If I haven't responded in 48 hours I'll flag it and try and bump it to the top. 24 hours is nothing. Just depends on the content though and whether or not it's going to need an hour of review to reply!
2 weeks ago we paid the fee for the searches not had an update to even say shes requested them.
friday we had the home buyers report back so sent this to the solicitor as it said on the report that they needed to do some checks on guarantees (also asked if there was anything that we have missed being that we are first time buyers/we bought a new build before that was such a breeze we just signed a couple of bits of paper and job done)
asked for a general update on whats happening and whats happening next as we are pretty new to the buying bit (selling our solicitor would reply within a few hours and kept us updated every step of the way)
they have an online portal to check progress see below. theyve not updated it since the 25th despite the bits in red being done.
Milestones
Starter Pack
MHM Instruction Received:23 Jun 2015 - their update
Accepted:24 Jun 2015 - their update
Starter Pack Sent:25 Jun 2015 - their update
Starter Pack Received:
(i hand delivered on the 30th)
ID Satisfied
Title
Contract Documents Requested
Contract Documents Received
Contract Approved and Title Checked
Legal Report, Contract and Transfer sent Client
Signed Contract Received from Client
Signed Transfer Received from Client
Searches
Requested:
paid for on the 30th
Received:
Report Sent to Client:
Enquiries
Initial Enquiries Sent
Replies to Enquiries Last Received
Enqs Answered in Full?
Exchange and Completion
Contracts Exchanged
Signed Contract Received from Seller's Solicitor
Purchase Complete