virgin broadband, how long until full speed?
- Thread starter HecFam
- Start date
I had problems with the superhub working as a router.
Set it into modem only mode and see how stable the speed is.
I am on 100 meg but the speed was flaking between 3-30 meg.
Now its stable paired with the old d-link router.
See how you get on
.
For speed testing on virgin media try vmspeed.com
Set it into modem only mode and see how stable the speed is.
I am on 100 meg but the speed was flaking between 3-30 meg.
Now its stable paired with the old d-link router.
See how you get on
.For speed testing on virgin media try vmspeed.com
In the modem's settings pages/information pages, what does it say for the config file?
IIRC most of the VM modems have a page that tells you the speed it's meant to be working it, if you're only getting 30mb it could be you've got the wrong config file.
IIRC most of the VM modems have a page that tells you the speed it's meant to be working it, if you're only getting 30mb it could be you've got the wrong config file.
vmspeed good place to test speeds.
when vm switch u line, it should work straight away after you reboot modem.
the **** that vm staff pass along is becoming a joke.
Ended up buying new router at weekend, after 3 weeks with hub, wired & wireless. was droping 4-5 times a day. added asus router, went modem mode. no dropouts in last few days, great speed on both wireless & wired. for me-cost ££ , but beats banging head of wall for weeks on end to get themn to fix there problems.
when vm switch u line, it should work straight away after you reboot modem.
the **** that vm staff pass along is becoming a joke.
Ended up buying new router at weekend, after 3 weeks with hub, wired & wireless. was droping 4-5 times a day. added asus router, went modem mode. no dropouts in last few days, great speed on both wireless & wired. for me-cost ££ , but beats banging head of wall for weeks on end to get themn to fix there problems.
You got what should have happened.
I worked for Virgin cable tech support for close on 7 years. In terms what speed you will get cable is different to ADSL. As we know with ADSL the speed is up so many meg. What speed you actually get depends on a number of factors. With cable broadband what ever speed you are paying for is what you should get. There is no up to so many meg with cable broadband. You should also get the full speed as soon as the engineer finishes the installation. Even if you order 100 meg connection. You should always get 100 meg and you sould get it straight after the engineer has finished the installation.
Whenever you are not getting the speed you are paying for ring up. You may on a UBR that is way oversubscribed.
im not too sure where to find it. on the connection start up tab, it says OK next to it, but im not too sure of the version.
I do have a spare Belkin router that worked for my old Talk Talk (don't laugh) Modem, only problem was that it connected to my win 7 comp upstairs but not my vaio laptop so i had to remove it.
My only other concern was that since i have tried wired speed tests and its still slow then i surely don't need another wireless router since it mustn't be the wireless connection causing the problem.
Also i did ring them up and speak to a help department, they changed some settings on my router and reset the line. They told me to wait 24 hours and it will be back to normal.
This was the same time yesterday really. Its been over 24hrs and im still not getting over 30mbs. I think he was just doing what most technicians do and just give the default advice, he reported no problems with the line itself. Any other ideas?
They've passed to supervisor to supervisor and came to the conclusion that they didnt know what was going on, great.
so they've boosted my speed and if i dont see anything change for 2-3 days phone back...
i was on the phone for over 2hrs just to be told that. Im rather tired of it already, and ive been with them since friday.
so they've boosted my speed and if i dont see anything change for 2-3 days phone back...
i was on the phone for over 2hrs just to be told that. Im rather tired of it already, and ive been with them since friday.
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i know its not what you want to hear but welcome to virgin pass the parcel
Ring up again. You got fobbed of with ******** in my opinion.
Yeah I'm used to it... I've been told enough **** to fill a rather large hole. They tried to blame it on my computer being riddled with viruses and poor CPU usage so that's why it was losing 50mbps...
