Pre-load would have sorted it out for Sony, and giving the codes out over the course of a week would have sorted it for Bungie, instead we get 2 bumbling companies which can't launch a game without server issues in 2014.
The 9 digit code from Amazon and stuff was to be redeemed on the Bungie website, where you then select if you want PS4/Europe, Xbox etc etc, then you get the codes for psn. Assuming that's your problem.
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