I got fed up of waiting and updated the phone using the latest version of the Nokia care centre software. The software recognised my phone model (EE in the UK, saw that it was 'out of date', automatically downloaded the correct firmware when i selected recovery. Then i booted up the included multi update software (part of the care suite) and it automatically flashed the phone from 'on' when i clicked on 'refurbish'. I didn't have to mess around putting it into recovery mode. It was completely painless, unlike my previous efforts trying to get Orange or Nokia to take responsibility for the premium phone they'd just sold me.
LOVE the hardware and love many of the core features of the OS, many of the apps are clunky though.
I certainly don't regret the purchase, just wish someone would take responsibility for the product. Apple always do.