Had the same issue when the new Porsche was released. The freebie pack was in my basket when I paid but disappeared when it was shipped.
I complained to Lego and they gave me £20 worth of VIP points by way of compensation (those freebies were selling for upwards of £70 on Ebay)
I was still peed off about about it all and decided to return it.
They sent me a Royal Mail Label to stick on the box and I took it to the local post office. But they refused to accept it as it was a "click and drop" label and would only be accepted at my "local" sorting depot which is a 30 mile round trip.
So I mailed Lego again to ask for an alternative return option and they just sent me another label exactly the same as the first one (£10.55 a go)
So I mailed them again saying that I can't use Royal Mail because I don't have a car and just can't send it that way.
What they do? They gave me a refund of £119.99 direct into my account with no request to send it back.
That's one weird business model.
I complained to Lego and they gave me £20 worth of VIP points by way of compensation (those freebies were selling for upwards of £70 on Ebay)
I was still peed off about about it all and decided to return it.
They sent me a Royal Mail Label to stick on the box and I took it to the local post office. But they refused to accept it as it was a "click and drop" label and would only be accepted at my "local" sorting depot which is a 30 mile round trip.
So I mailed Lego again to ask for an alternative return option and they just sent me another label exactly the same as the first one (£10.55 a go)
So I mailed them again saying that I can't use Royal Mail because I don't have a car and just can't send it that way.
What they do? They gave me a refund of £119.99 direct into my account with no request to send it back.
That's one weird business model.
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