Virgin Media Discussion Thread

My friend found out earlier this week he's paying £43/month for M125 - he doesn't download a great deal but was trying to help him get something installed over Discord and he told me the speed he was getting. I said it didn't sound right as knew what was available in the area and then he checked his package/pricing, which is how we found out. He's basically let his contract he took 2 years ago just bill monthly without any real concern.

The virgin page says he can get the 1gig package for £45 as a new customer, however when he uses his admin area to try and get an upgrade, it wants another £22/month just for the 500 package, taking him to £65/month.

I assume he should just be able to call and haggle for a better deal or will he likely need to threaten cancellation?
 
SixTwoSix said:
My friend found out earlier this week he's paying £43/month for M125 - he doesn't download a great deal but was trying to help him get something installed over Discord and he told me the speed he was getting. I said it didn't sound right as knew what was available in the area and then he checked his package/pricing, which is how we found out. He's basically let his contract he took 2 years ago just bill monthly without any real concern.

The virgin page says he can get the 1gig package for £45 as a new customer, however when he uses his admin area to try and get an upgrade, it wants another £22/month just for the 500 package, taking him to £65/month.

I assume he should just be able to call and haggle for a better deal or will he likely need to threaten cancellation?
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If he's out of contract, which it sounds like he is, then he can just put in his notice and then get offers there and then on the phone or go through with putting the month notice in and wait for call backs from retentions. The upgrade isn't available for the same price online automatically for the reason you mentioned, its for new customers only.

He shouldn't be paying more than £25 for M125 on its own and could get M250 for about that price as well now depending on who you speak to and how long you wait it out etc. Don't forget about Volt if he has an O2 SIM as that will nudge it up to the next package and give more data for the SIM as well.
 
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ChrisD. said:
Have you checked https://bidb.uk/
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I've checked it out a while back, just checked again. I get Virgin listed as an option, along with 3 other suppliers. Went and checked out their websites, and 2 of them say it's not available in my area, whilst RunFibre says it is. Seems to be very little info on them available, but I've just entered my address and been added to a priority list. So that hardly sounds like they're actually available, but we'll see!
 
Duke said:
If he's out of contract, which it sounds like he is, then he can just put in his notice and then get offers there and then on the phone or go through with putting the month notice in and wait for call backs from retentions. The upgrade isn't available for the same price online automatically for the reason you mentioned, its for new customers only.

He shouldn't be paying more than £25 for M125 on its own and could get M250 for about that price as well now depending on who you speak to and how long you wait it out etc. Don't forget about Volt if he has an O2 SIM as that will nudge it up to the next package and give more data for the SIM as well.
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Thanks, I believe he is on O2 so will mention that to him. I think he's pretty much right at the end of his VM contract as moved into current place about this time 2 years back.
 
30 days notice period started yesterday. Cancelled my vm contract via what’s app as the bill was going up dramatically and they weren’t playing ball and offering me deals costing more.

was paying £90 for 3 boxes, unlimited virgin sim and 600mb broadband with all channels and Bt sport.

They just called me today and offered me similar deal but now o2 unlimited sim, 1gb broadband and a Netflix account for £85

ordinarily I’d of said no again and wait for the next call but just can’t be bothered with the hassle, so went for it.

brsk are saying they will have 1gb in my area within 6 months. next time around il go with them. Or if by magic vm decide they can offer 1gb upload too, that be amazing.

bills are now split apparently so will be paying o2 £25 and £60 to virgin.
 
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Just had notification my discounted rate coming to an end which at £147.5 I wasn't too keen so was ready to do the whole migrating to elsewhere as she has the old VM (not O2) phone line and hates it.

Mentioned on the phone to billing I wasn't keen to pay that for all this, didn't even mention cancelling, guy just put me on the new subscriber deal, 89, no arsing about, nice and easy, missus will get the O2 sim from new package rather than the Virgin one.
 
sandys said:
Just had notification my discounted rate coming to an end which at £147.5 I wasn't too keen so was ready to do the whole migrating to elsewhere as she has the old VM (not O2) phone line and hates it.

Mentioned on the phone to billing I wasn't keen to pay that for all this, didn't even mention cancelling, guy just put me on the new subscriber deal, 89, no arsing about, nice and easy, missus will get the O2 sim from new package rather than the Virgin one.
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If you were on the same package I was on I believe the new subscriber deal is £85. I was offered £89 and they wouldn't go lower for me so ended up seeing the cancellation through and putting in partners name.
 
