For me it went beyond the quality of the contractors on site, the Linden company as a whole seemed to not care about much at all, they have your cash, so it's goodbye to any complaints. NHBC are in cahoots with them and are toothless really, so don't believe them if they try and big up the 10 year warranty, it's worthless unless your house is falling down due to subsidence.
Beyond what I said above, I was told things that simply turned out not to be true, Linden didn't have any thing to say other than "sorry not sorry".
There have been some cases around where they have screwed people over and have made no moves to fix it, this isn't even down to build quality, more like taking hundreds of thousands of £'s and leaving people with serious problems.
Examples:
https://www.dailymail.co.uk/news/article-5675781/How-dash-build-turning-dream-homes-nightmares.html
Need to register to read the article, but you can watch the video.
https://www.portsmouth.co.uk/news/w...sbury-green-house-she-can-t-live-in-1-8969272
At the end of the day you have to make the call to proceed or not, but I would 100% recommend doing a few things if you do, in summary:
- Do not use their solicitors, please. Find your own who will work 100% in your interests.
- See if you can get an agreement on a snagging retention at say 5% of the house price, if asked why you want one, state that you know people who've moved into new build homes where problems were never fixed properly, or were not fixed for very long periods of time.
- Check which management company you will be palmed off onto, in my case it was FirstPort, if you review FirstPort online you will see no good can come of being a customer of theirs. Linden will only do the management until the site is finished, then they'll put you to a 3rd party.
- If/when you move in, check for damage quickly. If anything has been damaged report it right away, they will blame you if it's beyond 14 days since you moved in.