The Crazy is strong with this one
- Thread starter kitkat9933
- Start date
A small sample. Imagine this but all over every room on a freshly decorated hose.
It’s the number of them. An odd thing wouldn’t be an issue as stuff happens. They even admitted fault in writing originally.
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Soldato
A small sample. Imagine this but all over every room on a freshly decorated hose.
It’s the number of them. An odd thing wouldn’t be an issue as stuff happens. They even admitted fault in writing originally.
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What was they using to clean the place...A road sweeper and Wolverine's UK cousin
I think it’s them rushing with the carpet cleaner and hoover and lifting things about
Soldato
Flipping heck thats just total incompetence to mark walls like that. My mum runs a cleaning company and has never damaged property like that. Many walls etc makes you think this cleaner was at it on purpose. That unhinged rant of a response to a review is also ridiculous and would make me run a mile more than your review so I suppose thats a positive from the negative. I agree with someone further up get your free legal to destroy this numpty.
Soldato
Like £250 for 2 people for a day.
I have before and after as it just had been decorated and had recorded the steps.
Soldato
Which words specifically?
Calling me a liar? A spy who phone taps and hacks his laptop are my favourite call outs.
Soldato
Call you A liar isn't libel nor Defamation, nor can it be proven either way surely? They didn't say that they know you did, did they? I thought they said they suspect it.
What's libel about that?
Soldato
But without proof, you've just defamed this company. If it went to court, you think that you just saying "I think" will be enough to avoid libel on your part?
Well the fact they admitted to doing it in both writing and in person and compensated me part of the amount?
Soldato
Yes, and for that I asked specifically what words which you didn't initially. Glad you've now shared them.l as I didn't spot that bit.
Sad but true and I don't know why this is happening. No one is professional anymore and don't own their mistakes.
To the OP, you should have sent the review to the cleaning company first, asking do they really want you to publish it? If not, stop ******* bothering me then!
Checkatrade and the ilk are flawed systems. Checkatrade needs the money they get from the companies that list with them and are reluctant to bite the hand that feeds them, so the crap trades go unchecked.
Soldato
From what I read they said as a gesture of good will. I am curious what they said by email.
Did they say "yes it was us, sorry"
Now I've seen the photos I'm really curious as to what the heck could have done that damage. Did you see the items they used? You said carpet cleaning, was it with a machine outside your house, with a metal wand going in with hoses trailing?
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They said in person it was us sorry while cleaning (not specifying how) and they would think of a plan when home.
Then in WhatsApp said as per the damaged caused by us earlier, I have revised the invoice.
they also after I posted my review offered in WhatsApp “we will refund you in full for the damage caused” but I had not had chance to respond before they posted their resource for a few days as we ended up in hospital with for our son.
Soldato
Sounds like you've got them bang to rights there.
Very foolish of this company. The mind wonders how anyone can cause that damage, but they did it once, then to do it again many times.
And then to pester you for a review. Perhaps they were hoping you would say "they damaged the property, but owned up and refunded some of the invoice. Thanks"
I can see from their view being miffed at the negative review and losing their cool (though not to go that crazy as it's beyond anything sensible), as they may as well have hid away from the situation and claimed it can't have been them, and then had more money in their pocket. They did the right thing by refunding something.
Would you be able to share your reciew? Though Perhaps not a great idea as they could find this page from it.
Tbh I think the review was an automated system as not from their usual contact email or phone number.