I do this all the time, and also go out of my way to say hello to the people serving me. They're people too, and should be treated as such.
The increasing incompetence of companies
- Thread starter Haggisman
- Start date
I do this all the time, and also go out of my way to say hello to the people serving me. They're people too, and should be treated as such.
Soldato
It's because most of these large companies are staffed on cheap unskilled labour we let in from the EU.
Soldato
When I worked at a call centre, I was told people spend 6 times more/talk to 6 times as many people if they had bad customer service.
Think everyone needs to work in retail, customer service or hospitality for a minimum of 12 months!
Soldato
I'm a sucker I have worked in all 3 and bizarrely loved it, although that is easy to say now I don't in any of those industries
Soldato
Now I have heard some ******** on this forum, I think this one is in my top 5
I can say, without fear or a shadow of a lie that I'd say, at least in Sky in Scotland, 90%+of the workforce were Scottish. The other 10% was a mix but sure there were some from the EU at the time, mostly Polish. The guy I knew his Grandfather stayed after WW2 finished.
I've spent 2 weeks on the phone and live chat every day with 3 to try and get a proof of usage document so I can process an insurance claim.
Total utter useless pillocks the lot of them. First 3 operators sent me proof of purchase instead... Then after 8 days someone says the service is down for maintenance. 6 more days and still no one managed to tell me anything.
Has been one of the most painful CS experiences of my life. I have about 6 contracts with them I think. Going to cancel everything that's out contract and won't renew the rest.
In the end I had to send screenshot of all my chat logs showing their incompetence to the insurance and they finally agreed to proceed without
Total utter useless pillocks the lot of them. First 3 operators sent me proof of purchase instead... Then after 8 days someone says the service is down for maintenance. 6 more days and still no one managed to tell me anything.
Has been one of the most painful CS experiences of my life. I have about 6 contracts with them I think. Going to cancel everything that's out contract and won't renew the rest.
In the end I had to send screenshot of all my chat logs showing their incompetence to the insurance and they finally agreed to proceed without
Associate
- Joined
- 29 Oct 2019
- Posts
- 1,003
Amazon recently refunded me for the return of a £126 item that I didn't return or even request a return for, complete incompetence! I did previously cancel a delivery for the same item because the price had dropped, but I had already been refunded for that.
Every time (the number of which I can count on 1 hand...).
More importantly, I also reward them in a more tangible way by continuing to give them my business.
My rant isn't so much about individuals at these companies, more that the processes they have to follow don't seem to be set up to handle anything other than "business as usual", anything outside that and it all falls apart. I guess the issue here is that everything is so siloed these days that the CS staff have absolutely no disgression or leeway to deal with an unexpected situation
Caporegime
The reason they can do this is purely because in most cases you don't have any comeback. Your choices are usually to suck it up, use a competitor who is equally bad or worse or pay way more for a marginally better service. Companies are not punished for cheating, lying and basically prioritising profit over everything else so why on earth would they do anything different.
shame them on twitter gets goods results , company's like ASUS are nob heads, got to tell them how it is, i noticed clockers staff for the graphics cards car crash launch were just droids so cancelled my order and went somewhere else 
Soldato
What I don’t get are companies that seem to respond better/quicker if customer complains on social media. This is unfair for those who don’t want to sign up to certain SM platforms or not tech savvy.
Soldato
Very true. Call centre training can be as little as 2 days! How on Earth are people are supposed to grasp everything in two days? One call centre job I had to turn down as though the training was 10 weeks then 3 weeks in ‘academy’ (you take calls with someone experienced overhears call and steps in if required) as came down with flu the weekend before. Then no more training groups until 5 months later and had other things
If the EU is to blame I'd say it's more because UK companies have had a huge surplus of workers to fill positions with, they could afford to treat employees (even Eastern Europeans) poorly and pay peanuts knowing that they can be easily replaced and as a result employees are unhappy and you have high turnovers of staff. If we reach a point post-Brexit where employers are struggling to fill positions due to worker shortages they'll treat employees better and pay more, as result you'll have happier workers and a lower turnover and therefore more experienced staff.
As you get older, you realise that most people are useless, and most companies are run badly, and run by morons. Most likely due to nepotism and the fact that people who talk the talk, rather than walk the walk get jobs high up in companies.
Almost everything i do these days is a complete hassle due to it being done incorrectly.
Almost everything i do these days is a complete hassle due to it being done incorrectly.
Caporegime
- Joined
- 21 Jun 2006
- Posts
- 38,367
Find this to be too true. Anyone who is really good at their job and not one of their friends they try and keep in that role for as long as possible so they get the benefit of taking all the glory for their work. Promising them promotion in future and all they get is a lousy bonus every year which doesn't even make up 10% of what a promotion would. Then as soon as they find a job elsewhere they magic the promotion they have been promising for 2 years out of thin air.
Jesus, the entire voucher thing was a mess tbh, it's no wonder folks did charge back via credit card companies instead of jumping through all those hoops.
Soldato
Some good rants that are all to familiar..
Out of interest, I just checked the Oculus website, and oddly, 'find a retailer' for a Rift S has OCUK listed, but 'find a retailer' for a Quest 2 does not show OCUK.. Weird..
EU workers are far more service oriented than UK workers will ever be.