Permabanned
- Joined
- 9 Aug 2008
- Posts
- 35,711
Then everyone needs to remember to give bad feedback to say they didn't even bother trying to keep you as a customer. Just wanted me to pay more.
The increasing incompetence of companies
- Thread starter Haggisman
- Start date
Then everyone needs to remember to give bad feedback to say they didn't even bother trying to keep you as a customer. Just wanted me to pay more.
No one cares about reviews for the large companies.
Most of then all have awful feedback on all the review sites anyway now.
Last edited:
Permabanned
- Joined
- 9 Aug 2008
- Posts
- 35,711
I guess so, I meant if it was feedback that goes directly to the company.
But the feedback hits the customer service, who are almost always useless.
Permabanned
- Joined
- 9 Aug 2008
- Posts
- 35,711
That's good then right?
Even the companies don't care about the feedback, I left a review for the company about the washing machine repair, saying the engineers were great, but stop wasting everyone's time by sending them out with no parts, as it took 3 weeks for it to actually get fixed, and they responded saying they were glad I had a positive experience
Last edited:
Man of Honour
The problem is that fault seldom actually lies with Customer Services. Their job is to lie to customers to cover up bad policies instituted by other parts of the company. If CS won't give you your money back, or cancel your contract, it's because they've been ordered to behave like that. They are on minimum wage and probably don't work for the company. They just have a script to follow.
Permabanned
- Joined
- 9 Aug 2008
- Posts
- 35,711
and should be reflected by the ombudsmen coming down heavy on them for doing such bad tactics to customers.
Soldato
- Joined
- 2 Jul 2019
- Posts
- 2,604
Cancelled my barclaycard finally after many weeks of trying. Managed to do it on the phone via automation, had to input the card number 3 times since it asked on 3 separate occasions, seemed like the robot was broke as it went in circles. Previous to that on the website it says to cancel via livechat, which was always down. Requested a txt for when it was back up, got txt, still down.
Spent 40mins on hold to my previous job's HR to chase my annual leave owed, to be told it was the manager's responsibility, who previously said they couldn't as i was no longer on the system as i left. Though sorted now.
Got my £90 voucher after 6/7 months via vodafone after chasing the voucher company many times. I forgot who it was so i sent emails to 3 different voucher companies, managed to get one to bite who finally sent me the voucher after being asked a few times.
Current employer has no clue. Multiple apps and web pages for various induction training, timesheets, pay, etc, some don't work, or no access, bits not sent through, etc etc.
Mountain Hardware, daft. Messed up the delivery somehow via DPD, came via RM with a £3.50 fee. Day before that i asked where it was, they promptly sent me another out, next day i had 2 belts. Bizarre.
This all the past month or two.
Spent 40mins on hold to my previous job's HR to chase my annual leave owed, to be told it was the manager's responsibility, who previously said they couldn't as i was no longer on the system as i left. Though sorted now.
Got my £90 voucher after 6/7 months via vodafone after chasing the voucher company many times. I forgot who it was so i sent emails to 3 different voucher companies, managed to get one to bite who finally sent me the voucher after being asked a few times.
Current employer has no clue. Multiple apps and web pages for various induction training, timesheets, pay, etc, some don't work, or no access, bits not sent through, etc etc.
Mountain Hardware, daft. Messed up the delivery somehow via DPD, came via RM with a £3.50 fee. Day before that i asked where it was, they promptly sent me another out, next day i had 2 belts. Bizarre.
This all the past month or two.
Soldato
As someone with 20 years of customer service experience (4.5 years of this in call centres). Some companies’ training is shocking. Two days of training then talking to customers. We hadn’t had a clue with many of the queries. It was awful and I felt so embarrassed. If I was trained longer, I would have done a better job.
First Direct, have a call centre between Leeds and Wakefield. Tried applying there and they are so tough! Weeks and weeks of solid training and staff turnover is low.
First Direct, have a call centre between Leeds and Wakefield. Tried applying there and they are so tough! Weeks and weeks of solid training and staff turnover is low.
Permabanned
- Joined
- 9 Aug 2008
- Posts
- 35,711
I don't think I've had any super bad bad customer services so far that I recall. It's all been fair and the things have been dealt with fast.
Soldato
I have lost count in the number of orders (not groceries) which I ordered online to receive wrong items. Different sizes, colours and entirety different items. It’s getting ridiculous. Time wasted in contacting them, submitting photos (as they don’t believe me!), getting to a place that takes return parcels like collect plus etc
I ordered coffee from the online Tassimo store a couple of weeks ago, it finally arrived last week with half the order missing and two cases of 'Cortado' coffee that I've never ordered before. Called their customer services, got a refund and told to keep the mistakes. Placed another order that day to get the ones I was missing, which arrived yesterday. Here's what was inside:
Instead of the three packs of Creme Brulee Lattes I'd ordered, I got a 200W stepdown power transformer. Absolutely baffling.
Instead of the three packs of Creme Brulee Lattes I'd ordered, I got a 200W stepdown power transformer. Absolutely baffling.
Soldato
Do you use the transformer with the Tassimo? If not why do they stock it.I ordered coffee from the online Tassimo store a couple of weeks ago, it finally arrived last week with half the order missing and two cases of 'Cortado' coffee that I've never ordered before. Called their customer services, got a refund and told to keep the mistakes. Placed another order that day to get the ones I was missing, which arrived yesterday. Here's what was inside:
Instead of the three packs of Creme Brulee Lattes I'd ordered, I got a 200W stepdown power transformer. Absolutely baffling.
Soldato
The problem with these big companies that provide terrible service.
Is people keep using them.......
Is people keep using them.......
It probably comes from a 3rd party fulfilment centre that has all kind of nonsense in it.
Man of Honour
They aren't paid enough to care, and are treated badly by the parent company. See responses above about training. They will be penalised for taking too long trying to sort out a problem, and not rewarded enough (if at all) for helping a customer - especially if it costs the company money. Again, stop blaming the call centre staff for things that are not their fault.
Last edited:
Soldato
One call centre I worked for, I got pulled for giving a customer too much customer service! WTF? If I didn’t do what I did, we would have lost this customer and she had one of the largest accounts with us.
Permabanned
- Joined
- 9 Aug 2008
- Posts
- 35,711
That's incredible. Sometimes I just think it's to justify peoples jobs above. If they not seen to be busy.