My wife was trying for a whole day and the ended up speaking to somone on the Welsh language option. Cheeky, yes, but there was no other way... Our daughter's passport has been signed for a month ago but is still showing that they are waiting for it. We only half planned to go abroad, domestic holiday it is!
Today's UK Government Farce - Passports
- Thread starter mid_gen
- Start date
My wife was trying for a whole day and the ended up speaking to somone on the Welsh language option. Cheeky, yes, but there was no other way... Our daughter's passport has been signed for a month ago but is still showing that they are waiting for it. We only half planned to go abroad, domestic holiday it is!
Soldato
- Joined
- 5 Aug 2003
- Posts
- 8,495
- Location
- Essex
Thank you, just done this and requested a call back.
I'll give the Welsh option a go failing that!
Good luck!
So I posted our passports for renewal last Thursday via special delivery with supposed delivery for Friday and it’s still sat at “out for delivery today “…
Should I be very worried? As it’s not updated I’m planning on calling Royal Mail tomorrow but need some assurance lol. In my head I’m assuming because it’s in a huge sack that’s been delivered to the passport office (in Liverpool) and is just sat waiting for someone to process it…
Any positive to take or is it lost?
Should I be very worried? As it’s not updated I’m planning on calling Royal Mail tomorrow but need some assurance lol. In my head I’m assuming because it’s in a huge sack that’s been delivered to the passport office (in Liverpool) and is just sat waiting for someone to process it…
Any positive to take or is it lost?
Soldato
- Joined
- 5 Aug 2003
- Posts
- 8,495
- Location
- Essex
Sounds like a problem with Royal Mail, best off speaking to them.
Passport office application updated this morning that they’ve received the passports and are being processed
Soldato
- Joined
- 5 Aug 2003
- Posts
- 8,495
- Location
- Essex
Good news!
I've just had notification my daughter's passport is being printed. It took about 14 weeks. I still had no luck getting hold of anyone on the phone but requested a call back as mentioned in a previous post. No one called me back but maybe it triggered them to do something.
I've just had notification my daughter's passport is being printed. It took about 14 weeks. I still had no luck getting hold of anyone on the phone but requested a call back as mentioned in a previous post. No one called me back but maybe it triggered them to do something.
I'm currently waiting on two of my daughters passports that I applied for at the start of april and I am supposed to be going on my honeymoon(with the kids) in 13 days.
The whole process has been a joke. I initially applied for four passports, one for my wife(for her change of name) and one for each of my daughters. i applied online and was told two days later to send in the supporting documents, so i put them all in individual envelopes inside one big envelope and posted it recorded delivery. Two weeks later my wifes and one of my daughters was approved(dont ask me how my daughters was approved). I then got a notification to send in proof of my wifes name change for my other two daughters applications. Because they already had the marriage cert to prove the name change, I gave them a call thinkign it would be a straight forward process but how wrong could I be?! Whenever I spoke to someone from the passport office I got conflicting info: one person would say that the marriage cert would be linked to the other applications, and that it would just take time, and the next person would say that we had to send it back in with a covering letter giving them permission to link the accounts. Fast forward umpteen phone calls and my marriage cert was posted back to me 4 weeks later without it being linked to my daughters applications. So I then sent it back in with the cover letter and it's now been sitting in their office for 3 weeks. The people on the end of the phone tell me that they know they have the cert but that they're waiting for it to be scanned in!!
Last weekend, to rub salt in the wound, I got an automated email to say if I dont send in the docs for my eldest daughters application that it would be cancelled by the thursday. I couldn't believe it! My wifes mum suggested contacting our local MP so we emailed him and he managed to stop the application from being cancelled, thankfully. They, apparently, have made it a priority but we've still not had the cert scanned and when my wife phoned 2 days ago they told her that the applications had been moved to their peterbough office from bootle.
I zero confidence that they will sort the passports out in time. There are no appointments available for the fast track and, even if there were, I can't usew the service because I've already started the onling application. I've read online of people just turning up to the passport offices with proof of their departure date and being seen. I believe it has to be within 48 hours of the flight though.
My wife and I are beyond stressed at this point. As you can imagine, with it being a honeymoon, we pushed the boat out for this holiday and now it looks like we are going to loose the lot. What's even worse is that almost half of the holiday was paid for by our wedding guests...
Anyway, please, if you need a new passport for a holiday, apply now.
The whole process has been a joke. I initially applied for four passports, one for my wife(for her change of name) and one for each of my daughters. i applied online and was told two days later to send in the supporting documents, so i put them all in individual envelopes inside one big envelope and posted it recorded delivery. Two weeks later my wifes and one of my daughters was approved(dont ask me how my daughters was approved). I then got a notification to send in proof of my wifes name change for my other two daughters applications. Because they already had the marriage cert to prove the name change, I gave them a call thinkign it would be a straight forward process but how wrong could I be?! Whenever I spoke to someone from the passport office I got conflicting info: one person would say that the marriage cert would be linked to the other applications, and that it would just take time, and the next person would say that we had to send it back in with a covering letter giving them permission to link the accounts. Fast forward umpteen phone calls and my marriage cert was posted back to me 4 weeks later without it being linked to my daughters applications. So I then sent it back in with the cover letter and it's now been sitting in their office for 3 weeks. The people on the end of the phone tell me that they know they have the cert but that they're waiting for it to be scanned in!!
Last weekend, to rub salt in the wound, I got an automated email to say if I dont send in the docs for my eldest daughters application that it would be cancelled by the thursday. I couldn't believe it! My wifes mum suggested contacting our local MP so we emailed him and he managed to stop the application from being cancelled, thankfully. They, apparently, have made it a priority but we've still not had the cert scanned and when my wife phoned 2 days ago they told her that the applications had been moved to their peterbough office from bootle.
I zero confidence that they will sort the passports out in time. There are no appointments available for the fast track and, even if there were, I can't usew the service because I've already started the onling application. I've read online of people just turning up to the passport offices with proof of their departure date and being seen. I believe it has to be within 48 hours of the flight though.
My wife and I are beyond stressed at this point. As you can imagine, with it being a honeymoon, we pushed the boat out for this holiday and now it looks like we are going to loose the lot. What's even worse is that almost half of the holiday was paid for by our wedding guests...
Anyway, please, if you need a new passport for a holiday, apply now.
Mine's currently been there since April, although the website updated the status to say documents were received 2 weeks later in May. Still waiting at that stage so it's slowwwwwww.
Drivers license was also a pain but at least that came back.
Drivers license was also a pain but at least that came back.