The increasing incompetence of companies

Stu999 said:
DPD drivers drive like complete tools in my area.

Important update: I still hate Scottish Power.
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I had an incident with a Richard-Head Parcel Deliverer a few days ago. I was driving the correct way down a one-way street when Richard Head decided he was going to pull out of a side road and turn left (signed right turn only). He pulled right up to the front of my vehicle and jumped out mouthing that "I'd better back up or else".

Told him to bring the 'else' as there's no way I'm reversing a 40ft long bus because he doesn't want to drive around the block. Both myself and my company have submitted reports to both police and DPD. More likely to get a response from a corpse than either of them though.
 
mattyprice4004 said:
DPD are an absolute shower these days - my favourite day at work this year was when I got to tell our area manager that we were moving to FedEx because of his own incompetence and that of the company in general.

From top to bottom, an absolutely useless outfit - their overall delivery success rate was the same as the others, but getting sense from them or asking them to sort out a **** up was entirely futile.
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As someone who works at FedEx I can tell you with some confidence you'll probably end up switching again
 
EE have been getting on my nerves because I've wanted a better deal but no luck.
On Saturday I rang up to cancel them in December and before I'd said anything the assistant said "Mr Poole, before you go any further you are now entitled to an update" :)
So I said my £10 for 2gb of 4G is useless so I'm going to Three or Vodafone and he immediately responded "How about £10 for 20gb of 5G?" - yeah OK.

I've had over six hours of phone calls with Virgin in 3 departments finally getting to the ultimate department who still wouldn't offer me a better deal. I can't wait for Lila Connect to connect me sometime (hopefully) in the next four months.
You just know at that point Virgin will offer what I asked for.

Reolink (CCTV) on the other hand sent me a replacement CCTV, told me to test if for a week until I'm happy and then I send the faulty one back in a box already paid for.
 
It's the way things are going for sure. It's why I generally try to limit my interactions with CS to the retentions calls I make annually or every 18 months, to negotiate new deals. Otherwise pretty much any time I have to spent on a phone to someone almost always results in little to no help after having first waited on hold for half hour and navigating menu upon menus of passing security.... to then be asked security questions again.... to then be passed to the right department...
 
Too true.

But to be fair i've had prompt responses from them every time via email with my questions answered straight off the bat. I've changed my DD a few times on the site with no issues at all too.
 
Well, in the latest ridiculousness i have encountered, I had to get a replacement panel for a Keter shed i ordered as it had a hole in it (this isnt the issue, I can appreciate things like this happen).

So i filled out their complete form online, which literally asks you for the model number, part number, colour and receipt (which has the model number and colour on it).

I bought a beige Panelled shed which is mentioned on the form i submitted AND on the receipt i uploaded.

What colour panel did they send me? Grey.....

:confused:
:rolleyes:
:mad:
 
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Felt the need to post in here about my experience with e.on.

Been with e.on for a while, at the start of 2022, we got moved over to e.on Next, no choice in the matter just told we’re moving. Ok. Gas smart meter stops working afterwards (IHD not displaying usage and auto meter readings stopped, electric still works fine). Send off an email saying it’s stopped working, they say they’re aware of the issue and it’ll be fixed.

It never gets fixed so I’ve been doing manual gas readings, not really bothered so carry on that way. Then come late September the meter stops giving readings so I can’t do manual readings anymore. I let them know, soonest appointment they can come to sort it is first week of November on a Monday, fine. The Friday before at 4pm I get a text saying it’s been “incorrectly booked and I need to rearrange an appointment”.

Ridiculous. If it was incorrectly booked it would have been 5 minutes after it was booked, a day after it was booked etc. but to wait until the last minute to cancel is a joke. Considering the price of gas at the moment being able to see my usage is very handy!!! Clowns.
 
Anyone else had dealings with Sony at all,Wow their customer support is shocking bad,They do NOT read the support ticket,They reply with what i assume is generic pre-typed solutions off a screen and hit submit and even their replies make no sense to the subject lol...absolutely useless,Will NOT buy any of their products ever again.
 
Been having fun with Natwest recently. Tried to open an account for my 11 year old son - need to visit a branch with his birth certificate, problem is, there is no counter service on Saturdays and unsurprisingly he's supposed to be at school during the week...

Fine - we put it on hold till the summer holidays, went into the branch on a day I had booked off, provided the necessary documentation, all good (or so we thought).

2 weeks later and we haven't heard anything back, no card, confirmation etc. Give them a ring: "oh, we've lost the copy of the documents, you'll have to come in and provide them again, or you can post them to us".

You've literally just told me you've lost the copies of documents which were provided to you in branch, and you want us to POST you the originals? **** off - like I have any confidence in your ability to not lose those as well? Either that or take an afternoon off work and pay for a train into town purely to provide a document I've already provided?

Raised a formal complaint (not expecting anything to come of it - just being a Karen for the sake of being a **** really), and heard nothing back after almost 3 weeks.

So... spec me a decent bank who also do kids accounts I guess?
 
robgmun said:
EDF - On the phone with them on hold knocking on 2 hrs now. Is Octopus any better?
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Utterly useless company. They billed me for the period between us vacating/closing our account, and the new house owner moving into our old house. We have the email from them saying we're no longer responsible for the property. That was a year ago.
They've since sent a Debt Collector after me, who in their defence have been excellent and understand the problem after I explained everything to them.

I sent a letter of complaint in an attempt to resolve this via recorded delivery 2 months ago to EDF, no reply.

