Uber to lose licence to operate in London

I did hear about some guy who fell asleep in an Uber and the driver took him on a tour of the north circular. This was an Uber driver telling me, apparently the guy was not best pleased the following morning as he reviewed his night out!
All he would have had to do is contact Uber support and got a refund, I was refunded when a driver took a wrong turn on the M4 towards Reading instead of London. They refunded me the difference no questions asked.

I have probably made coming up to 200 Uber journeys worldwide (although mostly in London) and I can't imagine going back to minicabs. The difference is night and day.
 
There have been many times I have used a mini cab where I didn't know the price until I got home.

Did you ask? I always ask and get an agreed maximum.

Personally I think this is good because Uber doesn't have the same licensing and it seems anyone can be a taxi driver which puts people at risk. It's a livelihood and Uber makes it something anyone can do for a few quid.

Do London Black Cab drivers still have to pass 'the knowledge' test?

This is all how I imagine Uber to be because I've never used it.
 
All he would have had to do is contact Uber support and got a refund, I was refunded when a driver took a wrong turn on the M4 towards Reading instead of London. They refunded me the difference no questions asked.

I have probably made coming up to 200 Uber journeys worldwide (although mostly in London) and I can't imagine going back to minicabs. The difference is night and day.

Oh yeah I know, that's the point. The only problems I've had with Uber have been the driver not being able to find me twice, despite watching him doing laps of the surrounding roads :p
 
as already mentioned above

fixed pricing can be whatever the firm deems it to be(whether that be a bloke with a clipboard or a small office happy to rip people off), drivers accepting cash can 'have no change' or can pretend there has been a mistake and actually this destination counts as X so should be £5 more etc..

these would be much easier to pull off than regularly not completing a journey in an app that records the entire route and displays it to the user

The fact that you are still going on about a bloke with a clipboard shows how much you know about PHV operators, those clipboard guys are illegal and yet you keep referring back to them when talking about PHV operators, or small office happy to rip people off ? By all means they do not represent most PHV offices and please report them to PCO.

There are so many good PHV operators out there who invest in technology, quality of standards, customer satisfaction and when it comes to drivers who avoid tax, cheat customers or abuse customers in anyway they will not tolerate this and they will not allow such drivers to work in their company. PHV drivers and Uber drivers are again same bunch of drivers, they have the same PCO Licence, what makes it different is whether we allow or disallow such bad drivers in our firms.

Not sure when was the last time you ve used a PHV operator but fixed prices as in journey price calculated by shortest mileage from A to B based on information given by customer and as long as customer has given correct journey requirements price will not change at all. I am not referring to one area to another fixed pricing thats long gone, thats in history, now most PHV offices use computerised systems which shows the mileage and price either in their apps, or web booking or over the phone qouted to customer at the end of the booking. This is why i say again research more before you comment.

It seems like you are commenting based on your experiences 10 years ago... Things have changed and improved a lot...
 
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An "agreed maximum"? What? Why not just ask for the price?

I could be wrong here, but this sounds a bit like those rare occasions when, in the early hours, after missing the last train home, a punter would say, "how much to wherever?"
I might say, "I'll do it on the the meter, or for X price, whichever is the least."

Has this been tested in court? I don't think it was one of the reasons used by TfL for withdrawing their licence.

I think that it was, a long time back, and the courts found in Uber's favour.

Pot calling the kettle black. Widespread under-declaring of income to evade income tax is no different.

True, but if H.M.R.C. suspected a black cab driver of evading tax, and mounted an in depth search into his finances, they'd win in 99.9% of cases.

"cash in hand" does not need to be literal, you can do the same thing while taking payments via credit cards or bank transfers etc...

My accountant told me that there was no way that I could under declare CC and account work, it was all open to an H.M.R.C. inspection via my bank's computerised record of statements.
If I wanted to massage my cash income, that was on me, but I had to sign to say that my accountant had advised me not to lie on my tax returns, and that if it was proved that I had, then it was without my accountant's knowledge.

of course they can, they can just do it in different ways - make up a different fixed price for a drunk customer etc.. if the money is handed direct to the drivers they can pretend they have no change etc.. or pretend that the fare is actually higher and unlike uber there isn't necessarily any audit trail of it the next day for the customer to check.

likewise a black cab can chose a longer route and again there is no record of it for the customer to refer to

Only a fool would deny that a black cab driver has never gone "the long way round", but speaking for myself, I NEVER, EVER did, the knowledge of the shortest way from A to B, was so ingrained, that I'd be hard pressed to think of a deviation.
In addition, while I was going the long way round to bump the meter up another couple of quid, I'd have been thinking, "If I'd have taken the correct route, and dropped the guy off, maybe I'd have driven round the corner, and picked up a job to Gatwick."

And to whoever asked, but I forgot to quote, yes Black Cab drivers still have to do the Knowledge.
 
Whilst Uber certainly provides a valuable service, their corporate ethics are appalling.

I just wish that there was much stricter regulation as to who can drive a minicab. As it is anyone can come from any country where they got their license on the back of a donkey, swap it for a UK licence and become a professional driver the next day. Minicabs are like cholesterol on London's roads, stopping anywhere they want, u-turning, clogging up roads, it beggars belief how little they understand about the flow of traffic and their situational awareness is often non-existent.
 
Whilst Uber certainly provides a valuable service, their corporate ethics are appalling.

