Virgin Media Discussion Thread

jake000 said:
I'm moving away from Virgin. Been with them for years but my connection drops out here and there, it's terrible for gaming, especially when more than one person is trying to game and for the first time since going up a speed, it's not better than it's advertised at. My old 300 used to get about 350, 350 got closer to 400 and 500 got about 550. The 1Gb gets about 900Mb. Still plenty fast enough but it's not a good service in my area. This is with wired connections and a superhub 5.

I'm moving to youfibre. Same price (£35 per month) but 900/900. The faster upload should help and the price is locked for 2 years :)
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What area are you in? You were paying £35/month for 1Gb with VM?
 
I'm in Darlington. I was on 500Mb paying £35 per month and then realised they move you up to the next speed if you're with O2 as well. It took cancellations to phone me back after a week to get it down to £35 per month but I should have left then anyway.
 
Just cancelled my Virgin media in the hope to get a better deal.

They offered me 500mb, for 39 a month plus 6 for 02sim with 6gb data. so 45 all in. Same deal on blackfriday thing looks to be around 27 a month.

Dont want to leave so i am hoping for a call back with an epic deal before my cutoff date.
 
Currently getting ripped off paying £62 a month outside a contract for M350. VirginMedia today said phone up Friday for a £27 Black Friday deal for existing customers. If there is anything better deal wise I don't know? I might just switch to their 125mbps deal with 20mbps upload, if price is good as don't need anything faster.
 
supafly said:
Currently getting ripped off paying £62 a month outside a contract for M350. VirginMedia today said phone up Friday for a £27 Black Friday deal for existing customers. If there is anything better deal wise I don't know? I might just switch to their 125mbps deal with 20mbps upload, if price is good as don't need anything faster.
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You wont get that deal, it is for new customers only. best deal they will do is something similar to what they offered me. Best option is to cancel and hope for someone with more authority to call back with a good deal.

Unless for some reason on the friday they allow everyone to get that deal, but thats not what they told me. and i spent a good hour on the phone, while they tried to get me a better deal aka wasting my time.
 
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VM just called me back, offered me 1gb broadband, new home hub 5, some silly tv channel box thing which im not interested in but cant be removed, and sim card for 38 a month, so gone ahead with it. Might not be the cheapest deal about but its close enough to not quibble.

going from the 300mb service
 
I dont really care about the speed so much. 200Mb is enough for me. Its the latency caused by UDP traffic thats the main issue. I get full whack normally.
Ive had several different Superhubs over the years. I think this is now my 3rd or 4th Superhub3. After a while they just seem to fail to deal with UDP properly....

I might have to figure out how to deploy OpenVPN in AWS or something....
 
Similar to brightside229's deal, outbound retentions (I cancelled yesterday) offered me £32/month for 500Mbps.
I've asked for a Superhub 5 and getting one sent out free of charge. I was offered the TV box but I said it wasn't necessary.
Their SIM offerings felt a bit weak considering they own O2 so we looked externally.

MoneySuperMarket have got a Black Friday 30GB SIM only deal for £8/month for a 12 month contract.

Which will then bring me up to 1Gbps and will double the data on the SIM once the Volt benefit is applied.

Oh and thanks @brightside229 as I used your forum post as the foundation for my negotiations :)
 
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I cancelled my broadband today, M350 out of contract £58. They only offered M350 for £43, then M500 for £43 neither with a Hub5 (Hub3 here), nothing close to the £27 & £33 for new customers.

I'll see if I get called with a better deal, if not I'll move to BT.
 
I cancelled my M350 today. The last deal they offered was the worst of the lot, M125 for £39 a month. A company that treats loyal customers like crap, no more vm for me.
 
after contacting vm they said if i switched to business broadband voom 400 they would wave my cancellation fee for residential (bb/tv/phone) - so going from 46 to 33 (and half that for 6 months).
Supposed to be delivered by yodel today but they haven't texted me so probably not.

bit nervous as the trust pilot for virgin business is garbage, but it will use the same line so i can't see there being a difference. 2 year contract.
 
For anyone else put off by the rigamarole of cancelling, it is worth the effort.

Yesterday, before cancellation they offered £39 for M125. Today after a call from retentions, M500 for £32, with a new Hub 5 plus WiFi extender. I was paying £62 a month for M350, silly me for not cancelling months ago for a better deal.
 
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ElectroBlaster said:
Thursday last week, decided to test my luck and have changed from M500 to Gig 1. VM sent out a new Hub. Currently using a Hub 3 in modem mode. Anyone know how long does it take to switch over? currently everything is still sat on M500.
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Once you receive the new Hub, it should just be plug and play. They are normally pre-activated now. Then it'll probably do a firmware update and download the correct config file for Gig1.
 
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