Virgin Media Discussion Thread

iMacMart · 12 Apr 2021 at 17:08

Pyr0m@nI@]{ said:
Yes, it's on thinkbroadband. Just sign up and create a new monitor:
https://www.thinkbroadband.com/broadband/monitoring/quality

Grand, will do, the VM engineer is just finishing the install then I’ll have a look

ChrisD. · 12 Apr 2021 at 17:27

iMacMart said:
Grand, will do, the VM engineer is just finishing the install then I’ll have a look

You'll need to enable WAN ping respond on your Super Hub.

iMacMart · 12 Apr 2021 at 18:12

ChrisD. said:
You'll need to enable WAN ping respond on your Super Hub.

Is that for VM support just in case or?

ChrisD. · 12 Apr 2021 at 18:35

iMacMart said:
Is that for VM support just in case or?

It's to enable Thinkbroadband monitoring. If it doesn't respond you'll just get a sea of red on the graph.

Avalon · 12 Apr 2021 at 18:37

iMacMart said:
Is that for VM support just in case or?

Many routers won’t reply to ICMP (ping) on WAN as default and your options are either to allow it, or allow it for specific IP’s etc. It’s probably worth reading the FAQ on the BQM for the 2 mins it will take, it explains how to interpret data, but it’s generally obvious. For example you can see when my uplink gets saturated doing an off-site backup and the rest is just light background usage of the household streaming/gaming etc. and it peaks when everyone is at home later in the evening. Depending on how sticky your VM IP is a dynamic host may be better than using your WAN IP, my router just updates the provider on an IP change and BQM switches over.

iMacMart · 12 Apr 2021 at 18:41

ChrisD. said:
It's to enable Thinkbroadband monitoring. If it doesn't respond you'll just get a sea of red on the graph.

Ah changing now

iMacMart · 12 Apr 2021 at 18:50

Avalon said:
Many routers won’t reply to ICMP (ping) on WAN as default and your options are either to allow it, or allow it for specific IP’s etc. It’s probably worth reading the FAQ on the BQM for the 2 mins it will take, it explains how to interpret data, but it’s generally obvious. For example you can see when my uplink gets saturated doing an off-site backup and the rest is just light background usage of the household streaming/gaming etc. and it peaks when everyone is at home later in the evening. Depending on how sticky your VM IP is a dynamic host may be better than using your WAN IP, my router just updates the provider on an IP change and BQM switches over.

Great thanks!

MartinPrince · 13 Apr 2021 at 09:20

Ste said:
Anyone had any luck with retentions recently?

I'm on ultimate oomph, it's just gone up to 112 a month and they sent me a letter about discounts running out. Something like 130 a month from april and 145 a month from October.

Clearly not up for that when new customers get it for 89.

I called and couldn't get them under 111 on a new 18 month contract. Any ideas whether that's good? I am not that keen to leave them but a bit fed up of the costs going up and up.

As has been said you won't get a decent deal until you cancel.

I'm on the same package and got offered a similarly poor offer as you the first time I contacted retentions last month.
After putting in my cancellation I got a call back the next day offering me it for £79. It is even possible to get it for slightly less but you'll have to put in that cancellation and wait for the call back.

iMacMart · 13 Apr 2021 at 12:37

How does this line look? Went live yesterday afternoon

Avalon · 13 Apr 2021 at 20:54

iMacMart said:
How does this line look? Went live yesterday afternoon

Reasonably normal for someone making use of the connection on an evening, if you read the BQM FAQ all will become clear.

Cyber-Mav · 14 Apr 2021 at 11:14

Been over a month now i left virgin supposed to get 11 quid back but nothing yet. How long it take?

Caged · 14 Apr 2021 at 12:06

It will never happen, it will take more than £11 of effort to write the letter to their complaints team and then cash the cheque. If writing it off is an option then it's easier to do that.

Rainmaker · 14 Apr 2021 at 12:12

Caged said:
It will never happen, it will take more than £11 of effort to write the letter to their complaints team and then cash the cheque. If writing it off is an option then it's easier to do that.

Times how many customers?... I had similar with an energy company a year or so ago, though admittedly the amount was ten times this one. Several phone calls resulting in broken promises, over the course of four months. I just sent a letter before action with a pre-filled N1 county court claim form to their head office. I had a cheque two days later.

Caged · 14 Apr 2021 at 12:28

Yup, they are rubbish, but you have to weigh up how much you value that £11.

Cyber-Mav · 14 Apr 2021 at 13:09

Well it does say wait 45 days and i was disconnected on the 8th of march so probably wait till end of this month then ring them up. I need my 11 quid thats like 2 mcdonalds meals.
I bet if i owed them 11 they be getting ccjs etc on the case.

uvarvu · 14 Apr 2021 at 13:41

O2 VM merger has just been cleared by the CMA. I’d be happier if O2 was a better network though.

xb8browney · 14 Apr 2021 at 13:43

Yeah o2 is absolutely terrible.

Shadowness · 14 Apr 2021 at 14:41

As an O2 and Virgin customer, I wonder how this will affect me.

Probably not at all, but one can hope (positively)

xb8browney · 14 Apr 2021 at 15:02

You'd imagine better data rates on cellular and possible discount on bundles

Rainmaker · 14 Apr 2021 at 15:18

xb8browney said:
You'd imagine better data rates on cellular and possible discount on bundles

On Virgin Mobile, yes. How will this affect Virgin Media customers though? We have an unlimited SIM as part of the Ultimate Oomph bundle, and it's currently piggybacking on EE, which suits us nicely. Switching to O2 would be woeful.