Virgin Media Discussion Thread

Avalon · 28 Jan 2021 at 19:37

Cyber-Mav said:
Yea will call them. Does it have to be 30 days? Can i specify a longer time like 35 days etc?

You can book it now for the 8th, your obligation is to give a minimum of 30 days, from memory the system has a 60 or 45 day limit on future billing an order, but we're talking about 39 days here, it won't be a problem.

Cyber-Mav · 28 Jan 2021 at 20:59

Fantastic will give them a call tomorrow then. Thanks again.

fezster · 29 Jan 2021 at 09:20

Cavallino said:
Folks, those of you on 350, what kind of max download speeds can I expect?
For example Ive had around 26-27mb/s on the 200 mbit (technically it should be 25 since 200/8=25) So theoretically around 44mb/s for the 350?

I get around 380 down/38 up.

JohnG7 · 29 Jan 2021 at 09:26

I think he is confusing bits and Bytes as if you got 44Mb/s on the 350Mb/s Tier you would be below the min guaranteed speed.

Cavallino · 29 Jan 2021 at 11:21

JohnG7 said:
I think he is confusing bits and Bytes as if you got 44Mb/s on the 350Mb/s Tier you would be below the min guaranteed speed.

No I dont think confused....There are 8 bits in a byte.

So 350Mbit/s = 43.75Mbyte/s
Or if you can get 380 in your area it would be
380Mbit/s = 47.5Mbyte/s

Is the above not correct?

Incidentally... how long after accepting the offer do they switch to the new service?
Im waiting for a new superhub, so presumably this means I dont get the speed until I get the new superhub?

fezster · 29 Jan 2021 at 11:41

Depends who puts the offer through. Some have to email another department, so it takes a few hours. The guy I spoke to said he can do it himself, and the hub rebooted there and then, with the new speed a few mins later.

Cavallino · 29 Jan 2021 at 12:03

Hmm its already been 1 day (I got the call this time yesterday)....

Is this normal? Should I give them a call?

fezster · 29 Jan 2021 at 12:26

You can call 0345 454 1098 - it goes straight through to the retention team. They should be able to sort it for you.

Cavallino · 29 Jan 2021 at 12:53

Ive just been hit with a £35 activation fee even though the guy didnt mention this when i asked him is there any other charges?
SOunds like theyre pulling a fast one?

SpudMaster · 29 Jan 2021 at 13:16

Gonna give Virgin a call over the weekend to try and negotiate a new deal before my monthly cost rises. I can't get fttp in my area unfortunately so whats the best deal I'm likely to get for 350mb? Surely those who have been able to get 350mb for less than £30 are able to get good fttp deals and have used that in their favour when negotiating.

DiNZi · 29 Jan 2021 at 13:26

I've received the letter in the post. I was paying £51.00 per month for Mixit TV, M200, Talk More Anytime, Line Rental.

I tried the 0345 454 1098 number but they had no record of them calling me so referred me to 0345 454 1111 where no one is picking up.

Currently waiting for somebody to join my chat session. Any tips on getting a better price?

I don't even use the Mixit TV, they only added that because it was the only way to get the price down slightly.

fezster · 29 Jan 2021 at 14:02

DiNZi said:
I've received the letter in the post. I was paying £51.00 per month for Mixit TV, M200, Talk More Anytime, Line Rental.

I tried the 0345 454 1098 number but they had no record of them calling me so referred me to 0345 454 1111 where no one is picking up.

Currently waiting for somebody to join my chat session. Any tips on getting a better price?

I don't even use the Mixit TV, they only added that because it was the only way to get the price down slightly.

See my earlier post. Exact same package (only had TV to reduce the price previously, so removed it). They offered 200M+Anytime calls for £37/month, and 350M for £43/month.

Avalon · 29 Jan 2021 at 14:02

Cavallino said:
Ive just been hit with a £35 activation fee even though the guy didnt mention this when i asked him is there any other charges?
SOunds like theyre pulling a fast one?

Before you panic, check they haven't raised a credit to balance it out. Also depending on what's changing, it can either be as seconds or days/weeks. If it's a simple speed change, its usually done instantly, if it's a new hub, the order will be tied to the hub activation and will need you tp activate that to close down the order.

fezster · 29 Jan 2021 at 14:03

SpudMaster said:
Gonna give Virgin a call over the weekend to try and negotiate a new deal before my monthly cost rises. I can't get fttp in my area unfortunately so whats the best deal I'm likely to get for 350mb? Surely those who have been able to get 350mb for less than £30 are able to get good fttp deals and have used that in their favour when negotiating.

I can't get FTTP either. My experience was that the outbound retention team don't care - the guy was very forthcoming and just said, this is the best price I have.

JohnG7 · 29 Jan 2021 at 14:05

Cavallino said:
No I dont think confused....There are 8 bits in a byte.

So 350Mbit/s = 43.75Mbyte/s
Or if you can get 380 in your area it would be
380Mbit/s = 47.5Mbyte/s

Is the above not correct?

Incidentally... how long after accepting the offer do they switch to the new service?
Im waiting for a new superhub, so presumably this means I dont get the speed until I get the new superhub?

Folks, those of you on 350, what kind of max download speeds can I expect?
For example Ive had around 26-27mb/s on the 200 mbit (technically it should be 25 since 200/8=25) So theoretically around 44mb/s for the 350?

That would be a 1/8 of your speed, now making the b a B you corrected that.

VM due to Ofcom VM work on 10% Contention so 350Mb/s +10% gives you about 385Mb/s in real use, the Config file is 402500000

Cavallino · 29 Jan 2021 at 14:11

Avalon said:
Before you panic, check they haven't raised a credit to balance it out. Also depending on what's changing, it can either be as seconds or days/weeks. If it's a simple speed change, its usually done instantly, if it's a new hub, the order will be tied to the hub activation and will need you tp activate that to close down the order.

Doesnt look like they did it. I called them and they seem to think that there is no credit.

I have raised a complaint and they promised to call back in two days.

Is this ninja charge typical when changing packages?

Cavallino · 29 Jan 2021 at 14:11

JohnG7 said:
Folks, those of you on 350, what kind of max download speeds can I expect?
For example Ive had around 26-27mb/s on the 200 mbit (technically it should be 25 since 200/8=25) So theoretically around 44mb/s for the 350?

That would be a 1/8 of your speed, now making the b a B you corrected that.

Actually I still kept them as lower case b but just clariifed the bit and byte parts

SpudMaster · 29 Jan 2021 at 14:15

JohnG7 said:
Folks, those of you on 350, what kind of max download speeds can I expect?
For example Ive had around 26-27mb/s on the 200 mbit (technically it should be 25 since 200/8=25) So theoretically around 44mb/s for the 350?

That would be a 1/8 of your speed, now making the b a B you corrected that.

I get upto 48mb/s download. Speedtest says my connection speed is 386mbps

JohnG7 · 29 Jan 2021 at 14:19

No you do not, you get 386Mb/s or 48MB/s (again bits vs Bytes).

Here is my 1Gb/s, I get approx. 920-950Mb/s in tests so in MB/s that is max of about 117MB/s

DiNZi · 29 Jan 2021 at 14:40

fezster said:
See my earlier post. Exact same package (only had TV to reduce the price previously, so removed it). They offered 200M+Anytime calls for £37/month, and 350M for £43/month.

How did you put the cancellation in, over the Phone or via Chat? Thanks