Virgin Media Discussion Thread

i know, when i first rang up to book the disconnection guy on the phone was saying he would like to remind me that no one else can match the speeds that virgin offer etc. i was like ehh?? you guys never heard of hyperoptic or cityfiber? they probably have heard of them but trying it on i guess.
 
Cyber-Mav said:
i know, when i first rang up to book the disconnection guy on the phone was saying he would like to remind me that no one else can match the speeds that virgin offer etc. i was like ehh?? you guys never heard of hyperoptic or cityfiber? they probably have heard of them but trying it on i guess.
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Same old lies, like congested areas are obviously your wifi/AV/OS/dog's fault. Same as the current UDP issues, it seems like VM are just putting their fingers in their ears and shouting 'lalalala' and refusing to (externally at least) admit that there is an issue. A bit of transparency would go a long way for customer confidence.
 
regards to deals, do they just call you back once? or will they be likely to call back again few days or weeks later with even better deals to try and retain you?
 
fezster said:
Does that include phone line, out of interest? If so, that's a very good deal - lowest I got was 35/month.
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no phone line, broadband only but he did say he throw in a free sim. dunno if thats a pay as you go one i didnt ask any details since i was not interested in it.

he would have really had me thinking hard about it if he offered like 25 quid a month for the 350meg. but as it stands the future is with optical fiber and that upload speed offered by cityfiber is just a big game changer in how i use cloud based services for backups etc.
 
I think £30 for M350 is fair. I'd be off to cityfiber If I could.

It has been announced for the city where I live so I won't be agreeing to another 18th months with virgin.
 
If you go to the gigafast website you can see them take a dig at the virgin price hikes.
But yea 18months is too much to be locked into if there is optical fiber rollout to your area.
 
Got an issue, anyone else had a disconnection request not go through? I requested around 10-11th of January to terminate as I was coming out of contract anyway in December. I've had a direct debit taken on 19th of Jan ( fair enough I thought) then I'm seeing there's another one due February...

I did fire off a complaint however it's falling on deaf ears saying we'll disconnect in Feb.... And they're trying to call me instead of email like I requested. I'm on a ship heading to Angola. Good Luck the that :p

Anyone got a email or anything so I can escalate this. As I'm sure before someone posted an email address ages ago with someone to contact that would actual listen and verify information.
 
Rang up for the last time today, cba anymore.

Best they could offer me for the M200 player bundle with tv and phone line is £38.50. Wanted a M350 package for under £35 but they couldn't do it.

Better than the £48 i got last week.

Gonna wait for City Fibre to get into our area and join them for gigabit in 18 months or pay through a business to get connected.
 
sja360 said:
Got an issue, anyone else had a disconnection request not go through? I requested around 10-11th of January to terminate as I was coming out of contract anyway in December. I've had a direct debit taken on 19th of Jan ( fair enough I thought) then I'm seeing there's another one due February...

I did fire off a complaint however it's falling on deaf ears saying we'll disconnect in Feb.... And they're trying to call me instead of email like I requested. I'm on a ship heading to Angola. Good Luck the that :p

Anyone got a email or anything so I can escalate this. As I'm sure before someone posted an email address ages ago with someone to contact that would actual listen and verify information.
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Did they email you the disconnection details?
I got the standard email on the day i rang up to book disconnection but they told me in a few days id get the disconnection pack thing. Date etc should be in there. Im yet to receive my pack with full on confirmation and date of termination. But I was told how much my final bill would be and refund amount id get.
But if they keep taking money you can either pay up or cancel direct debit route but dunno how to handle that unless you actually got the disconnection confirmation thing.
 
Cyber-Mav said:
Did they email you the disconnection details?
I got the standard email on the day i rang up to book disconnection but they told me in a few days id get the disconnection pack thing. Date etc should be in there. Im yet to receive my pack with full on confirmation and date of termination. But I was told how much my final bill would be and refund amount id get.
But if they keep taking money you can either pay up or cancel direct debit route but dunno how to handle that unless you actually got the disconnection confirmation thing.
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A disconnection pack? I didn't know anything about that. Only thing I asked was about the superhub and he had mentioned they'll send a box out and I'd just contact them and they would collect.

