Tobydeals aka eglobal central scammed me on my very first order from them. Whilst I don't doubt some people have no issues with them, I suspect they are definitely in the business of intentionally selling goods with minor faults to a lot of customers in the hope they don't notice. I bought a xiaomi redmi note 5 from them. It arrived unsealed with minor signs of usage. When I contacted them, they replied within 24hrs to my first email but the 2nd one took 30 days. The 2nd email was instructions how to open an rma case, they wanted to make sure I didn't do this before 14 days(or 30 for eglobal) as I would have been able to get a refund by sending it to their UK address which they know is much more convenient and the buyer is more likely to return it then. After a certain amount of time it must be sent to hong kong which is very expensive with tracking and insurance.
I left the phone sitting in its box unused since the first email, once I got their 2nd one I turned the phone back on. I didn't think there was anything wrong with the phone except being unsealed. Their excuse for the unsealed box was 'inspection' but next time I turned it on I noticed a whole line of green pixels along the left side of the screen. I missed it the first time since its only visible on black backgrounds. Well now I know the real reason it wasn't sealed.
They didn't offer any reasonable solution, no partial refund, no option to return to their uk address. Their customer service are the most incompetent humans I have ever attempted to communicate with. I'm sure they just copy past the same thing to everyone. Their only option was for me to pay the cost to send it back to hong kong, approx 50gbp and then they also deduct a 20gbp admin fee from the refund. Paypal dispute was no help, same thing, I have to cover the cost of return to hong kong. So I must either keep the faulty phone at full price or lose money by sending it back. Once I told them I would not be sending it back and instead would be name and shaming them as much as possible they deleted my rma case and I cant log into my account anymore.
If you decide to buy from them be very aware of what they are capable of. Even by chinese reseller standards, they are as low as you can go if there is any issue with the item you got. I've had much lesser issues with gearbest before, they always offer a partial refund without even asking for it. This company have no interest in giving any money back to you. They want to keep every cent they scammed off you and have several sly tactics they can use to make sure you don't get all your money back.
https://www.youtube.com/watch?v=-HodPju1sOM
Edited with snapseed so could be a bit OTT 