But even when I try it on my gaming computer I still get less than 30mbps. So I have literally no clue.
know it won't help with your speed , but remember to keep notes on all your calls (times/dates etc) until its fixed then check with them about money back/off the bill.
never heard of virgin needing time to get up to speed
, from everything i've seen the speed is usually within 1mb of your line speed, unless theres an issue or your area is oversubscribed.
never heard of virgin needing time to get up to speed
, from everything i've seen the speed is usually within 1mb of your line speed, unless theres an issue or your area is oversubscribed.know it won't help with your speed , but remember to keep notes on all your calls (times/dates etc) until its fixed then check with them about money back/off the bill.
never heard of virgin needing time to get up to speed
I have kept notes and names, and asked them to keep everything ive done on our record. And i doubt it is oversubscribed, i live in a 10 house cul de sac with only 3 other houses with virgin. so unless its very busy far down the line im not sure, but close to the house itself shouldn't be a problem.
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Just a few things to consider here....
1. The 60mb package is a doubled up 30mb package that they are letting new customers and current customers to upgrade to. Even in areas that have not had the increased speeds hence the 3mb upload not being the 6mb that you should expect after the upgrades. Therefore it may take a while to get the full 60mb depending on the load on the CMTS however its very unlikely.
2. Regardless of wireless seeming to give better results than wired always test wired.
3. speedtest.net is absolute garbage just like almost every other speedtest out there today since all the press covering how poor ADSL is and everyone hammering the sites to test their speed. If you want to do a proper speedtest then just download a large file from a website that allows decent traffic and calculate it.
4. Are you using anything older than Windows XP? Windows XP and the earlier releases do not optimize your connection to allow good speeds. If you are using an old version of windows go to www.speedguide.net/downloads.php and run TCP/IP Optimizer. Just drag the car all the way to the right, click the custom button at the bottom and click apply.
5. Have you tried a different browser or computer?
6. There is possibly an issue with your connection. Always worth checking what you can first though.
Sorry if any of what I have put has already been covered. I stopped reading once the flaming began
1. The 60mb package is a doubled up 30mb package that they are letting new customers and current customers to upgrade to. Even in areas that have not had the increased speeds hence the 3mb upload not being the 6mb that you should expect after the upgrades. Therefore it may take a while to get the full 60mb depending on the load on the CMTS however its very unlikely.
2. Regardless of wireless seeming to give better results than wired always test wired.
3. speedtest.net is absolute garbage just like almost every other speedtest out there today since all the press covering how poor ADSL is and everyone hammering the sites to test their speed. If you want to do a proper speedtest then just download a large file from a website that allows decent traffic and calculate it.
4. Are you using anything older than Windows XP? Windows XP and the earlier releases do not optimize your connection to allow good speeds. If you are using an old version of windows go to www.speedguide.net/downloads.php and run TCP/IP Optimizer. Just drag the car all the way to the right, click the custom button at the bottom and click apply.
5. Have you tried a different browser or computer?
6. There is possibly an issue with your connection. Always worth checking what you can first though.
Sorry if any of what I have put has already been covered. I stopped reading once the flaming began
Ive tried on my win 7 computer, vista laptop, xp computer and my ipad and they all have the same results. And no one told me i would start at 30 and double and my router says its at 60. Also i doubt there is a problem with the line since everything was freshly installed by technicians.
Well, there's definitely a problem somewhere or you're not activated for 60Mbps yet...
Have you requested another engineer visit yet?
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Have you tried any decent speed test sites?
Have you tried disabling your anti virus webshield or even the antivirus altogether and testing?
Also I never said you would start at 30 and then get upgraded I just said 60mb may be a tad bit ropey in your area but I also said its very unlikely.
Also if your wired connection does perform worse than your wireless have you tried a new lead?
Have you tried disabling your anti virus webshield or even the antivirus altogether and testing?
Also I never said you would start at 30 and then get upgraded I just said 60mb may be a tad bit ropey in your area but I also said its very unlikely.
Also if your wired connection does perform worse than your wireless have you tried a new lead?