Virgin Media Discussion Thread

beachBOYken said:
Why did you not think about buying your own router and putting the vm hub in modem mode?

Also sounds like you need to be a bit more calm and polite, these people are only doing their job, they don’t need some irate person treating them like garbage.
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Im usually very polite but prior to this I had already explained my entire situation to someone else who had said they would see what deals they could offer, had put me on hold for several minutes, came back and told me to call a different number which i called only for a recorded message to tell me the number was no longer in use and to call another number which ended up being the default virgin media support line meaning i had to go through the entire process again...

I was polite for pretty much the entire conversation right up until the point it became clear that i was talking to a brick wall who somehow hadn't realised that i don't have a superhub 4 despite me telling them i was on superhub 2 numerous times and who had even offered me an upgrade to a superhub 4 only a few minutes before (?!?!?). It really was baffling, like the conversation we had been having prior to that had never happened. I didn't actually tell them to 'koff' either, i mean that was the jist of it but it was worded a bit kinder :p

With regard to the router and using the hub in modem mode, i had done that over the years but at somepoint the router died and i just continued using the Superhub. End of the day it should work without buying a router, i shouldn't have to hard reset every day.
 
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Dreading my wife having to cancel at the end of our contract. It was a hassle trying to upgrade to the maximum package - they questioned her why she wanted to(!), saying the Gig1 internet was really fast and would she watch all the TV channels. Bordered on insulting to be honest.

Thankfully we have FTTP available now. I just hope Netomnia pull their finger out so we can get Youfibre (900/900 at £30) otherwise waiting on a decent offer from Vodafone (seen their 900/110 for £30 previously).

There is asbolutely nothing that VM can offer us to stay with them. Since working from home over the last few years I've noticed a lot of dropouts, and even more so recently. The service just isn't good enough.
 
jonnymc4 said:
Dreading my wife having to cancel at the end of our contract. It was a hassle trying to upgrade to the maximum package - they questioned her why she wanted to(!), saying the Gig1 internet was really fast and would she watch all the TV channels. Bordered on insulting to be honest.

Thankfully we have FTTP available now. I just hope Netomnia pull their finger out so we can get Youfibre (900/900 at £30) otherwise waiting on a decent offer from Vodafone (seen their 900/110 for £30 previously).

There is asbolutely nothing that VM can offer us to stay with them. Since working from home over the last few years I've noticed a lot of dropouts, and even more so recently. The service just isn't good enough.
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Yep we've had a few people in our office having small dropouts on our work laptops, and it's been exclusive to VM, with a mixture of only VM Hubs and people with their own network with VM as a modem (such as myself). Glad to be on FTTP now.

Just had a 4th retentions call from VM (or at least they were claiming to be). I said I wasn't even willing to listen to their offer as I'd switched to a better provider. The guy was also flummoxed as apparently I have/had a Volt package and so should have been on O2 but I'm not :p
 
I'm moving house in a month, i've done as many checks and searchs as I possibly can.
My options are BT network (sky/plusnet etc etc) up to around 60mb.
or
Virgin media upto 1gig.

Guess i'll have to go VM! Probably just going to go for the M250 package, it's looking £32.50 a month. Is it possible to get any deals elsewhere or is the website price the best?
 
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imtoooldforthis said:
Im usually very polite but prior to this I had already explained my entire situation to someone else who had said they would see what deals they could offer, had put me on hold for several minutes, came back and told me to call a different number which i called only for a recorded message to tell me the number was no longer in use and to call another number which ended up being the default virgin media support line meaning i had to go through the entire process again...

I was polite for pretty much the entire conversation right up until the point it became clear that i was talking to a brick wall who somehow hadn't realised that i don't have a superhub 4 despite me telling them i was on superhub 2 numerous times and who had even offered me an upgrade to a superhub 4 only a few minutes before (?!?!?). It really was baffling, like the conversation we had been having prior to that had never happened. I didn't actually tell them to 'koff' either, i mean that was the jist of it but it was worded a bit kinder :p

With regard to the router and using the hub in modem mode, i had done that over the years but at somepoint the router died and i just continued using the Superhub. End of the day it should work without buying a router, i shouldn't have to hard reset every day.
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I'd have told them the same, they are shameful and know the stress they put people through - anyone defending them as "just doing there job" should be ashamed as well.
 
