Virgin Media Discussion Thread

Duke said:
What do your modem stats look like?
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Modem stats were all within range I believe. I can post them up tomorrow. I did notice a lot of errors starting to come through. However, after doing the dance with foreign tech support I got through to cancellations. First guy said he couldn't do it and passed me over to another colleague who was oblivious as to why I called.

The issue is with my line coming in to the home, if I had to wait on an engineer attending I'd be out of my 14 day cooling off period with no guarantee from Virgin that they would honour it if the problem wasn't rectified. After reading on here about the issues others have I am not prepared to take that risk in a brand new 18 month contract.

My ADSL line is capped at 45, but it's been solid for two years. Virgin seems great if you don't have any issues (I was a virgin customer in my last two homes for 8 years no issues) but if you have a problem that isn't fixed by resetting your superhub lord help you.
 
I'm not looking forward to the call if I have to cancel within the cooling off. Out of interest, is yours a complete new install or were you already in a VM area?
 
Just comparing Virgin's prices to the likes of CityFibre (using Zen and/or TalkTalk). Their prices for broadband only are a bit of a joke. I'm looking forward to when VM have some real competition and will have to adjust accordingly.
 
ChrisD. said:
Just comparing Virgin's prices to the likes of CityFibre (using Zen and/or TalkTalk). Their prices for broadband only are a bit of a joke. I'm looking forward to when VM have some real competition and will have to adjust accordingly.
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This, they pretty much have a stranglehold over me as there is no alternative.
 
Zen 900/900 is £40. Same with TalkTalk is £35. £38 with VM gets you 50/10. That's outrageous. I know CF don't have a huge reach, but that's still no excuse.
 
ChrisD. said:
Zen 900/900 is £40. Same with TalkTalk is £35. £38 with VM gets you 50/10. That's outrageous. I know CF don't have a huge reach, but that's still no excuse.
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They are quite competitive with the overall package (for new customers and those that do the cancellation lottery) just not BB only.
 
Yeah the problem with Virgin Media is you have to take a heavily discounted bundle containing stuff that you don't want to get a price that competes with other ISPs, and then you have to cancel it every time your contract expires.
 
Heres my Stats

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 419000000 -0.7 40 256 qam 32
2 203000000 0 40 256 qam 9
3 211000000 0.2 40 256 qam 10
4 219000000 -0.2 40 256 qam 11
5 227000000 -0.2 40 256 qam 12
6 235000000 -0.4 40 256 qam 13
7 243000000 -0.9 40 256 qam 14
8 251000000 -0.5 40 256 qam 15
9 259000000 -0.7 40 256 qam 16
10 267000000 -0.7 40 256 qam 17
11 275000000 -0.7 40 256 qam 18
12 283000000 -0.7 40 256 qam 19
13 291000000 -0.7 40 256 qam 20
14 299000000 -0.5 40 256 qam 21
15 307000000 -0.7 40 256 qam 22
16 315000000 -0.4 40 256 qam 23
17 323000000 0 40 256 qam 24
18 363000000 -0.2 40 256 qam 25
19 371000000 -0.5 40 256 qam 26
20 379000000 -0.4 40 256 qam 27
21 387000000 0 40 256 qam 28
22 395000000 -0.7 40 256 qam 29
23 403000000 0 40 256 qam 30
24 411000000 0 40 256 qam 31


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 160 306
2 Locked 40.3 50 0
3 Locked 40.3 32 0
4 Locked 40.3 27 0
5 Locked 40.3 33 0
6 Locked 40.3 39 0
7 Locked 40.3 23 0
8 Locked 40.9 37 1
9 Locked 40.3 36 0
10 Locked 40.3 31 0
11 Locked 40.3 44 128
12 Locked 40.3 20 0
13 Locked 40.3 54 51
14 Locked 40.3 57 0
15 Locked 40.3 50 0
16 Locked 40.3 43 0
17 Locked 40.3 30 0
18 Locked 40.3 45 29
19 Locked 40.3 49 17
20 Locked 40.3 51 10
21 Locked 40.3 40 21
22 Locked 40.3 72 0
23 Locked 40.9 74 155
24 Locked 40.9 22 0
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Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 47.8 5120 64 qam 3
2 39400000 47.8 5120 64 qam 4
3 53700000 48.3 5120 64 qam 2
4 60300000 48.3 5120 64 qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 6 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
Click to expand...
 
robfosters said:
How do you get those think broadband quality monitors? Can they be downloaded to your PC?
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You go to Think Broadband, make an account, set up the monitoring. They effectively monitor your uptime, which you can then access from your account on Think Broadband. They basically ping you and make a graph on the website for you to look at. This is why it breaks when you change your IP address, and you have to log on and reset the counter.
 
I switched to Virgin 200/20 a few months ago, during the first month or so the stability of the connection was very spotty which Virgin decided was a combination of a local area fault (repaired) and high load on the network. This has since stabilised giving me a very solid wired connection. However what has never improved is the stability of the WiFi connection provided by the hub. For seemingly no reason we can go from no issues and getting the full 200M download speed to crawling along at less than 10M for a few minutes before it picks back up to full speed. During these drops wired connection is unaffected. Has anyone else experienced similar issues and been able to resolve them? Times of the dropouts are random and so don't seem to be down to congestion etc.
 
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