To switch or not to switch ISP

Pukk@pie · 10 Feb 2020 at 11:50

Hi, I'm after some advice from people who have switched ISPs.
I've been with plusnet for 10+ years and had a good experience, currently FTTC on the unlimited fibre extra getting 73/18 ping 11ms....low ping is essential in my gaming household

My contract is up and essentially I can move to the same product with BT for the same monthly payments but benefit with £120 cashback and a £80 reward card. Is it more than likely I would get the same speed and ping with BT? or would I be taking a gamble?

Mcnumpty2323 · 10 Feb 2020 at 11:53

Shouldn't make any difference
Assuming they are
Offering same package
They will be using same equipment
Plusnet was
And bt own Plusnet far as I know
I went opposite direction
Long time bt customer
Swapped to Plusnet lol

Glanza · 10 Feb 2020 at 12:35

Your Plusnet service will be throught BT anyway.

z10m · 10 Feb 2020 at 13:52

Not sure if Plusnet is the same but BT broadband has huge latency spikes when streaming videos.
Loads of people complaining on their forums as well as here.

https://forums.overclockers.co.uk/threads/spec-me-a-qos-modem-router.18877636/

Pukk@pie · 10 Feb 2020 at 14:09

Mmm. I had read that somewhere regards BT. I often have a household with 2-3 devices streaming content, yet still low ping and no lag on xbox/PC.

z10m · 10 Feb 2020 at 16:48

Pukk@pie said:
Mmm. I had read that somewhere regards BT. I often have a household with 2-3 devices streaming content, yet still low ping and no lag on xbox/PC.

Could be that it doesn't affect everyone/all exchanges.
I know I had that problem.

Pukk@pie · 10 Feb 2020 at 17:58

z10m said:
Could be that it doesn't affect everyone/all exchanges.
I know I had that problem.

Useful info thanks, maybe not worth the risk at this moment in time as it would be a 2year contract with BT

The1nonly1 · 10 Feb 2020 at 18:49

Pukk@pie said:
Useful info thanks, maybe not worth the risk at this moment in time as it would be a 2year contract with BT

Exactly the reason I'm going the other way to Plus Net and that there are no price increases.

Pukk@pie · 10 Feb 2020 at 21:30

Thanks all, really appreciate your comments. Whilst the cashback would have been nice, I'm gonna stay with PN for a further 18months.

Mcnumpty2323 · 10 Feb 2020 at 21:36

Pukk@pie said:
Thanks all, really appreciate your comments. Whilst the cashback would have been nice, I'm gonna stay with PN for a further 18months.

Usually Plusnet actually phone me
Near end of my contract
Offering a deal to stay
Unlike BT where I always had
To phone them and haggle
A deal out of them
Only after arranging to leave
BT did I get a call from
Some special customer loyalty
Department who can undercut
Retention departments
Deals
But by that time I wasn't cancelling
Plusnet arrangements