Virgin Media Discussion Thread

Andr3w said:
You’d pick 60mb with Vodafone/sky/by etc over VM?
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I would, I did in fact in my old house. Connection quality and customer service > available bandwidth.

60 Mbps is painful at times, but it's perfectly manageable. I did it from 2014 > 2021.

Better yet, I'd have both, use FTTC for day to day, and VM for large downloads only.
 
I think I'd give the 100Mbps+ VM service a go, if you're not in a congested area then putting up with some slight downsides would be worth it purely for the speed increase. If the FTTC available was 80/20 then it would be a tougher choice, but it becomes a lot easier if you're looking at sub-50Mbps.
 
ChrisD. said:
I would, I did in fact in my old house. Connection quality and customer service > available bandwidth.

60 Mbps is painful at times, but it's perfectly manageable. I did it from 2014 > 2021.

Better yet, I'd have both, use FTTC for day to day, and VM for large downloads only.
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This, and twice on Sundays tbh. Our area has no slots even for FTTC, and hasn't in the two years I keep checking. We have FTTP being laid now so problem solved, but I'd have taken FTTC over VM any day. Your post actually made me chuckle at how far things have come. I'm tempted to set SQM on the router to 60Mbps down for 24 hours. I bet I'm the only person in the house who notices... :D
 
Yup, 60 Mbps is more than enough for multiple 4k streams, video chat, Instagram, Youtube etc. It's only OS updates or large downloads such as new games, or game patches where you notice. Then all that's required is careful management of expectations.
 
ChrisD. said:
Yup, 60 Mbps is more than enough for multiple 4k streams, video chat, Instagram, Youtube etc. It's only OS updates or large downloads such as new games, or game patches where you notice. Then all that's required is careful management of expectations.
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I had it before and coped lol. It was a much better service than Virgin 125/20. Just got to hope that FTTP comes asap.
 
Just seen virgins new deals with volt o2 sims can be increased anytime mid contract and it’s written in their contract so there is nothing you can do in the future, double sting.
Glad I’m happy enough with 80:20 fttc from sky, but bt are working in my area currently doing fttp.
 
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Ian Evey said:
Just seen virgins new deals with volt o2 sims can be increased anytime mid contract and it’s written in their contract so there is nothing you can do in the future, double sting.
Glad I’m happy enough with 80:20 fttc from sky, but bt are working in my area currently doing fttp.
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All the big companies seem to have that written in their contracts now.

Increase by RPI + 3.9% every year.

Trust a conservative government to allow this to happen.
 
Anyone got any recommendations of when to cancel a Virgin subscription? Truespeed are rolling out FTTP in my area, had this confirmed face to face by one of their sales guys yesterday. 600MB synchronous for £32 a month - when I'm currently paying £62 for 400MB Virgin / Volt combo. I don't yet have an install date, just an eta of next month.
Was wondering at what point do I call Virgin and cancel, I obviously don't want them to cut me off prior to the new line being installed, but I don't want to end up paying for 1 or more extra months. I'm on a rolling monthly expired contract now for what it matters, so no contract to fullfil. In the absense of any suggestions I'll call and see if I can strike lucky and speak to someone with more than a handful of braincells after a small time waiting on hold...
 
PinkFloyd said:
Anyone got any recommendations of when to cancel a Virgin subscription? Truespeed are rolling out FTTP in my area, had this confirmed face to face by one of their sales guys yesterday. 600MB synchronous for £32 a month - when I'm currently paying £62 for 400MB Virgin / Volt combo. I don't yet have an install date, just an eta of next month.
Was wondering at what point do I call Virgin and cancel, I obviously don't want them to cut me off prior to the new line being installed, but I don't want to end up paying for 1 or more extra months. I'm on a rolling monthly expired contract now for what it matters, so no contract to fullfil. In the absense of any suggestions I'll call and see if I can strike lucky and speak to someone with more than a handful of braincells after a small time waiting on hold...
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No help, but I'm not far from you and it appears to be available where I am, my vm contract is up at the beginning of Sept so I'm going to try and get truespeed going in August. I shall cancel vm at the first opportunity probably beginning of August.
However presumably we can cancel anytime before 30 days and stick to the end of contract date.
 
I've just got a Virgin SIM only as it was the best deal at the time and crucially for me still offers EU roaming and we do a fair bit of travelling in the EU. The one thing I didn't realise is that the 02 4g network is so bad compared to Three that I had before. Doing many speed tests at all times of the day and even late night I mostly barely get over 2Mb/s whereas on Three I would regularly get over 20Mb/s.

I'm seriously thinking of cancelling it as I see Smarty is now doing more data for the same price and also offers EU roaming but uses the Three network.
 
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Just got a called from VM, clearly indian lady spoke to but she said she was from the "upgrades department" instead.

She did not even bother with an offer :D Just said since you have already got another fibre bb provider we will just let it cancel on your date.

VM staff have assimilated our collective strategy, hopefully right at the end I get proper retensions team member and deal.
 
I have to say, since I got my new deal agreed VM have been rather slick, I got my O2 SIM and hub5 in 3 days and set it up last night, took less than 10 minutes and that was mostly waiting for the HUB to boot twice ( 2nd time after enabling modem only mode). Once setup Im getting full fat 1Gb, on a quick non scientific test my pings seem to have dropped by about 10ms too (maybe difference between the hubs ?? maybe me, dunno). I actually think my 1Gb home network is holding back my dl now, getting ~ 930Mb but the hub is sync'd at about 1200, might just try my PC direct into the HUB 2.5Gb LAN just out of curiosity.
 
Monday night VM rebooted my hub remotely, and since then have had upstream noise, but luckily my node seems to have excess capacity that there is no visible contention with the reduced capacity on the upstream channels.
 
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