The increasing incompetence of companies

I live in the bottom end of some maisonettes. Lights are owned by property management company. The bollard light by my car space was clobbered by, probably by a courier van as different colour paint to mine and previous neighbour. I wasn’t parked there at the time. Then in the past 3 weeks the other two lights by my home have gone. So it’s completely dark. Reported the lights.

Lights require power switching off before light bulbs are changed - main switch is located in the bin store, which myself and the other flats/maisonettes used before council moved from bags collection to bins. PMC have changed the bin store lock code. As to prevent tenants dumping stuff inside (well it’s not stopping one tenant fly tipping outside the store….) and I tried the two previous codes with the contractor just in case PMC decided to revert back to one of them. Nope.

Contractor has requested to PMC that they need the code. They are being awkward about this. Why? Just either give the contractor the code or PMC officer does it themselves and come back later in the day to switch power back on.

It’s horrible having no lights on. Having to resort to flashlight on phone to navigate.

Now it’s Easter weekend and unable to contact PMC till Tuesday.

Is there anyway of raising this further?
 
I live in the bottom end of some maisonettes. Lights are owned by property management company. The bollard light by my car space was clobbered by, probably by a courier van as different colour paint to mine and previous neighbour. I wasn’t parked there at the time. Then in the past 3 weeks the other two lights by my home have gone. So it’s completely dark. Reported the lights.

Lights require power switching off before light bulbs are changed - main switch is located in the bin store, which myself and the other flats/maisonettes used before council moved from bags collection to bins. PMC have changed the bin store lock code. As to prevent tenants dumping stuff inside (well it’s not stopping one tenant fly tipping outside the store….) and I tried the two previous codes with the contractor just in case PMC decided to revert back to one of them. Nope.

Contractor has requested to PMC that they need the code. They are being awkward about this. Why? Just either give the contractor the code or PMC officer does it themselves and come back later in the day to switch power back on.

It’s horrible having no lights on. Having to resort to flashlight on phone to navigate.

Now it’s Easter weekend and unable to contact PMC till Tuesday.

Is there anyway of raising this further?
How many incompetent ******* does it take to change a lightbulb?

Not really related but feel your pain. At work they have some fancy pants lighting system where all of the lights are powered by PoE. Since moving in to the new office 3 years ago there has been constant problems and it takes ages to fix it. Why do we need bloody PoE lights!?!?
 
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An increasing amount of people these days seem to have no problems lying, cheating, and stealing.

Whilst a bigger population equals more of those people, i think naturally as towns are compressed and squeezed with new housing and consequently surrounded by more people, the 'city attitude' becomes the norm. But also the general attitude to others tends to be negative as a local friendly face will be less common now. You could recognise a person previously and say hello, yet never know their name. Now noticing the same people is less of chance as people are overwhelmed with strangers on their doorstep. Noticing the negative people more than good people i expect is a defence mechanism for us

The biggest reason however is lightly the mere negative environment of social media and the news 24/7 and not my waffle above :P
 
Whilst a bigger population equals more of those people, i think naturally as towns are compressed and squeezed with new housing and consequently surrounded by more people, the 'city attitude' becomes the norm. But also the general attitude to others tends to be negative as a local friendly face will be less common now. You could recognise a person previously and say hello, yet never know their name. Now noticing the same people is less of chance as people are overwhelmed with strangers on their doorstep. Noticing the negative people more than good people i expect is a defence mechanism for us

The biggest reason however is lightly the mere negative environment of social media and the news 24/7 and not my waffle above :p
I agree with your post.

I think it comes down to that we have less in common with the stranger than we once did.

Sometimes even an assumption of knowing someone is a good thing.
 
I live in the bottom end of some maisonettes. Lights are owned by property management company. The bollard light by my car space was clobbered by, probably by a courier van as different colour paint to mine and previous neighbour. [...]

Contractor has requested to PMC that they need the code. They are being awkward about this. Why? Just either give the contractor the code or PMC officer does it themselves and come back later in the day to switch power back on.

[...]
Is there anyway of raising this further?

Probably not much you can do short term re: trivial maintenance issue being slow to fix.

One point though; I doubt the lights are "owned" by the property management company, they're owned by the freeholder which is usually separate and appoints the management company.

The way to stop this sort of thing in future is for residents to invoke the right to self-manage - that means you have an AGM, resident directors etc. and more importantly the property management company becomes an agent for you! They work for you and they can be sacked and a different property management company contracted instead if desired.

In that situation, it's not even up to them whether you (or perhaps a resident director) is given the code - a resident director can just require them to give you the code.
 
I agree with your post.

I think it comes down to that we have less in common with the stranger than we once did.

Sometimes even an assumption of knowing wsomeone is a good thing.
Some people’s contribution to the local area is paying council tax! I don’t know the name of one of my neighbours and if he comes into my work - I wouldn’t recognise him.
 
Probably not much you can do short term re: trivial maintenance issue being slow to fix.

One point though; I doubt the lights are "owned" by the property management company, they're owned by the freeholder which is usually separate and appoints the management company.

The way to stop this sort of thing in future is for residents to invoke the right to self-manage - that means you have an AGM, resident directors etc. and more importantly the property management company becomes an agent for you! They work for you and they can be sacked and a different property management company contracted instead if desired.

