Soldato
I shall get the modem installed asap!
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
I shall get the modem installed asap!
Finally had my internet installed after 5mths, they gave me the Hub5 which works great everywhere other than one room.
I don't think I am eligible for their WiFi boost service as im only on m500.
Is there any option out there that would allow me to just boost the strength to one room, I don't want to have a full mesh system ideally as its just more clutter to have plugged in.
I don't think I am eligible for their WiFi boost service as im only on m500.
Is there any option out there that would allow me to just boost the strength to one room, I don't want to have a full mesh system ideally as its just more clutter to have plugged in.
Soldato
I fitted the HUB5 but ran into a problem! Our landline phone is dead? no dial tone.
Is there anything I have missed? the phone works with the hub3?
Is there anything I have missed? the phone works with the hub3?
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Associate
Despite not having a phone service, I was given a telephone adapter dongle thing when I had an engineer out to trim cables, but was also told the telephone is not supported yet on the hub5.
Have you tried contacting Virgin customer service?
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Soldato
I re-used the little adaptor wire thing from the hub 3. The phone is now working, I waited for over and hour doing other things and it suddenly just worked! there are other little niggles I am noticing now, true speed testing websites like "Sam Knows" no longer works and complains I am not on any network? that used to work perfectly with the hub 3. My son has a powerlan ethernet setup and that works very well with the hub 3, I am concerned this is no longer going to work, will not know until this evening when he comes home from work.
Is this the ethernet adaptors? If so should be fine, I have a SH5 and my son is using power line adaptors to connect his PC directly to the SH5
Ideally, yes. Realistically, not always.
Not sure if VM have changed or upgraded something around here recently.
Prior to 28th Nov, my typical quality monitor graph looked like this:
On the 28th, the connection went down for about 20-30 minutes. Since then, every day has looked more like this:
Prior to 28th Nov, my typical quality monitor graph looked like this:
On the 28th, the connection went down for about 20-30 minutes. Since then, every day has looked more like this:
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Soldato
I recall they did a bunch of connection upgrades around that time I think.
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Soldato
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Much better, what SuperHub?Not sure if VM have changed or upgraded something around here recently.
Prior to 28th Nov, my typical quality monitor graph looked like this:
On the 28th, the connection went down for about 20-30 minutes. Since then, every day has looked more like this:
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Associate
Probably the Docsis 3.1 upstream upgrade, no easy way to see it though via the modem status unlike the previous Superhubs.
Yeah I noticed that. My old Hub 4 showed the 3.1 channels, even though my connection wasn't using any. The new Hub 5 seems to be missing this detail entirely.
Isn't the Hub 5 DOCSIS 3.1 only, hence not differentiating streams on the stats? I may be mistaken, but I thought I'd read as much. VM installed a new mini-cab with full fibre outside our house the other week, and said it was going live in the next week or two. We had an outage the other night and I now have an extra upstream, which I assume is related.
Hub 5: Our first ever WiFi 6 broadband router
Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. This latest...
Soldato
Having a bit of a nightmare time with Virgin right now. Had a lightning strike nearbye on the 23rd of November that sent some sort of surge through my equipment, toasting the ethernet ports on my Virgin hub 3. Wifi still worked, so I had some internet, but I called up to report it and got an engineer scheduled for the 7th. Later found when going through the online troubleshooting I could have got a slightly earlier appointment, so booked on for the 6th there too.
On the 2nd, I lost all internet. Hub alternating between flash the arrow led and flashing the power led.
Virgin never turned up on the 6th. Engineer turned up on the 7th and swapped me to a new Hub3. Internet then working again for the rest of the evening.
Worked from the office on Thursday, and then was out all evening. By the time I got home the new Hub was doing the same combination of flashing lights. No internet again. Next available engineer appointment is Wednesday afternoon.
Pretty fed up to be honest. Virgin tech are hopeless over the phone, all they'll do is arrange an engineer. No ability to direct me to an actual techy. Which is frustrating, as looking on the Hub config - it's showing that the device is blocked or has an authentication issue on connecting upstream. So it seems to me that it is something that could be fixed remotely.
I'm planning to call through to the cancellation team (that I hear can be helpful) and tell them the situation and if they can't offer me some discount and refunds for the service this past few weeks cancel and find an alternative. I believe Virgin are signed up to the Ofcom compensation agreement, so I'd be able to atleast use this cash to offset the cost of buying some extra data on my mobile to tether off of in the meantime. Frustratingly I don't really have a good alternative to Virgin, no-one else can provide more than 35MB available to me...
Is there anything more I can do?
On the 2nd, I lost all internet. Hub alternating between flash the arrow led and flashing the power led.
Virgin never turned up on the 6th. Engineer turned up on the 7th and swapped me to a new Hub3. Internet then working again for the rest of the evening.
Worked from the office on Thursday, and then was out all evening. By the time I got home the new Hub was doing the same combination of flashing lights. No internet again. Next available engineer appointment is Wednesday afternoon.
Pretty fed up to be honest. Virgin tech are hopeless over the phone, all they'll do is arrange an engineer. No ability to direct me to an actual techy. Which is frustrating, as looking on the Hub config - it's showing that the device is blocked or has an authentication issue on connecting upstream. So it seems to me that it is something that could be fixed remotely.
I'm planning to call through to the cancellation team (that I hear can be helpful) and tell them the situation and if they can't offer me some discount and refunds for the service this past few weeks cancel and find an alternative. I believe Virgin are signed up to the Ofcom compensation agreement, so I'd be able to atleast use this cash to offset the cost of buying some extra data on my mobile to tether off of in the meantime. Frustratingly I don't really have a good alternative to Virgin, no-one else can provide more than 35MB available to me...
Is there anything more I can do?
Have you checked https://bidb.uk/