The Crazy is strong with this one

unwashed potato! · 30 Sep 2023 at 20:55

kitkat9933 said:
Tbh I think the review was an automated system as not from their usual contact email or phone number.

Perhaps this explains their response (excluding the ridiculous nut job parts) , as I get why they are annoyed when they figured refunding would result in a positive experience for you. Clean good, price is good, especially £250 for 2 people for a full day and you even mentioned carpet cleaning, you've robbed them at that price, they owned up to damage and credited an amount I guess they thought you felt was fair? And then you leave a review, with pics, which could ruin a company, because of a system that auto bugged you for feedback. Your review they felt so bad from it that they offered to refund you even more? Poor cleaners.

(not excusing the ridiculous parts of the cleaners response, no words for that nonsense)

Another note to add, kind of adds weight to that saying "pay peanuts and you'll get monkeys"

kitkat9933 · 30 Sep 2023 at 21:51

unwashed potato! said:
Perhaps this explains their response (excluding the ridiculous nut job parts) , as I get why they are annoyed when they figured refunding would result in a positive experience for you. Clean good, price is good, especially £250 for 2 people for a full day and you even mentioned carpet cleaning, you've robbed them at that price, they owned up to damage and credited an amount I guess they thought you felt was fair? And then you leave a review, with pics, which could ruin a company, because of a system that auto bugged you for feedback. Your review they felt so bad from it that they offered to refund you even more? Poor cleaners.

(not excusing the ridiculous parts of the cleaners response, no words for that nonsense)

Another note to add, kind of adds weight to that saying "pay peanuts and you'll get monkeys"

Sorry it was £330 as I had paid a deposit upfront my

Diagro · 30 Sep 2023 at 22:05

I'd ignore the libel here and go after them for breach of GDPR instead.

NZXT30 · 30 Sep 2023 at 22:09

unwashed potato! said:
Perhaps this explains their response (excluding the ridiculous nut job parts) , as I get why they are annoyed when they figured refunding would result in a positive experience for you. Clean good, price is good, especially £250 for 2 people for a full day and you even mentioned carpet cleaning, you've robbed them at that price, they owned up to damage and credited an amount I guess they thought you felt was fair? And then you leave a review, with pics, which could ruin a company, because of a system that auto bugged you for feedback. Your review they felt so bad from it that they offered to refund you even more? Poor cleaners.

(not excusing the ridiculous parts of the cleaners response, no words for that nonsense)

Another note to add, kind of adds weight to that saying "pay peanuts and you'll get monkeys"

That kind of damage is not easy to remove, completely inexcusable what they did. Even if you patch it up it'll still be somewhat visible until the day the house gets redecorated.

OP what were you thinking though? I would never let any kind of tradesperson near a freshly decorated house.

unwashed potato! · 30 Sep 2023 at 22:19

Diagro said:
I'd ignore the libel here and go after them for breach of GDPR instead.

I'd report it to Google and have it removed within 3 seconds whole they review it

unwashed potato! · 30 Sep 2023 at 22:20

NZXT30 said:
OP what were you thinking though? I would never let any kind of tradesperson near a freshly decorated house

Not even the tradesman doing the work? What about the tradesman laying the new carpet after? Builders cleans are a thing for a reason.

kitkat9933 · 30 Sep 2023 at 22:31

unwashed potato! said:
I'd report it to Google and have it removed within 3 seconds whole they review it

Can’t seem
How to report a response to a review. Only a review itself .

kitkat9933 · 30 Sep 2023 at 22:32

NZXT30 said:
That kind of damage is not easy to remove, completely inexcusable what they did. Even if you patch it up it'll still be somewhat visible until the day the house gets redecorated.

OP what were you thinking though? I would never let any kind of tradesperson near a freshly decorated house.

We have a very ill 4 month old baby who need constant attention while at home and is often in hospital. Any second we get is sleeping really and finally wanted to get a deep clean done so we can start relaxing in the house etc

NZXT30 · 30 Sep 2023 at 22:34

unwashed potato! said:
Not even the tradesman doing the work? What about the tradesman laying the new carpet after? Builders cleans are a thing for a reason.

Yeah even the carpet guys are terrible. We had our decorator come back for a few patches after them but they are a necessity.

Nobody cares unfortunately as they want to get the job done and move on as quicky as possible.

Even a BT engineer once he was in for five minutes but he managed to scrape his toolbox along the hall wall.

sigma · 30 Sep 2023 at 22:49

unwashed potato! said:
Not even the tradesman doing the work? What about the tradesman laying the new carpet after? Builders cleans are a thing for a reason.

I don't think traders tidy up after themselves in the current market.

kitkat9933 · 30 Sep 2023 at 22:53

sigma said:
I don't think traders tidy up after themselves in the current market.

In the project we’ve had including decorators, only 2/~40 contractors tidied up after themselves.

Minusorange · 30 Sep 2023 at 23:12

kitkat9933 said:
A small sample. Imagine this but all over every room on a freshly decorated hose.

It’s the number of them. An odd thing wouldn’t be an issue as stuff happens. They even admitted fault in writing originally.

imgur.com

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Stevie wonders cleaning service

kitkat9933 · 1 Oct 2023 at 22:47

Interesting update (not). He updated his post this morning with slightly cleaner grammar.

Looking forward now as got primed over the weekend to teach this idiot a lesson.

Found his Facebook posts talking about the damage of 5G and support for farage lol

dirtychinchilla · 2 Oct 2023 at 08:42

kitkat9933 said:
Interesting update (not). He updated his post this morning with slightly cleaner grammar.

Looking forward now as got primed over the weekend to teach this idiot a lesson.

Found his Facebook posts talking about the damage of 5G and support for farage lol

Straight to jail IMO

Jono8 · 2 Oct 2023 at 11:34

unwashed potato! said:
"pay peanuts and you'll get monkeys"

Its cleaning. I wouldn't be paying much more than that for single days work for two people to do some cleaning. He's updated to say he paid them £330, so OP was paying them over £20 an hour each initially. That is more than a reasonable rate for a cleaner. Even at £250, that is still over £15 an hour each, which i wouldn't really deem as "peanuts" for a cleaner.

This is assuming they were even there for 8 hours in total of work.

Deleted member 77746 · 2 Oct 2023 at 11:58

All this over a review?

Oh my.

unwashed potato! · 2 Oct 2023 at 12:04

Jono8 said:
Its cleaning. I wouldn't be paying much more than that for single days work for two people to do some cleaning. He's updated to say he paid them £330, so OP was paying them over £20 an hour each initially. That is more than a reasonable rate for a cleaner. Even at £250, that is still over £15 an hour each, which i wouldn't really deem as "peanuts" for a cleaner.

This is assuming they were even there for 8 hours in total of work.

But that is peanuts for what they have done. Out of interest, what do you think a cleaner should be on per hour?

Uther · 2 Oct 2023 at 12:08

unwashed potato! said:
But that is peanuts for what they have done. Out of interest, what do you think a cleaner should be on per hour?

You seem quite invested in this, on the cleaners side. Are you a cleaner by any chance...

BUDFORCE · 2 Oct 2023 at 12:11

unwashed potato! said:
But that is peanuts for what they have done. Out of interest, what do you think a cleaner should be on per hour?

£20 an hour is good money for a cleaner.

If thats the going rate I might pack up my job and go do that.

£20 an hour based on a 37.5 hour week is £38,480 a year, thats about what I earn.

Nasher · 2 Oct 2023 at 12:13

Don't GDPR breaches now come with unlimited fines?

If they are that lax with it, they might be storing sensitive data in plain text as well. They will get shut down.