Slam62 said:
Yeah it's all a ploy to get you to not bother, offcom or whoever should really start sorting it out it's become a shambles. The price needs to be the price and you either buy it or you don't and you cancel by clicking a button.
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I do agree, sadly the problem has got worse not better.

I think from the regulator point of view they want customers to be able to move to new suppliers, get deals, get retention deals and so forth, then they will argue that means the market is working.

When instead it really should just be good prices as standard without a need to haggle.

I expect the conversations internally between ofcom and the suppliers will be along the line's of "we will keep offering these deals providing you turn a blind eye to the default high prices for those who dont shop around". Quite possibly also the reason Ofcom dropped the ball on in contract rises.
 
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Andr3w said:
I'm moving house in a month, i've done as many checks and searchs as I possibly can.
My options are BT network (sky/plusnet etc etc) up to around 60mb.
or
Virgin media upto 1gig.

Guess i'll have to go VM! Probably just going to go for the M250 package, it's looking £32.50 a month. Is it possible to get any deals elsewhere or is the website price the best?
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Personally for me I'd be going with FTTC, over VM. Unless you absolutely need the higher bandwidth.
 
Kelt said:
Understandable, I'm on 250Mb going to 1Gb in just over two hours, I'd cry if I had to go to 60Mb! :p
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Haha yes! I have the opportunity to get faster internet (faster than 50mb) for the first time ever, hence why I was thinking VM. I was just seeing if any better deals existed other than the website.
 
Yeah I am not looking back now, going from 70mbit'ish VDSL to gigabit is really noticeable.

Not just in lightning fast multimedia and game downloads, but also it solved problem I had on VDSL where if I was downloading a game I couldnt stream content at the same time, that problem has gone completely.

Luckily my VM node is very good, stable latency round the clock, using SSH command line feels no different to DSL and that is a latency sensitive real time application, no issues with VOIP either.
 
jonnymc4 said:
Dreading my wife having to cancel at the end of our contract. It was a hassle trying to upgrade to the maximum package - they questioned her why she wanted to(!), saying the Gig1 internet was really fast and would she watch all the TV channels. Bordered on insulting to be honest.

Thankfully we have FTTP available now. I just hope Netomnia pull their finger out so we can get Youfibre (900/900 at £30) otherwise waiting on a decent offer from Vodafone (seen their 900/110 for £30 previously).

There is asbolutely nothing that VM can offer us to stay with them. Since working from home over the last few years I've noticed a lot of dropouts, and even more so recently. The service just isn't good enough.
Click to expand...
Had an outage from 630am until just now. I'm actually in the office today but my wife is trying to finish off her dissertation and these dropouts are really inconveniencing. I can't even register loss of service through the VM website, unless there is no through link. I click on it and nothing.
 
imtoooldforthis said:
£30 ??????????????????????????????????????????????????????

My god they are trying to charge me a customer of 26 years £65 for 1gb. That was the disconnections team as well, not the normal scrub line.

I currently pay £50 for 350mb internet and would have bit their hand off for £30 for 1gb.

WTAF
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I saw your post and I guarantee you will get that call because I've had it again this morning plus a couple of harassing emails to go back.
I've also been with them through different company names since 1998, rang them many times to get a deal but nothing until I cancelled.
I even read out what other people were getting in this thread and how much they were getting for their money and he just laughed saying 'no chance'.
 
So,

Cancelled yesterday. Recived a call today. Told the guy exactly my position, in a polite way. He was a decent bloke tbf.

He offered me;

1gig volt for £26 with the caveat i need the o2 sim. £15 for 100gb - £41 in total. Great! as i pay £20 for my sim only anyway...

I then asked about tv packages to see what he could entertain me with.

Full max it tv (bt sports inc)
2 boxes
sky sports/cinema HD
Netflix

£49

plus the aboive 1gb fibre, but the unlimited sim card at £25

so £74 all in all.

take away £10 saving from Netflix i pay anyway.

£26 fibre
£25 sim
£23 tv package

Not that i actually need the tv as i don't want much, its hard to say no at that price
 
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