I've had this monitor for close to 3 years (bought in Feb 2016) and for about a year it's been dead: upon switching it on, it would display a picture for a couple seconds (on a good day) before going blank. Most likely the same capacitor issue as many others reported earlier in this thread which I've been following on-and-off for a while now.
It started around the summer of 2017 with a minor flicker, so I thought nothing of it and put it down to heat. For a few months after that it worked perfectly fine until last year when it became completely unusable.
On the offchance that it'd still be in warranty (
this page gives it 3 years) I gave Philips a ring on Monday. To my surprise, within 10 minutes of calling, the whole thing was pretty much sorted... Almost. It took an hour for their ticket system to show them the proof of purchase I'd uploaded, but we got there in the end.
I now supposedly have a replacement on the way, but I have no idea what it'll be, or even if it'll be something new vs "refurbished". They say the courier will pick up the faulty unit at the same time, but I don't have a shipping label either - just the packing label with product ID, serial number and RMA number. I know others have been lucky enough to keep theirs, but who knows whether the courier will have a return label or not.
At this point, it's long since discontinued so the replacement can't possibly be the same model... can it? I mostly just hope I don't end up with a repeat of some horror stories from this thread. Only time will tell! If it weren't for the warranty I'd open it up and replace the caps myself. Who knows, maybe they won't want it back and I can do that anyway... touch wood.
tl;dr: If you have one of these monitors and it's still (barely) within 36 months of purchase date,
give them a call. I put it off for months expecting to be thrown around between a bunch of departments, repeating the same thing over and over etc., but so far it's been relatively painless.