removed}, enjoying paying for the damage you carried out. I’m going to the police about the phone tapping and privacy breaches that you have carried out on behalf of other cleaning companies. I far more proof than I care to state here. {their name and company name removed}

So not only did they breach GPDR posting my personal details online, they make fun of our sick child, post liable and defamatory comments and then accuse me of spying for rival cleaning companies? he's then made threatening messages and calls.. Like serious nut job..

Fyi, the picture he is referring to is my child with a feeding tube (he has serious and possible terminal heart issues) but with Micky mouse ears on, because apparently sick children can't have fun or dress-up...

So I've reported him to the police, contacting my solicitor and reporting him to checkatrade when they open on Monday.

Why are people such nut jobs ??
 
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You're victim of the move from a high trust to a low trust society happening in this country.

The counter-post was probably obviously moronic, but Grammarly / spell check / a thesaurus probably cleaned it up enough to make the immoral moron reflecting it back on you unfortunately sound sentient.
 
What the cleaner is doing is something called "gaslighting". He was the one who messed up and when the OP pointed it out in his review, the cleaner tried to turn it around, making the OP question his own integrity. You have already taken it up with the police. Keep screenshots in case he deletes your review or his reply that can be used to back you up. Keep all correspondences (emails, invoice etc) that have an audit / can be traced.
 
Why would you give so much detail out to a contractor?

Name
Address
and payment method is more than enough and avoids having these kinds of issues.
 
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The most surprising thing here is the fact that review got published. I've had a local company scam me out of £5,000 yet Google won't let me post a 1 star review to warn other people.
 
randal said:
Address is kind of important for a cleaner. Unless you black bag them and drive them to the clean. :D
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Yes, that is correct as written.

My cleaners are much more discrete

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What a psycho, good job reporting them, hope they get the book thrown at them.

Interested to hear the outcome of this, and what kind of actions your solicitor might be able to take in this scenario? (Also do people actually have solicitors on retainers? Because I don't but always curious when people talk about 'my solicitor'!)

TheOracle said:
The most surprising thing here is the fact that review got published. I've had a local company scam me out of £5,000 yet Google won't let me post a 1 star review to warn other people.
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This tbh. In the past couple of years I've noticed several negative reviews I've left on Google maps, the play store, and other places mysteriously disappear. Or in another case AirBnB agreed that a property owner could impose the terms that I not give them a negative review on then giving me a refund for a place that was clearly not as described (and I didn't stay in as a result).
 
GreatAuk said:
What a psycho, good job reporting them, hope they get the book thrown at them.

Interested to hear the outcome of this, and what kind of actions your solicitor might be able to take in this scenario? (Also do people actually have solicitors on retainers? Because I don't but always curious when people talk about 'my solicitor'!)


This tbh. In the past couple of years I've noticed several negative reviews I've left on Google maps, the play store, and other places mysteriously disappear. Or in another case AirBnB agreed that a property owner could impose the terms that I not give them a negative review on then giving me a refund for a place that was clearly not as described (and I didn't stay in as a result).
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Defamation and liable.

We get free legal advice via work and also via home insurance.
 
GreatAuk said:
This tbh. In the past couple of years I've noticed several negative reviews I've left on Google maps, the play store, and other places mysteriously disappear. Or in another case AirBnB agreed that a property owner could impose the terms that I not give them a negative review on then giving me a refund for a place that was clearly not as described (and I didn't stay in as a result).
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That's why the reviews disappear - people get given refunds, discounts, second meal, etc. in exchange for the reviews to be taken down.
 
Honestly if you have the time and financial means, without more loss to yourself, destroy this weirdo...

Some people just need to be taught a lesson.
 
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