urgent help on 1st build!

Minato · 14 Jul 2009 at 17:42

the mucked up pin is at the same height as the others, but about half the length =(

It doesn't seem to be a ground pin since the problem still occurs when trying to start up.

Minato · 14 Jul 2009 at 18:35

ThatJoe said:
Surely if the mobo wasn't working when you recieved it then ocuk should refund you or replace the product?

well since it's bent pins, it could be that the motherboard was fine, and I managed to accidently bend the two pins.

Minato · 14 Jul 2009 at 18:36

Mattus said:
Damn

How does that work, then? I'd think that if it were shorter, it couldn't come up as high?

sorry, I meant to say if it were full length it would be the same as the others, because the position and shape of it is the same, it's just smaller.

Minato · 14 Jul 2009 at 21:03

Well, after much surveillance of the pin, it definately doesn't look bent...just destroyed.

I think that if it had been the cpu, it would have gotten bent slightly, like the other pin, not like this, because the cpu was place flat, so it should have had equal dispersions of force throughout the socket. I would agree that it could be a badly formed pin.

Minato · 15 Jul 2009 at 12:54

i'll send OcUK a webnote, and see what can be done from there. Will keep you all posted =)

Minato · 15 Jul 2009 at 13:12

ok, Webnote sent, hopefully they're not too busy at work right now =)

Minato · 17 Jul 2009 at 18:30

Friday evening and still no reply =(

a little dissapointed tbh OcUK, i'm sure you don't have millions of webnotes floating around the place.

*runs and checks emails*

Minato · 18 Jul 2009 at 00:09

lol, my dad thinks they're not going to reply to the email..just blank me completely.

I think though, under statuary rights, If a product I buy from a company is deffective in any way, I should have the right to get a replacement.

Will give them a call tomorrow because I think not much is being done right now, and hopefully by the end of the day i'll have a new motherboard on the way =)

Minato · 18 Jul 2009 at 11:49

right, gave them a ring and unfortunately the guy who was at support had his hands tied, and the supervisors aren't in until monday, so i'll call back then. I pushed the point of the badly formed pin, and also side mentioned the small claims court, if worst comes to worst. I trust though, that OcUK will see that a refund/new motherboard is due.

Minato · 20 Jul 2009 at 10:42

Monday today. Quite dissapointed because I rung them up, and I was told the supervisor and the manager had gone on holiday, and would be back next monday. Getting slightly fed up, I ordered a new motherboard (same one) and that will arrive tomorrow. Next monday I will carry on trying to get a refund for the current one. I can't help but feel that i'm being fobbed off for 28 days, until they can wash their hands off completely.

Well, dark matters aside, new motherboard coming tomorrow! tension is back on! lol.

Minato · 21 Jul 2009 at 19:20

New motherboard arrived.

same problem. lol.

Sending the power supply back now, and I must say i'm beggining to get frustrated.

Minato · 21 Jul 2009 at 20:28

lol mate, all connections are fine. This is way beyond a simple missing connection =)

Minato · 21 Jul 2009 at 21:54

good spot paul. It was mentioned earlier by Plec i think it was, and since then I have been using it in the first slot.

Minato · 22 Jul 2009 at 00:28

No worries paul, and that would be perfect Mattus =) The PSU is all boxed up and ready to go, so i'll send that off tomorrow. Saying, I hope it's the PSU wouldn't do much right now, so i'll just say again: hurry this process up lol, let me get this over with!

Minato · 22 Jul 2009 at 23:54

Well I sent the PSU off this morning, so it should be with OcUK sometime tomorrow.

Minato · 26 Jul 2009 at 00:24

OK, after a few days, OcUK have finished the testing, and the PSU has been REPLACED!!

hopefully it was faulty, and the cause of all the issues. It should be with me on monday!

Minato · 26 Jul 2009 at 10:54

in regards to the motherboard, I sent them a second webnote, and I got a reply saying they'd be happy to offer me a partial discount on a new one. However, rather than wait for the reply (because it could have possibly been saying nothing doing) I went and bought the new motherboard.

I sent a new webnote to that nice man in technical support, but still no reply lol.

Minato · 28 Jul 2009 at 01:35

lol...well, the PSU never arrived, which is suprising considering OcUK shipped it on saturday.

It'll probably arrive tomorrow then, but if it doesn't then some poor bloke on the end of a phone line will get the short end of the stick i'm afraid.

I will definately keep you all updated.

Minato · 28 Jul 2009 at 19:20

IT WORKED IT WORKED IT WORKED!!!!!!!

The new PSU arrived, I stuck it in, built the PC again and BAM! it was working 100%!!!

I'm installing windows as we speak...oh man...this has been a totally epic experience for me, and i'm giddy with elation right now lol.

All you guys that helped me out with this, you are the best ever, and you are just a complete bunch of legends!

What a wonderful milestone for me and my life...it's absoloutely fantastic.

Thankyou Thankyou Thankyou!!!

Minato · 28 Jul 2009 at 23:13

I definately can't thank you guys enough for all your kind words, and I'm posting from the system as I type!

it's absolutely fantastic, although I haven't had a chance to test it in any games yet, but i'll get around to it soon enough =)

The build has taken exactly 26 days...not bad...considering I had meant to start with two! lol!