I just wish that there was much stricter regulation as to who can drive a minicab. As it is anyone can come from any country where they got their license on the back of a donkey, swap it for a UK licence and become a professional driver the next day. Minicabs are like cholesterol on London's roads, stopping anywhere they want, u-turning, clogging up roads, it beggars belief how little they understand about the flow of traffic and their situational awareness is often non-existent.


They only get a UK license if they have an EU driving license to exchange for, if they have a driving license from outside the EU they will have to do the theory and practical exam.
 
Labour Party conference...

Reporter: John, do you use Uber
John McDonald: Not that I'm aware of.

Cringe.
 
Whilst Uber certainly provides a valuable service, their corporate ethics are appalling.

I just wish that there was much stricter regulation as to who can drive a minicab. As it is anyone can come from any country where they got their license on the back of a donkey, swap it for a UK licence and become a professional driver the next day. Minicabs are like cholesterol on London's roads, stopping anywhere they want, u-turning, clogging up roads, it beggars belief how little they understand about the flow of traffic and their situational awareness is often non-existent.

Thats mostly because Uber drivers have 15 seconds to either accept or deny the job offer on their pda or handheld device which again Uber is aware of it but wouldnt change it. Uber's argument is that their drivers can operate the device without even looking at it but they are forgetting driver needs to look at the device to read info which is dangerous while driver is on the move which causes most of stopping anywhere they want....
 
The fact that you are still going on about a bloke with a clipboard shows how much you know about PHV operators, those clipboard guys are illegal and yet you keep referring back to them when talking about PHV operators, or small office happy to rip people off ? By all means they do not represent most PHV offices and please report them to PCO.

likewise uber drivers defrauding customers by not ending journeys are acting illegally and don't represent most uber drivers - I thought we were highlighting where customers get ripped off?

Not sure when was the last time you ve used a PHV operator but fixed prices as in journey price calculated by shortest mileage from A to B based on information given by customer and as long as customer has given correct journey requirements price will not change at all. I am not referring to one area to another fixed pricing thats long gone, thats in history, now most PHV offices use computerised systems which shows the mileage and price either in their apps, or web booking or over the phone qouted to customer at the end of the booking. This is why i say again research more before you comment.

It seems like you are commenting based on your experiences 10 years ago... Things have changed and improved a lot...

maybe they have but consumers clearly prefer uber - point simply was that anywhere where the driver is handed cash can lead to customers being ripped off far easier than they can be via uber - you've come out with some outlandish accusation re: how uber drivers can rip people off I'm just pointing out that so can minicab firms
 
likewise uber drivers defrauding customers by not ending journeys are acting illegal and don't represent most uber drivers - I thought we were highlighting where customers get ripped off?



maybe they have but consumers clearly prefer uber - point simply anywhere where the driver is handed cash can lead to customers being ripped off far easier than they can be via uber - you've come out with some outlandish accusation re: how uber drivers can rip people off I'm just pointing out that so can minicab firms
Point was such drivers continue working for Uber while they get kicked in PHV offices.....
 
Point was such drivers continue working for Uber while they get kicked in PHV offices.....

what evidence do you have for that? Uber has feedback after each trip and does remove drivers who score bad ratings... let alone drivers reported for deliberately defrauding customers by abusing the app

again this would be another area where some data would be interesting - re: seeing whether your faith in rumours and gossip + the odd complaint leading to you removing the wronguns works better than uber's rating system and clear audit of each trip leading to an easy refund for the customer if ripped off:

http://uk.businessinsider.com/leaked-charts-show-how-ubers-driver-rating-system-works-2015-2

The document says that 4.6 is the important number when it comes to driver ratings. If a driver's rating is 4.6 or lower then Uber is going to start considering kicking that driver off the system.

This chart shows the distribution between the different driver ratings:

Screen_Shot_2017-09-26_at_23.47.23.png
 
what evidence do you have for that? Uber has feedback after each trip and does remove drivers who score bad ratings... let alone drivers reported for deliberately defrauding customers by abusing the app

again this would be another area where some data would be interesting - re: seeing whether your faith in rumours and gossip + the odd complaint leading to you removing the wronguns works better than uber's rating system and clear audit of each trip leading to an easy refund for the customer if ripped off:

http://uk.businessinsider.com/leaked-charts-show-how-ubers-driver-rating-system-works-2015-2

I dont work for Uber so i cannot provide you an evidence of everything, i am just giving out information of what i know, so just take it and keep it on the side. This is not a court. Yes of course i would have prefer if there were more data but unfortunately Uber is guarding those facts that even PCO cannot get to.

As for driver ratings i know about them as much as they go down they can go up as well so driver can always recover from negative rating which that doesnt mean offending driver will get kicked out. Even if they do, they mostly go back to working for Uber after a month or two. If you are thinking they can manage to have a fleet of 40k drivers while removing bad ones out and or all drivers behaving perfectly then all i can say is you are in dreamland xD

Edit: Here you go.... Appearantly Uber gives drivers 3 months to correct their negative ratings....

uber_rating.jpg

jftKYk
 
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Well of course a rating can go up and down, mini cab firms don't even have a ratings system. Your point was re: drivers supposedly ripping people off by extending trips - if they did that it would be blatantly obvious in the app and not just affect ratings but also generate reports of the fraud and requests for a refund!
 
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