Associate
that's what happened to me. Samsung wouldn't budge in refunds despite the gift being 'lost' and in my case was being delivered to a wrong place.
I said it's no fault of the customer that DPD messed up. They are still adamant that no gift = no refunds and they don't even give suggestions in resolving the issue. I could however get a replacement instead which I rather not.
It's exasperating going and back forth with different samsung employees all the time.
I said it's no fault of the customer that DPD messed up. They are still adamant that no gift = no refunds and they don't even give suggestions in resolving the issue. I could however get a replacement instead which I rather not.
It's exasperating going and back forth with different samsung employees all the time.