I just want to add to this for people thinking about it. You can cancel your 30 days notice to leave at any point. It's a risk free gamble that I've done as a bluff many times as I've had no FTTP in my area... until now!
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
I just want to add to this for people thinking about it. You can cancel your 30 days notice to leave at any point. It's a risk free gamble that I've done as a bluff many times as I've had no FTTP in my area... until now!
Man of Honour
When did the cancel button disappear?
My best mate has sworn blind that 3 months ago when his Lila was installed he used a cancel button on the website.
Certainly feels like stalling tactics, on my whatsapp once I answered the security questions and pin properly took roughly 2-3 hours to disconnect.
Imagine the people that can't wait or have that time. A button would be great but even an email or contact form at least but there is nothing.
The way to go ^^, simply give them the min notice period, state clearly on the letter the intention. Then if they keep your service up after that point its on them, the only risk of course being potential damage to credit file if they go down the debt route.
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Permabanned
- Joined
- 9 Aug 2008
- Posts
- 35,708
That's not going to happen, too easy for people to cancel then.
Associate
Cancelled my VM on April 3rd and ordered BT's 500mb for £31 as the price increase meant I would be paying £46 (up from £37) for 250MB BB if I stayed with Virgin. Haven't received a single call back in 2 weeks yet from retentions which is a shame as I would stay if they could at least match the BT price.
Last time I asked to cancel I had a call back in about 3-4 days.
Last time I asked to cancel I had a call back in about 3-4 days.
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Associate
Dear lord this company.
So I have been a customer for 26 years, first when they were Telewest, then Blueyonder and finally Virgin Media
Currently paying £50 a month for 350mb internet (No TV, No phone line) using their chronically turd Superhub 2 from 10 years ago
The Internet has been trash for ages and also the wifi drops at least once a day meaning I have to hard reset my Superhub 2 to make the Internet work again
Phoned up and said the internet is unreliable and overpriced (especially with the new price increases) and I want to cancel, they put me through to the disconnections team.
Told them I want to switch to BT as im fed up with them. They gave me some long talk about how much they value a customer of 26 years and then put me on hold whilst they tried to find me some super awesome deal to keep me on board.
They come back and offered me three options
- Keep my 350mb internet and pay £46 a month but no new Superhub so my internet is still turd, it's just £4 cheaper (woweeee)
- Upgrade my internet to 500mb and give me a free Superhub 4 for £55 a month
- Upgrade my internet to 1gb for £65 a month plus a one-time installation fee for a Superhub 5
It's like they didn't get the 'too expensive part'. Anyway putting that aside they were all still pretty bad deals. So I ask why do I have to pay for a Superhub 5 ? I've been using your crappy Superhub 2 for 10 years and at no point have I ever been offered a free upgrade on it and now you expect me to pay for a Superhub 5 if I upgrade to your even more expensive 1gb internet?
I then pointed out that the Superhub 4 supports 1gb internet as well so if they were going to give me a free Superhub 4 for upgrading to 500mb why would they not give me a free Superhub 4 for upgrading to 1gb internet.... this was greeted with stunned silence followed by me being put on hold for 5 minutes. So they come back and say that you have to upgrade to a Superhub 5 for 1gb internet. I said no this is nonsense I have friends who get 1gb internet on a Superhub 4. I explained that I may as well upgrade to 500mb for one month, get the free Superhub 4 and then upgrade that to 1gb internet as then they won't try and force a Superhub 5 on me if I do this. They could not give me any kind of logical response to this and instead just repeated the deals they had already offered me.
I ended up just canceling at which point they said ok there is a 30-day cancellation period which I accepted but then they said 'You also have to return your Superhub 4 or be charged £65' at which point I absolutely lost my **** and told them I do not have a Superhub 4 I have Superhub 2, you literally offered me a Superhub 4 as part of the 500mb upgrade so why the hell would you think I already have one... to which they replied 'our system says you have a superhub 4' to which I replied 'koff, are you deaf, ping it, it's a Superhub 2, are you seriously telling me that you're going to charge me £65 if i don't return a barely functional superhub 2 from 10 years ago' ? To which they replied yes. I put the phone down.
Stupidest company ever.
So I have been a customer for 26 years, first when they were Telewest, then Blueyonder and finally Virgin Media
Currently paying £50 a month for 350mb internet (No TV, No phone line) using their chronically turd Superhub 2 from 10 years ago
The Internet has been trash for ages and also the wifi drops at least once a day meaning I have to hard reset my Superhub 2 to make the Internet work again
Phoned up and said the internet is unreliable and overpriced (especially with the new price increases) and I want to cancel, they put me through to the disconnections team.
Told them I want to switch to BT as im fed up with them. They gave me some long talk about how much they value a customer of 26 years and then put me on hold whilst they tried to find me some super awesome deal to keep me on board.
