Virgin Media Calling

arctine

arctine

arctine

Soldato
Joined
7 Oct 2009
Posts
4,145
So, I've just finished a week of night shifts during which time I had been sleeping most of the day. I was missing 4 calls a day from an 0800 number which turns out to be virgin media. Now my first problem with this is, why ring me 20 times? Call once and leave a bloody voicemail.

Anyway, I finally answered this morning and the first thing the guy said to me was a request for my account password. How is that policy? The guy rang me and yet I'm the one expected to disclose personal details to prove my identity? I refused and asked him to first prove his own identity - to which he seemed taken aback and proceeded to tell me he has no way of doing this. Fine, I said good bye and hung up.

Am I alone in this bewilderment?
 
arctine said:
So, I've just finished a week of night shifts during which time I had been sleeping most of the day. I was missing 4 calls a day from an 0800 number which turns out to be virgin media. Now my first problem with this is, why ring me 20 times? Call once and leave a bloody voicemail.

Anyway, I finally answered this morning and the first thing the guy said to me was a request for my account password. How is that policy? The guy rang me and yet I'm the one expected to disclose personal details to prove my identity? I refused and asked him to first prove his own identity - to which he seemed taken aback and proceeded to tell me he has no way of doing this. Fine, I said good bye and hung up.

Am I alone in this bewilderment?
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Nope it often happens with mmany compannies. I refuse to give out any passwords and do the same as you - hang up.
 
I forgot to mention that once I refused to give the password, he was asking me for my home address and date of birth.

Seriously? Do they know what social engineering is?
 
The best thing to do is to phone them and ask them to confirm the previous call to verify if the previous caller was genuine or not. After that's been established, ask them what they want and let them know how you feel about being called 20 times.
 
darael said:
The best thing to do is to phone them and ask them to confirm the previous call to verify if the previous caller was genuine or not. After that's been established, ask them what they want and let them know how you feel about being called 20 times.
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Yeah, I wasn't struggling with what to do about it...I was struggling with understanding what they are doing.
 
I had a virgin media salesperson knock on my door last year. We had a nice chat about if I could get Sky Atlantic or the F1 in HD or the Saturday night match choice on sky sports. He twigged after about ten minutes when I said he wouldn't be able to beat my current TV deal. He went to knock on the neighbours door too. Told him not to bother as she worked for sky too!
 
I had one recently who refused to talk to me if i didn't give the letters from my password, i'd just talked to her 5mins previously and she was calling me back. I hung up and called again and got someone else to add extra to my package instead of her.
 
NexusK said:
I had one recently who refused to talk to me if i didn't give the letters from my password, i'd just talked to her 5mins previously and she was calling me back. I hung up and called again and got someone else to add extra to my package instead of her.
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There is perhaps a valid reason for that. You may not be the only person in the dwelling with access to the phone. It could be a student flat, or an HMO with a phone in a common area, but in any event, the person calling back needs to be sure they're talking to someone with valid account access before actioning instructions.

As for the nuisance calls the OP was getting, I share your annoyance. They're a pain.
 
It's an automated dialling system and they have to authorise who they're speaking to before they can discuss account information. If you doubt their authenticity then you can just get the number from their website and give them a call back yourself, once you've solved the issue they'll stop calling.
 
Roar87 said:
It's an automated dialling system and they have to authorise who they're speaking to before they can discuss account information. If you doubt their authenticity then you can just get the number from their website and give them a call back yourself, once you've solved the issue they'll stop calling.
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The point is, their system is stupid. Anyone who is not an idiot will doubt their authenticity and not handover a password, date of birth and home address to someone who called them in the first place.

Ringing me 4 times at the same time every day for a week is equally stupid.

If it is important and they don't want to leave a voicemail then they can send me a letter.
 
Haha nice to see they still haven't fixed their stupid call centre yet.

https://forums.overclockers.co.uk/showthread.php?t=18688580

How is that policy?
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It's policy because their mantra is that the customer is stupid. They don't take kindly to customers who are smarter than them either. Once a lunatic working for them decided not to give me a new Superhub because I knew more about networking than she did. :D
 
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nutcase_1uk said:
We get loads too :( Not even much use for colouring.
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Not even much use for buying really.

I once thought "**** it lets order this LG G4", the advert was full of crap like "special offer for just for you" and mentioned my name a dozen times.

When I called up I was told I wasn't eligible for the offer because I don't have good credit.

Then they called me back 2 days later begging me to take out the contract because my credit was in fact great.

I told them to shove it.

There are major intra-departmental communication issues present at Virgin Media at this present time. Probably why it takes them 5+ months to even communicate over-subscription issues to the relevant departments. Virgin Media is a joke at the moment.
 
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I'm also interested in knowing how to stop the junk mail. I get something from Virgin around once a month. However, Barclay's are gagging for my custom as I get something off them weekly! They address me by name as well, not just "the householder". Is there an equivalent to the TPS but for junk mail?
 
I've had this from sky

Got a call from sky, the chap asks me for my full name, address, how much my bill was per month. I asked him for his identification which he couldn't provide. Then he asks me to call the main sky number as way of proof.

I said "but you called me" :D

What a plonk
 
I had one of these from "Barclays" yesterday. She wouldn't tell me were she was calling from just asked for a security question. Called Barclays via the app and they were aware of the number being a scam.
 
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