Hoping this goes to court now so I can get some satisfaction. :D
 
randal said:
Utterly useless company. They billed me for the period between us vacating/closing our account, and the new house owner moving into our old house. We have the email from them saying we're no longer responsible for the property. That was a year ago.
They've since sent a Debt Collector after me, who in their defence have been excellent and understand the problem after I explained everything to them.

I sent a letter of complaint in an attempt to resolve this via recorded delivery 2 months ago to EDF, no reply.

Hoping this goes to court now so I can get some satisfaction. :D
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Well, i moved from EDF to Octopus at the beginning of the year and it's like night and day. Octopus are brilliant!
 
Haggisman said:
Been having fun with Natwest recently. Tried to open an account for my 11 year old son - need to visit a branch with his birth certificate, problem is, there is no counter service on Saturdays and unsurprisingly he's supposed to be at school during the week...

Fine - we put it on hold till the summer holidays, went into the branch on a day I had booked off, provided the necessary documentation, all good (or so we thought).

2 weeks later and we haven't heard anything back, no card, confirmation etc. Give them a ring: "oh, we've lost the copy of the documents, you'll have to come in and provide them again, or you can post them to us".

You've literally just told me you've lost the copies of documents which were provided to you in branch, and you want us to POST you the originals? **** off - like I have any confidence in your ability to not lose those as well? Either that or take an afternoon off work and pay for a train into town purely to provide a document I've already provided?

Raised a formal complaint (not expecting anything to come of it - just being a Karen for the sake of being a **** really), and heard nothing back after almost 3 weeks.

So... spec me a decent bank who also do kids accounts I guess?
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Open a Starling Bank kids account?
 
I tried to order some picture frames from an online store called Framorey. Literally the most incompetent company I have EVER bought anything from in my life.

Ordered a number of matt black frames. When they arrived, they were black, but the wrong style, not matt black. I go through the chat function on their website to arrange an exchange. Pay out of pocket to get them sent back.

A week goes by since the tracking number says they should've received it, and I hear nothing, so I chase them up. I attach a screenshot of the full chat log from the first time, just to remind them. This second person proceeds to ask me the exact same questions I answered the first time (What was the tracking number. Do I want an exchange or refund. What product do I want them exchanging to). Everything they asked me was literally in the chat screenshot I gave them. I had to repeat myself 4 times. The best part was when I pre-empted their question of what I wanted to exchange them to by listing everything again in this second chat, then they go ahead and ask which type I wanted to exchange to.

Over a week goes by, and I hear nothing again. I don't know where my exchange is, if it's even ready, if it's even been sent out yet, nada. I chase them up, and they say "apologies they're in transit they should be with you this week". The next day, I get a follow up email, "sorry actually your order is being held at the depot because of the number of items, you need to pay additional postage to have them sent out". So, not only did they flat out lie to me by saying they're already in transit, and not only am I out of pocket by sending it back to them in the first place, I now need to pay even MORE to get their original screw up sorted??

So I get frustrated and just ask for a refund. Instead of just refunding it all in one go, for some odd reason they had to split it up and refund me 3 separate times till I got the full amount back (and of course I had to chase on the 2nd and 3rd times).

The annoying thing is the prints I had printed are apparently less common size, as a lot of websites don't seem to offer the exact size without having to get customs done, which end up a fair bit more expensive, so I might chance them again and pray it goes smoothly this time.
 
Smeghead said:
I tried to order some picture frames from an online store called Framorey. Literally the most incompetent company I have EVER bought anything from in my life.

Ordered a number of matt black frames. When they arrived, they were black, but the wrong style, not matt black. I go through the chat function on their website to arrange an exchange. Pay out of pocket to get them sent back.

A week goes by since the tracking number says they should've received it, and I hear nothing, so I chase them up. I attach a screenshot of the full chat log from the first time, just to remind them. This second person proceeds to ask me the exact same questions I answered the first time (What was the tracking number. Do I want an exchange or refund. What product do I want them exchanging to). Everything they asked me was literally in the chat screenshot I gave them. I had to repeat myself 4 times. The best part was when I pre-empted their question of what I wanted to exchange them to by listing everything again in this second chat, then they go ahead and ask which type I wanted to exchange to.

Over a week goes by, and I hear nothing again. I don't know where my exchange is, if it's even ready, if it's even been sent out yet, nada. I chase them up, and they say "apologies they're in transit they should be with you this week". The next day, I get a follow up email, "sorry actually your order is being held at the depot because of the number of items, you need to pay additional postage to have them sent out". So, not only did they flat out lie to me by saying they're already in transit, and not only am I out of pocket by sending it back to them in the first place, I now need to pay even MORE to get their original screw up sorted??

So I get frustrated and just ask for a refund. Instead of just refunding it all in one go, for some odd reason they had to split it up and refund me 3 separate times till I got the full amount back (and of course I had to chase on the 2nd and 3rd times).

The annoying thing is the prints I had printed are apparently less common size, as a lot of websites don't seem to offer the exact size without having to get customs done, which end up a fair bit more expensive, so I might chance them again and pray it goes smoothly this time.
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Surely there's a local framing shop that could do you custom frames?
 
Stu999 said:
Open a Starling Bank kids account?
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Looks like that's very similar to GoHenry which we had before, but got fed up paying a monthly fee when he wasn't using it enough to justify.

Will take a look at the Lloyds/RBS options, seems Halifax need you to have a current with them already, but can't see that restriction on the others.
 
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