The Official My Console Died What Should I Do Thread?

[Ol!ver]

Here's a strange one for you. I phoned MS to get my 360 sent back. I was told that I'd get an email telling me what to do next. I've not had it, and a courier came on Friday to collect it while I was at work! I thought I had to ring to sort that? What should that email contain? Cheers

 

[Noufas]

probably tracking numbers?

 

[Ol!ver]

probably tracking numbers?

The courier is coming back tomorrow apparently, wondering if I can box it up, write my repair number on and send it on its way.

 

[Hostile_18]

I'm going to pack mine up today. The only box I've got around is a playstation 3 one though....

 

[Thesnipergecko]

Be careful with what box you send it back in, I sent mine back in an official 360 box and got a carboard box back.

T.

 

[Hostile_18]

I sent it in the ps3 box lol Hope they have a sense of humor and don't spit in my fries errr I mean console.

 

[sunlitsix]

i bet they will break the PS3 box up and replace the motherboard with it

 

[Hostile_18]

haha Most people don't like their employers maybe I'll get a virtual high five somewhere out there (wishful thinking lol)

 

[neoboy]

Microsoft seem pretty on the ball with repairs, emailed them about 3 red lights at about 1 am, got the printable UPS label the next day during afternoon, phoned up arranged a delivery and had it picked up. Was then delivered all the way to Germany the next day after the collection. Now let's see how long it takes to get it back.

 

[Matmulder]

Do you have to pay for the delivery back to MS? Or is it pre-paid by them? Mine borked, got the label here (why do I get two labels?)

Just need to track down a box now....

 

[Wrathamon]

Just had to sort out sending mine back - launch console died yesterday with the 3RROL while watching a DVD.

Do they send back your own 360 repaired, or just a reconditioned one?

 

[Gezzard]

Bugger! mine just went after 2 years, I've filled in the form online.

Echoing the question above, will i get my one back?

 

[Thesnipergecko]

I think its pretty hit and miss as to whether you get your own console back or not.

T.

 

[Wrathamon]

Hmm... quick turnaround! UPS tracking showed they got my 360 in Germany on Sunday, it updated on the xbox website to say received Monday morning, and by Monday evening it's now saying its repaired/replaced and on it's way back to me.

I guess with it being a launch console they won't bother repairing it, and just pop in a more recent motherboard with the better cooling.

 

[Gezzard]

Well, just got mine back and it's the same one thankfully! they replaced the motherboard and the DVD drive, the console looks a bit cleaner too.

Might be able to finally finish GTA4.

 

[McManicMan]

Falcon 360, Arcade Edition, 5 months old, dead............Error E74 code, general feeling its the AV cable error...

"There is a problem with the AV cable, try using a different AV cable. If the cable is known to be working then there is a 90% chance it's a scaler chip problem (the "ANA" or "HANA" chip connected directly to the AV cable) in rare cases it is the GPU."

tried VGA and Conponent leads incase it was cable, same error

So much for Falcons being more reliable, lol......time to phone MS

 

[McManicMan]

how long does it take to hear back if you done the online form?, i did that Sunday night and not had any e-mail back yet?

 

[E1mo]

Got mine back Friday - Week on Monday timeframe. Very impressed (apart from it breaking in the first place of course!)

Seems that they replaced the DVD Drive AND Motherboard, I wasn't aware there was a problem with the drive but hey, not complaining

 

[E1mo]

My new DVD drive, whilst still audible, seems to about 50% as offensive as the old one. Very happy!

 

[McManicMan]

if motherboard replaced then it needs a matching dvd drive due to firmware key located in drive+motherboard - i doubt they reflash them or the chip. I just checked status of mine and its been fixed and due back by Ups, so with luck i should get back by Wednesday/Thursday so 6 working days