The only email I received mentioned sorry your leaving and mentioning the disconnection date as I was advised (bit vague tbh) and then returning gear and final bill etc.

I have cancelled the direct debit as I'm not being taken for a ride paying out £42 for 100mbp broadband only, especially as it's not being used.

How long ago did you cancel ?
 
fezster said:
I posted a number a few pages back which puts you through directly to retentions.

200M broadband should be £29 with phone line.
300M broadband should be £35 with phone line.

There might be better deals available, but this is what outbound retentions offered me (they call you from a mobile number).
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They called tonight, I turned down the same two offers as I was set to go with Sky and he offered me 100M Broadband with phone £25 and without £19 both 18 month contract

Sky were going to give 50mb Broadband and phone for £18 extra on top of me signing up for a new TV contract as we're already with Sky for our TV

I got the same offer expires at 8pm nonsense and he asked how many sky boxes we had, I said three, one main box and two skyQ boxes, he tried to tell me 50mb would struggle to have anything left after they had powered the Sky boxes
 
sja360 said:
A disconnection pack? I didn't know anything about that. Only thing I asked was about the superhub and he had mentioned they'll send a box out and I'd just contact them and they would collect.

The only email I received mentioned sorry your leaving and mentioning the disconnection date as I was advised (bit vague tbh) and then returning gear and final bill etc.

I have cancelled the direct debit as I'm not being taken for a ride paying out £42 for 100mbp broadband only, especially as it's not being used.

How long ago did you cancel ?
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Did you get a confirmation of the disconnection date when talking to them on the phone? I got him to mention the disconnection date 3 times and give me full summary of how its gonna end and final payment etc since calls are recorded they cant do you over then.
Either way i was told the price of the final bill and how much would be returned to me.
Once my final bill goes out i will cancel direct debt a couple of days after that way no dodgey business to deal with. Since you pay in advance for the service they may try a fast one and get an extra payment out of you if your not with it.

Also you said they changed your disconnection date from jan to feb. Thats odd since it would be their fault and you should not be liable to pay since you set a date and if they missed it there is nothing the customer can do.
 
Folks Ive received my SH3 and plugged it in. Ive also attached the attenuator which was in my previous SH2.

Everything is up and running but the speed is slower than before.

Any thoughts? (Im on the line to VM now).

E: For the love of god, is there an option to turn off the ANNOYING MUSIC that they playback as wait music?
 
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Cyber-Mav said:
Did you get a confirmation of the disconnection date when talking to them on the phone? I got him to mention the disconnection date 3 times and give me full summary of how its gonna end and final payment etc since calls are recorded they cant do you over then.
Either way i was told the price of the final bill and how much would be returned to me.
Once my final bill goes out i will cancel direct debt a couple of days after that way no dodgey business to deal with. Since you pay in advance for the service they may try a fast one and get an extra payment out of you if your not with it.

Also you said they changed your disconnection date from jan to feb. Thats odd since it would be their fault and you should not be liable to pay since you set a date and if they missed it there is nothing the customer can do.
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I haven't had a date confirmed nor mentioned about final payment, however common sense surely says I'm phoning to cancel like now not for a few weeks time.
 
Hmm you should have got them to run through it all and say what date its cancelled on and when last bill will go and if refunded how much etc.
Ringing them up expecting common sense is lol.

Try a web chat with them and see if they give you a date.
 
Ok figured the problem.
After so much twisting of the coax. I twisted the connector right off.
I managed to bodge something togehter but I think I need a new connector.
Any recommendations folks?

E: Incidentally I am getting 386 down and 35.8 up. Quite happy :)
Except for the bloody connector!!!
 
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