In all fairness to Tom D the screen issue on the Nexus 7 is getting talked about all over t'net with many successful returns already reported. At first it was believed to be an adhesive problem but now it is realised to be a badly set clip, once this was understood some folk tried to fix by pressing and broke their screen, so be aware.
*** The Official Google Nexus 7 Thread ***
- Thread starter Robbo
- Start date
Well it seems googles returns policy isn't the best. If your device is faulty they will send you a new one out but they require a hold on the credit or debit card, their is no other way of getting an exchange.
Not everyone has that much cash readily available .
Not everyone has that much cash readily available .
Well it seems googles returns policy isn't the best. If your device is faulty they will send you a new one out but they require a hold on the credit or debit card, their is no other way of getting an exchange.
Not everyone has that much cash readily available .
Not everyone has that much cash readily available .
It's not cash, it's a hold on credit card funds, ie; your credit limit is effectively lowered by the amount held until they receive the returned product. If you don't have a spare £200 credit on your card then it has to be asked what you are doing buying a tablet in the first place.
I'm pretty sure I had to do that when I sent my dad's Kindle back to amazon for the screen death issue, I wasn't pleased with the whole kindle care experience from start to finish, yet with other goods they're fine.
From today to wednesday apparantly..
I got told last week by a friendly CS Rep at google to expect an e-mail on Tuesday for Thursday delivery..
I expect you'll get one when your order is fulfilled and gets shipped.
Bah dum tish!
No idea, I ordered on the 12th and it isn't allocated. Thinking about cancelling.
Where can we get a Nexus 7 from post haste?
At the moment? No where.
Are you understanding wrong? I don't own a credit card, I have never. I just have a debit card.
I set aside a spare £200 of my own cash to buy this tablet. I don't always have spare £200's to set aside, so if my tab ever did need to go back to Google I could well be screwed.
Ah yes, sorry I did misunderstand. However, I am sure that google must have some facility to deal with that sort of situation, after all, they cannot deny you warranty support based on you being unable to front up £200 on a debit card, I'd imagine they would ask you to ship the faulty unit back before sending a replacement or preferably, swap it at the door like a lot of mobile providers do.
I did ask them that yesterday, they straight up said their was no other way of doing the warranty process. The guy I spoke to even asked another colleague and he had the same answer. Seems strange.