I think I'll be bald by the time all this is over. Everything just seems to take so long.
The mortgage company have been coming back with more and more questions with regards to pensions, pay statements and bills etc, surely they should have collated their queries and asked them all in one go? Each time they've come back they have wanted to alter the terms i.e. from 25yrs to 35yrs, then from 35yrs to 29yrs, then from 29yrs to 24yrs and 8 months!!!!! Each time we provided more details the application was resubmitted and had to be reprocessed!
This has caused a huge delay. The Mrs phoned them directly on Friday (when she asked our broker for the number he said that they would not speak to her directly, only him) anyway, he was wrong. They did speak with her and she opened a complaint. The mortgage company gave us £55 compensation (not earth shattering but it's an admission of their **** ups). She now wont let them close the complaint in the hope it keeps us insight. Things have finally started to move apart from today's hiccup!
We had the sign off for the mortgage yesterday, BUT for some reason they came back today wanting more info (about a garage we have been renting and its cost) .... my Mrs contacted them again and is now dealing with a senior manager who will accept correspondence directly from us on the proviso it gets certified by our broker. She also pestered for an evaluation date for the property we are buying and was promised a date soon. Que a phone call minutes later from the estate agent saying an evaluation will be taking place tomorrow!
We are working to a tight timeline. We are out of our rented house at the end of next month and the Mrs is 5 months pregnant!