In that situation, it's not even up to them whether you (or perhaps a resident director) is given the code - a resident director can just require them to give you the code.
Doubt that will happen as half the properties are social housing. One tenant thinks it’s ok to screw up her baby’s nappies into balls using the remaining stickiness and toss on the car park. Yet she thinks I’m disgusting for reporting her. Erm SHE IS THE disgusting one!
 
I've still not had this PCN... it was apparently generated at the end of December, posted out 9th January, my lease company haven't had anything through, DART can't tell me any details because it's not in my name, so now need to wait until it is re-issued after 28 days, and hope it turns up this time. Utter jokers :rolleyes:

Still no progress on this.

Lease company still know nothing about it, but last time I spoke to Dart I managed to find out they've (apparently) sent out 3 reminders, it's now at over £100 per crossing, and getting sent to debt recovery.

Not sure who's at fault here, someone has obviously ****ed up somewhere, as I can understand one PCN getting lost in the post, but 3 seems unlikely!

Dart have seemed utterly incompetent every time I've spoken to them, whilst the lease company seem pretty on the ball. I've asked them to confirm the car is definitely registered to their correct address, but got a feeling I'm going to have a fight on my hands when it finally does come through to me :(

Will give them the monthly call next week to see if there are any further updates.

Logging all my calls etc. to them (almost 30 now), so they're going to be getting a massive bill if they decide to be **** about it (I'm thinking £20 a call seems reasonable :p).

Got plenty of evidence I've tried to pay them and they've been deliberately obstructive, so fairly confident in the outcome if it comes to the point I need to go down the legal route if they start chasing me for stupid money (I've already told them I'm more than happy to pay the crossing amount plus a reasonable admin fee)
 
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I would advise forget about calling. Just email them, this way you have documented evidence. And if they don't reply it makes your case stronger.

We have a communal water and it wasn't working. I have been firing emails to them with no response. I just resent the emails now. Going to take them to small claims soon, but I need to show they haven't responded. I only had one response and nothing more

There's no email address unfortunately, just an online form, which based on my experience I can only assume gets sent to an unmonitored mailbox and automatically closed after a couple of weeks
 
There's no email address unfortunately, just an online form, which based on my experience I can only assume gets sent to an unmonitored mailbox and automatically closed after a couple of weeks
Snail mail, sent recorded delivery, to complaints / recoveries dept. As above, a documented trail will ensure you aint rinsed down the road under the guise of "being incommunicado".
 
I wonder how many councils across the UK would be added to this thread, were they a company!
I live alone and I claim a single person discount. Late last year I got a letter from the council saying they reguarly reviewed the cases of people claiming discounts on the council tax and their data company (Experian) had supplied them with possible evidence that suggested I was falsely claiming the discount. This was rubbish and so I contacted the council to ask them for the evidence as it was blatantly incorrect. I thought perhaps the Experian systems had found something from a previous occupant and not matched the time stamps properly. The council took ages to reply and eventually suggested I contact Experian.

Experian kept asking me for either "eight-digit reference number or your twelve-digit customer number". A bit difficult when I haven't applied to Experian for anything and Experian have done some (faulty) data matching on me. Experian even had the cheek to say, "Due to General Data Protection Regulations (GDPR), any details relating to the data we returned could only be provided directly to Local Governments and public sector partners, and I am unable to provide you with any information relating to any another individuals.". So Experian screwed up matching some data, apparently because they "had identified 2 individuals are your address." but refused to give me an indication as to what this data was so I could correct it. Both the council and Experian took weeks between emails to reply to me and just sent me generic twaddle. I kept going because being accused of financial fraud isn't something I particularly want on my CV!

I think the council decided in the end to drop the claim about 2 people living with me, which would have made my SPD claim invalid, because of how persistent I was in finding out what data they and Experian held on me; they realised they'd got it wrong but rather than admit it and apologise they just dropped it. I still don't know what data Experian matched but it was wrong and the council were absolutely pathetic in helping me sort it out. Had the council sent me a letter asking me to confirm I was still happy to claim the SPD and that making a false claim could be fraudulent I'd have happily signed the form. But because Experian "matched some data", got it completely wrong, the council sent me a letter effectively accusing me of committing fraud I spent weeks waiting for information on this so I could correct the record. Absolute shower and my mood got worse every time the council or Experian sent me a generic reply.
 
Exactly, there is no community.

Individualism is destroying society. We've gradually gone downhill since the 90s.

Not all of us want to make "friends" with random people who happen to live near by.

It's not individualism, it's the fact that friends live in various parts of a city (in my case) or country.
 
Not all of us want to make "friends" with random people who happen to live near by.

It's not individualism, it's the fact that friends live in various parts of a city (in my case) or country.
I'm not talking about being friends. I'm talking about the stranger.

When more people shared a common cultural history it becomes easier to have an understanding from the other person's view.

For example if me and you went to the same social club. But had never spoken before, we'd have some connection. We'd both assume that the other person is going to do their best because we have a shared history.

But if our paths had never crossed before we'd naturally be more guarded towards each other.

Some people still champion individualism. This is the consequence of that. A lack of tolerance for each other.
 
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