Yup join the club, had sent two second hand laptops out and clearly specifically stated on the description in 12pt red font they were without hard disks or caddies. Guess what the response from the buyer was with a complaint? They didn't read the description and they certainly didn't contact me first with a message other than "where is the delivery", "should arrive today", "ah ok". Instantly ebay sided with him (!) that I refund him without them reading the description. I had to respond back to **e-place** to ask them to read the description which clearly stated they were without hard drives or caddies.
Completely joke as a seller so not used it since.
[edit] oops mentioned the company my bad
Completely joke as a seller so not used it since.
[edit] oops mentioned the company my bad

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