Is there any advantage of getting a Virgin Media WiFi Hub 5 over the SH4 if I only use it in modem mode?
 
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MartinPrince said:
If you were on the same package I was on I believe the new subscriber deal is £85. I was offered £89 and they wouldn't go lower for me so ended up seeing the cancellation through and putting in partners name.
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I was on the maxit it with 1Gb, home phone, multi boxes and unlimited mobile sim, this one is the same but with the addition of Netflix and a switch from the old VM mobile to O2, its priced in a weird way as others have mentioned, £64 for VM services and £25 for O2, so definitely £89 for me, never tried to get better, thought it was a fair price.
 
sandys said:
I was on the maxit it with 1Gb, home phone, multi boxes and unlimited mobile sim, this one is the same but with the addition of Netflix and a switch from the old VM mobile to O2, its priced in a weird way as others have mentioned, £64 for VM services and £25 for O2, so definitely £89 for me, never tried to get better, thought it was a fair price.
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Yes that's the one, which now comes with Netflix. I believe a poster above got exactly the same for £85 - £60 + £25 for the unlimited SIM.

£89 is definitely better than the £140+they would like to charge you, though I'm fairly sure somebody recently on here got exactly the same for £60 so that tells you how much latitude they have to do deals.
 
lmfy2k said:
thanks, il see if i can try get one FoC
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I have a SH4 that came with a new connection a few months ago in September. I called up yesterday and asked to get SH5, they asked me why. I told them I have a Wifi 6 devices and wanted to take advantage of that as the SH4 is Wifi 5 (even though I won't use the WiFi on the hub). I also said that the SH5 has a 2.5Gb port and I have that on my motherboard so I can get the full 1Gb speeds instead of just under that. The guy on the phone said OK and I got a text later saying Yodel will delivery the SH5 next week. Good luck. ;)
 
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MartinPrince said:
I have a SH4 that came with a new connection a few months ago in September. I called up yesterday and asked to get SH5, they asked me why. I told them I have a Wifi 6 devices and wanted to take advantage of that as the SH4 is Wifi 5 (even though I won't use the WiFi on the hub). I also said that the SH5 has a 2.5Gb port and I have that on my motherboard so I can get the full 1Gb speeds instead of just under that. The guy on the phone said OK and I got a text later saying Yodel will delivery the SH5 next week. Good luck. ;)
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nice one, I will give it a try! did you see any increease of WAN speeds over the SH4?
 
MartinPrince said:
I'll let you know after Friday when it should arrive. :)
Will also compare my ThinkBroadband meter and some Bufferbloat tests as I'm curious to see if there's any improvement there as well.
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hmm, ive just received a text to say my new kit will arrive on Wednesday, ive not asked for the SH5 yet, they must have done it as part of the upgrade. lets see
 
Jon20 said:
Just had a software update on the Hub 5. Now on LG-RDK_4.6.24-2206.7
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I got it too. I noticed the Hub now says DOCSIS mode 3.1, whereas before that info was conspicuously absent. I also seem to have gained an extra upstream channel, but our street has been switched to full fibre in a new cab over the last few weeks, which may play a role. According to Openreach, FTTP is being laid by them as we speak, finally. It's already installed on the pole outside my garden, and they're fitting kit in the exchange now. I made sure to stay out of contract with VM a few months ago... Happy days. :D

Screenshot-from-2022-12-12-15-05-12.png


VM has been more reliable of late, but the latency is just killing me. I have a VPS locally and a bank of servers in London, and latency between them is a mere 2ms. My VM connection, on the other hand, takes around 28ms per trip.

Code: 
ping -c 5 -i 0.5 dns.oursecure.network
PING dns.oursecure.network (141.147.113.24): 56 data bytes
64 bytes from 141.147.113.24: icmp_seq=0 ttl=52 time=27.511 ms
64 bytes from 141.147.113.24: icmp_seq=1 ttl=52 time=26.596 ms
64 bytes from 141.147.113.24: icmp_seq=2 ttl=52 time=33.767 ms
64 bytes from 141.147.113.24: icmp_seq=3 ttl=52 time=28.231 ms
64 bytes from 141.147.113.24: icmp_seq=4 ttl=52 time=27.673 ms

Ugh. That's 10x higher than it ought to be.
 
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