They come back and offered me three options
- Keep my 350mb internet and pay £46 a month but no new Superhub so my internet is still turd, it's just £4 cheaper (woweeee)
- Upgrade my internet to 500mb and give me a free Superhub 4 for £55 a month
- Upgrade my internet to 1gb for £65 a month plus a one-time installation fee for a Superhub 5
It's like they didn't get the 'too expensive part'. Anyway putting that aside they were all still pretty bad deals. So I ask why do I have to pay for a Superhub 5 ? I've been using your crappy Superhub 2 for 10 years and at no point have I ever been offered a free upgrade on it and now you expect me to pay for a Superhub 5 if I upgrade to your even more expensive 1gb internet?
I then pointed out that the Superhub 4 supports 1gb internet as well so if they were going to give me a free Superhub 4 for upgrading to 500mb why would they not give me a free Superhub 4 for upgrading to 1gb internet.... this was greeted with stunned silence followed by me being put on hold for 5 minutes. So they come back and say that you have to upgrade to a Superhub 5 for 1gb internet. I said no this is nonsense I have friends who get 1gb internet on a Superhub 4. I explained that I may as well upgrade to 500mb for one month, get the free Superhub 4 and then upgrade that to 1gb internet as then they won't try and force a Superhub 5 on me if I do this. They could not give me any kind of logical response to this and instead just repeated the deals they had already offered me.
I ended up just canceling at which point they said ok there is a 30-day cancellation period which I accepted but then they said 'You also have to return your Superhub 4 or be charged £65' at which point I absolutely lost my **** and told them I do not have a Superhub 4 I have Superhub 2, you literally offered me a Superhub 4 as part of the 500mb upgrade so why the hell would you think I already have one... to which they replied 'our system says you have a superhub 4' to which I replied 'koff, are you deaf, ping it, it's a Superhub 2, are you seriously telling me that you're going to charge me £65 if i don't return a barely functional superhub 2 from 10 years ago' ? To which they replied yes. I put the phone down.
Stupidest company ever.
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That is not a shame, it's good riddance you don't have to speak to them again, and as a bonus you're going to be getting a superior service.
Associate
£30 ??????????????????????????????????????????????????????
My god they are trying to charge me a customer of 26 years £65 for 1gb. That was the disconnections team as well, not the normal scrub line.
I currently pay £50 for 350mb internet and would have bit their hand off for £30 for 1gb.
WTAF
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Soldato
- Joined
- 19 May 2005
- Posts
- 6,891
The last part got a chuckle from me.
Soldato
I'm in a similar situation, cancelled on April 5th, and I've not heard from retentions yet other than a call where nobody spoke which I thought was a scam caller but is apparently VM
Soldato
It's so inconsistent with them.
Doing the dance a couple of contracts ago, I cancelled and had no calls from Retentions at all.
Come the last day before being cut off (with no viable high speed alternative at that time), I gave them a call to see if they could improve on their previous (pretty bad) price, and they did!
Can't wait for these FTTP companies to be available (hopefully within 18 months) so I can move from Virgin.
I thought was a scam caller but is apparently VM
Same thing at this point
Great read.
You were mad to negotiate with these first line plums. Cancel and speak to retention. Worst case sign up new via partner.
Soldato
Why did you not think about buying your own router and putting the vm hub in modem mode?
Also sounds like you need to be a bit more calm and polite, these people are only doing their job, they don’t need some irate person treating them like garbage.
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It does always help, even when I was frustrated signing up I said what I said in a polite way.
There is multiple tiers of rententions these days as well, if you are ringing VM, you not going to get the best offers, its when they ring you after realising you will leave. They have essentially caught on that not everyone that rings retentions is willing to actually leave, rather they just ring for the deals.
As to why not everyone gets a call back, I believe you need to have marketing calls enabled on your account.
Associate
After the 3rd time of accepting a new deal, which was £24 for 250mb.
I've decided to actually cancel. the service recently has been so poor. I do want a faster speed but they could only off 500mb for £31. Id rather pay that bit more and get 1gb.
Ill see if they come back with anything. its certainly easier staying, but happy to try elsewhere with stuupid speeds!
I've decided to actually cancel. the service recently has been so poor. I do want a faster speed but they could only off 500mb for £31. Id rather pay that bit more and get 1gb.
Ill see if they come back with anything. its certainly easier staying, but happy to try elsewhere with stuupid speeds!
Could happen, when I signed up I was offered what I felt was poor pricing for 350 and 500, but knowing how the modern market works where bigger stuff tends to be better value, I was then offered gig1 for only £3 more than 500, and was actually a decent deal (in my view). However did have to take an O2 sim, seems if you agree to an O2 sim they will heavily subsidise the VM products.