Virgin Media Discussion Thread

The vast majority get the full speed (assuming whatever you're connecting to can serve it at that speed) so would be worth speaking to them or post your cable modem stats here and/or on the VM forums as it will either be something your end (ie. your machine/network), their modem or local congestion on their network.
 
clone said:
I'll give them a call and try and get some money off.
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Do a speed test via the on network speed test server, if it’s OK then move to a few off network servers, combine this with a BQM plot over a few days and you should have a more informed picture of what is going on, unless you literally just want to reduce your bill, then probably best not to waste time asking for help resolving the issue.
 
Avalon said:
Do a speed test via the on network speed test server, if it’s OK then move to a few off network servers, combine this with a BQM plot over a few days and you should have a more informed picture of what is going on, unless you literally just want to reduce your bill, then probably best not to waste time asking for help resolving the issue.
Click to expand...

+1. Also check that your wired devices (you *are* testing wired, right?) are negotiated at 1Gb not 100Mbps at the switch/router.
 
Sho said:
My question is: Have Virgin Media improved or are they still the same as before?
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I had Virgin (NTL) back in 2006-7, signed up again last year. Their customer service hasn't improved, utterly terrible you have to go through loads of menus on the phone, explain things about 5 times, sometimes you get cut off by them randomly etc. They messed up my initial setup and it took a while to get sorted, they also added a charge for a service I added that was supposed to be free, without telling me etc. Honestly one of the worst companies I've ever had the misfortune to deal with from a support perspective, and I include BT (who can be pretty naff at times) in that.

As for service itself, speeds are brilliant but there is a lot of jitter so not great for gaming. Also seems less reliable than FTTC, goes down a fair bit.
 
xb8browney said:
You could look back at the 200+ pages.

As already said. It's area dependant.

I've been with virgin about 6 years and it's been great. Unfortunately I can't get 1gig but I've always had the top package for my area (m500 now)
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Yes, sorry if it was ready mentioned, I could not find it. I will probably go ahead with the highest package and see how it goes. I'll post here how it goes although I'm not moving until mid June.
 
HEADRAT said:
Order the service, if it doesn't perform well you have 14 days to cancel

https://www.thisismoney.co.uk/money...l-broadband-m-14-day-cooling-period-Help.html

'The whole point of a cooling-off period is to allow consumers the chance to try something out before committing to it – such as a new broadband or TV service.'

'The cooling-off period starts from the point at which the broadband is connected, under consumer law which is laid out in the Consumer Contracts Regulations.'

When taking out the service you can be completely upfront and ask the Virgin Rep. about cancellation if you're not happy with the service, all the calls are recorded.

HEADRAT
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Thanks, this helped me made my mind, I can always retrace if I'm completely unhappy OR I could always downgrade to lower speed. If I really wanted to push it I could start at 1ggb, downgrade before the 14 days and, if I find the difference is massive, go back to the 1gb, they will not be happy but I will not care and it could be an option.
 
Anybody else had Virgin BB and phone down in London area since Friday morning?..It has only just got back up at 10am today, guess I should cancel the engineer I booked for today between 12-4pm, hoping it stays up now, logged into my account and they said there was an issue in my area which should be fixed by 4pm today, guess they got it fixed early.

I hope this is not a regular thing with Virgin, been with them since March, had two days down due to fibre cables ripped by Electricity board and now this 30 hour outage.


Update: My account now states no known issues, they must have fixed it.
 
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Seen about 400mbit for a split second but haven't seen anything more than a final speedtest run of aorund 340Mbit. (Virgin Media 500mbit)

General Configuration
Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
69834ncxv9873254k;fg87dsf


Primary Downstream Service Flow
SFID
7320
Max Traffic Rate
575000000
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow
SFID
7319
Max Traffic Rate
38520000
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort



Does everything look ok?


I tried downloading RDR2 and getting between 30 and 60MB/s, seems like average maybe around 50MB/s
 
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Duke said:
Yeah that sounds right, should be downsteam and upstream stats - power level and signal dB.
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Here they are, also does VM throttle certain devices on a network? My laptop only is getting 70mbit now but my phone is getting 300 on the same network.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
30 402750000 5.6 40.9 QAM256 30
9 202750000 5.3 40.4 QAM256 9
10 210750000 5.4 40.4 QAM256 10
11 218750000 5.3 40.9 QAM256 11
12 226750000 5.1 40.4 QAM256 12
13 234750000 4.8 40.4 QAM256 13
14 242750000 4.5 40.9 QAM256 14
15 250750000 4.5 40.4 QAM256 15
16 258750000 4.9 40.4 QAM256 16
17 266750000 5.4 40.9 QAM256 17
18 274750000 5.6 40.4 QAM256 18
19 282750000 5.7 40.9 QAM256 19
20 290750000 5.8 40.4 QAM256 20
21 298750000 5.7 40.9 QAM256 21
22 306750000 5.5 40.4 QAM256 22
23 314750000 5.4 40.4 QAM256 23
24 322750000 5.7 40.4 QAM256 24
25 330750000 5.6 40.4 QAM256 25
26 370750000 5.4 40.9 QAM256 26
27 378750000 5.5 40.4 QAM256 27
28 386750000 5.8 40.9 QAM256 28
29 394750000 5.8 40.4 QAM256 29
31 410750000 5.4 40.4 QAM256 31
32 418750000 5.3 40.9 QAM256 32


3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
30 Locked 40.946209 0 0
9 Locked 40.366287 0 0
10 Locked 40.366287 0 0
11 Locked 40.946209 0 0
12 Locked 40.366287 0 0
13 Locked 40.366287 0 0
14 Locked 40.946209 0 0
15 Locked 40.366287 0 0
16 Locked 40.366287 0 0
17 Locked 40.946209 0 0
18 Locked 40.366287 0 0
19 Locked 40.946209 0 0
20 Locked 40.366287 0 0
21 Locked 40.946209 0 0
22 Locked 40.366287 0 0
23 Locked 40.366287 0 0
24 Locked 40.366287 0 0
25 Locked 40.366287 0 0
26 Locked 40.946209 0 0
27 Locked 40.366287 0 0
28 Locked 40.946209 0 0
29 Locked 40.366287 0 0
31 Locked 40.366287 0 0
32 Locked 40.946209 0 0
 
willhub said:
Here they are, also does VM throttle certain devices on a network? My laptop only is getting 70mbit now but my phone is getting 300 on the same network.
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No. Everything looks in spec on your downstream, but you say laptop and phone? Both WiFi? In which case you're not testing your Internet speed you're testing your wireless network speeds on a per-device basis. The variability you descrive is typical of WiFi, and 50-60 MB/sec is actually decent for WiFi, especially 'ac'. Plug in a device with a wired connection, and test again. If the testing was done (wired) on the Ryzen rig, then it may suggest something else and a TBB monitor would help.
 
Should I split the 2.4 / 5Ghz bands?

On 5Ghz wifi should be able to hit 500Mbit?

I'd expect devices supporting 5Ghz would always be on 5Ghz but maybe not?
 
ANyone else get the email saying Virgin are removing Usenet access from June 30th?

I am presuming they mean the virgin usenet servers are going down and they aren't trying to remove access to usenet completely?
 
MarkeR said:
ANyone else get the email saying Virgin are removing Usenet access from June 30th?

I am presuming they mean the virgin usenet servers are going down and they aren't trying to remove access to usenet completely?
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Yeah, just got that email. I suppose now is an appropriate time for those in the know to nominate suitable free alternatives, hint hint :)
 
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