virgin broadband, how long until full speed?

awinchurch · 2 May 2012 at 22:09

I know the problem.. You probably have too much attenuation on your cable that goes over to Turkey

Swordfish · 2 May 2012 at 22:10

Liquid_Entity said:
Best bet is to ask on the VM forums, might get a quicker better response there

Marky said:
I agree! They are actually quite speedy to respond. Try here

Failing that, these guys are also very helpful

I posted on the VM forums regards my speed (still not up to 100 yet but was supposed to be done by End April) and have yet to receive a reply. Fairly slow there tbh as VM do not monitor the forum all the time (their words!)

HecFam · 3 May 2012 at 08:12

awinchurch said:
Have you tried any decent speed test sites?

Have you tried disabling your anti virus webshield or even the antivirus altogether and testing?

Also I never said you would start at 30 and then get upgraded I just said 60mb may be a tad bit ropey in your area but I also said its very unlikely.

Also if your wired connection does perform worse than your wireless have you tried a new lead?

What ones are decent? VMspeed?

Ive disabled Anti virus, no difference.

And ive tried 2 wires, both less than 2 meters, so i doubt they are losing anything along the journey.

Swordfish · 3 May 2012 at 10:48

http://www.broadbandspeedchecker.co.uk/

Is what I use to test. Works fine for me every time.

Remember stop all internet/downloading software when running the test.

horrorwood · 3 May 2012 at 11:11

Try downloading multiple files from here:

http://gamefiles.virginmedia.com/blueyondergames/

Always use wired! If you are using 54mbit wireless it will max out around 25 to 30mbit.

Also post your connection info like mine here: http://dl.dropbox.com/u/23426361/power.JPG

HecFam · 3 May 2012 at 20:30

https://www.dropbox.com/s/8es5oj4217iavlj/connection.png

Thats my connection info, I was concerned about something, so i stuck a huge arrow to it.

I am on a 60mbps package, and last time i looked that number was like 6600000.

Does that one mean that im on 30mb? Thats what it looks like to me.

Nymins · 3 May 2012 at 20:35

Thats your upload speed. Its at 3MB. Your downstream is the figure above it "66000000bps".

Your downstream power levels are a bit on the high side. But not enough to cause those issues really.

HecFam · 3 May 2012 at 20:38

Nymins said:
Thats your upload speed. Its at 3MB. Your downstream is the figure above it "66000000bps".

Your downstream power levels are a bit on the high side. But not enough to cause those issues really.

sorry i missed that then, i just noticed a number begging with 3 and went a bit crazy inside. Still not sure of the issue though, ive used the speedtest swordfish suggested and its still very variant between 10-30 meg.

awinchurch · 3 May 2012 at 23:42

Difficult to tell if the power is actually high or not since the different franchise areas have different standards although I think we can narrow it down to EX-NTL judging by the DOCSIS 3 frequencies used

Coji · 4 May 2012 at 10:59

As daft as it sounds, I wouldn't recommend using any of the speedtest sites for accurately measuring your actual broadband speed; I've never had good results from speedtest.net in particular. Find a good, fast site, download a large file and watch the speed. The link horrorwood posted would be a good bet.

When I had my 100Mbit installed the engineer was there well above 2 hours and ~75% of that was him blundering around the super-hub and my PC, messing with various settings and running speed tests on a variety of different checkers. In the end I politely asked him to gtfo my PC and found an ISO on mirrorservice.org - 9.2Mbps. Fired up my torrent client - 10.6Mbps.

I swear I heard a huge sigh of relief from him as he left.

HecFam · 4 May 2012 at 11:21

Coji said:
As daft as it sounds, I wouldn't recommend using any of the speedtest sites for accurately measuring your actual broadband speed; I've never had good results from speedtest.net in particular. Find a good, fast site, download a large file and watch the speed. The link horrorwood posted would be a good bet.

When I had my 100Mbit installed the engineer was there well above 2 hours and ~75% of that was him blundering around the super-hub and my PC, messing with various settings and running speed tests on a variety of different checkers. In the end I politely asked him to gtfo my PC and found an ISO on mirrorservice.org - 9.2Mbps. Fired up my torrent client - 10.6Mbps.

I swear I heard a huge sigh of relief from him as he left.

I have used multiple downloads to test speed aswell. Which i was also told to do by the virgin forums.

Ive got a few demos and things off steam and they max from about 3.1-3.5Mb.

Which is still around 28mbps. And quite a distance of 60mbps. Ive also had the virgin people take over my laptop to see if they could fix the issue.

2 conclusions were made.

1. They didn't know what was wrong.

2. They tried to blame me losing 40mbps of internet on a few pointless viruses i may of had on my laptop. But then again ive tried speed tests and downloads on my Ipad, which is assured not to have viruses and its still pretty much same speed. Also on my gaming pc and still its <30mpbs.